Assistant Property Manager
Job Description
Description Do you want to work for a company that believes in Team Promises, Empowerment, Accountability, Rewards, Development, and Fun? Then you will want to explore 5812 Investment Group as your next employer. We are a residential property management company with more than 6000 units in OH and growing. Job Description: Responsible for assisting the Property Manager with the overall operations and success of the community. Perform duties related to leasing, resident relations, marketing, collections, and accounts payable. Perform all daily functions of Property Manager in his or her absence. Financial Complete the property administrative operations (A/P, evictions, collections, billing, data management and month-end close out procedures). Maintain accurate resident records. Update on a daily basis all rents, deposits, and application fees received. Issue appropriate notices when necessary (e.g., late notices, evictions notices, returned check notices). Handle recordkeeping and reporting responsibility on a daily, weekly, and monthly basis. Promptly post, scan and deposit all monies received and report deposits to the corporate office as required by company policy. Minimize delinquency losses by promptly performing all collection procedures (e.g., late notices, court filings, eviction proceedings, judgments, writs and liens, and collection agency transfers). Perform utility cut-offs (if applicable) and landlord liens as permitted by local law on delinquent rents. Assist community director with vendor relations, including selection and performance criteria, contract/service compliance, work scheduling, billing timeliness and accuracy, and insurance compliance. Assist with processing invoices and utility bills for payment and monitor expenses. Assist in creating, monitoring and reviewing resident manager schedules and calendars. Monitor inventory of and place orders for office supplies. Willing and able to appear in court for legal proceedings when necessary. Staff Management Assist with staff management responsibilities to include supervising, training, and development. Assist with review of Leasing Consultant schedules, WASR, service request logs and other activity tracking tools to ensure high staff productivity. Willing and able to respond to on-site emergencies when the Property Manager is unavailable or when requested to do so. Assist with interviewing and selection of prospective employees. Administrative/Office Handle resident activities and resident complaints. Draft, update and maintain Monday Morning Report and other administrative reports. Process applications and lease renewals. This includes greeting prospective residents and showing apartments. Assist new residents during the move-in process when necessary. Handle administrative functions, to include clerical and reception responsibilities. Work with the maintenance/service team to handle service requests, apartment turnovers, including make-ready board updates, and ensure apartments are prepared for move-ins and apartments are reconditioned in a timely manner after move-outs. Customer Service Maintain positive customer service attitude. Periodically inspect units with residents or staff members during move-in/move-out. Review notices to vacate to determine cause of move-out. Maintain high level of resident communication (e.g., complaints, service requests, etc.) Ensure customer service standards are being met to ensure maximum resident satisfaction and retention. Assist with review of market surveys and shop competition and be aware of local market conditions. QUALIFICATIONS: 1+ years of previous experience in multi-family property management and 1+ years supervisory experience. Strong initiative and solid leadership potential. Volunteers regularly. Undertakes self-development activities. Seeks increased responsibility. Takes independent actions and calculated risks. Asks for and offers help when needed. Competent Crisis Management skills – Ability to “think on one’s feet” by making wise and rapid decisions independently in response to a crisis situation. Must be project oriented with the ability to handle multiple tasks and meet deadlines. Good customer service skills. Manage difficult or emotional customer situations. Respond promptly to customer needs. Strong communication (oral and written), critical thinking and analytical ability required. Good planning/organizational skills. Ability to prioritize and plan work activities. Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Excellent teamwork skills. Ability to balance team and individual responsibilities. Excellent attendance/punctuality. Must be consistently at work and on time. Excellent dependability. Must be able to follow instructions and respond to management direction. Commitment to diversity. Demonstrate knowledge of EEO policy. Strong administrative skills, including proficiency with Microsoft Office products. Previous experience with OneSite preferred. Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above. Ability to pass background and drug screenings. High school diploma or equivalent required.
Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits:
401(k) Dental insurance (premiums 100% employer paid for employee only coverage) Employee assistance program (premiums 100% employer paid) Employee housing discount (20%) Flexible schedule Health insurance (premiums 100% employer paid for employee only coverage) Life insurance (basic paid 100% by employer) Paid time off (start at 3 weeks 1st year) Vision insurance
Schedule:
Monday to Friday
Work Location: In person #J-18808-Ljbffr