Customer Care Specialist -Wappingers Falls, NY or Gatesville, TX at Laerdal Medical AS

Work Life Balance

Registered Nurse - RN - Emergency Department - Hudson Valley - Full Time - Days

NewYork-Presbyterian Cortlandt Manor, New York

Registered Nurse - RN - Emergency Department - Hudson Valley - Full Time - Days. This is a full time, day shift position working 6:30a-7:30p, with rotating weekends and holidays, at. Join a healthcare system where employee engagement is at an all-time high.

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Dynamic Environment

Shift Supervisor (Full-Time)

Autozone Village of Wappingers Falls, NY

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectation. Shift Supervisors exceed customer’s expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day. Position Responsibilities Assists Store Manager with supervising, training and developing store personnel Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised Delegates and ensures store merchandising tasks are completed in a timely manner Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability Ensures all company policies, and loss prevention procedures are followed Utilizes ZNET to help customers locate merchandise or find suitable alternatives Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment) Monitors cash flow, inventory and security control Maintains sales productivity, store appearance and merchandising standards Conducts and reviews all opening and closing procedures Manages emergency situations and conducts proper emergency procedures Follows proper accident procedures Provides feedback regarding AutoZoner performance to the store manager Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment Processes returns and effectively manages inventory Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits Position Requirements High School diploma or equivalent ASE Certified preferred Demonstrates high level of integrity Excellent communication and decision making skills Ability to drive customer service Benefits at AutoZone AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include: Competitive pay and paid time off Unrivaled company culture Medical, dental, vision, life, and short- and long-term disability insurance options Health Savings and Flexible Spending Accounts with wellness rewards Exclusive Discounts and Perks, including AutoZone In-store discount 401(k) with Company match and Stock Purchase Plan AutoZoners Living Well Program for mental and physical health Opportunities for career growth and tuition reimbursement Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com . An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources . Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the New York City Fair Chance Act and the Philadelphia Fair Chance Hiring Act. As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team. Compensation Range (USD) : MIN 15.0 - MID 16.9 - MAX 18.8 #J-18808-Ljbffr

Full-Time Store Associate

ALDI USA Village of Wappingers Falls, NY

As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Starting Wage: $19.50 per hour Wage Increases: Year 2 - $20.00 | Year 3 - $20.50 | Year 4 - $20.50 | Year 5 - $21.50 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly • Provide exceptional customer service, assisting customers with their shopping experience • Collaborate with team members and communicate clearly to the store management team • Provide feedback to management on all products, inventory losses, scanning errors, and general issues • Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy • Adheres to cash policies and procedures to minimize losses • Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data • Other duties as assigned Physical Demands: • Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights • Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store • Must be able to perform duties with or without reasonable accommodation Qualifications: • You must be 18 years of age or older to be employed for this role at ALDI • Ability to provide prompt and courteous customer service • Ability to operate a cash register efficiently and accurately • Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler • Ability to perform general cleaning duties to company standards • Ability to interpret and apply company policies and procedures • Excellent verbal and written communication skills • Ability to work both independently and within a team environment • Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner • Meet any state and local requirements for handling and selling alcoholic beverages Education and Experience: • High School Diploma or equivalent preferred • Prior work experience in a retail environment preferred • A combination of education and experience providing equivalent knowledge ALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Up to 6 Weeks Paid Parental Leave at 100% of pay Up to 2 Weeks Paid Caregiver Leave at 100% of pay Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law. #J-18808-Ljbffr

Delivery Driver (Full-Time)

AutoZone Village of Wappingers Falls, NY

Come be a part of an energizing culture rooted in people and a commitment to delivering WOW! customer service. If you are looking for a way to put your safe driving skills to work coupled with company stability and great career opportunities, look no further. AutoZone is the place for you! Our commercial delivery driver position is responsible for the delivery of parts to our commercial customers. You don’t have to use your own vehicle, you can work full or part time and no Commercial Drivers License is required. Come join the AutoZone team and put your career on overdrive in an essential industry serving the motoring public. We continue to open new stores at a rate of well over 100 per year opening doors for even more opportunities to grow your career. Position Responsibilities Provides WOW! Customer Service Drives delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts Picks up returns, cores and parts from nearby stores or outside vendors Maintains a safe driving and working environment, including PPE (Personal Protective Equipment) Assist do it yourself customers in the store between deliveries Follows all company policies, procedures, dress code and management direction, including all fleet and safety policies Handle cash and charge transactions per company policy Maintain product knowledge and current promotions through AutoZone systems and information resources Position Requirements Must be at least 18 years old and have a valid driver's license and able to meet AutoZone’s driver requirements. Ability to lift load and deliver merchandise Ability to work a flexible schedule including holidays, weekends, and evenings Excellent communication and decision-making skills Benefits at AutoZone AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental, and financial wellbeing. Some of these benefits include: Competitive pay and paid time off Unrivaled company culture Medical, dental, vision, life, and short- and long-term disability insurance options Health Savings and Flexible Spending Accounts with wellness rewards Exclusive Discounts and Perks, including AutoZone in-store discount 401(k) with Company match and Stock Purchase Plan AutoZoners Living Well Program for mental and physical health Opportunities for career growth and tuition reimbursement Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com . An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources . Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the New York City Fair Chance Act and the Philadelphia Fair Chance Hiring Act. As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team. Compensation Range (USD) : MIN 15.5 - MID 15.99 - MAX 16.48#J-18808-Ljbffr

Immediate Start

Dispensary Associate (Full-Time) - Be. Dispensary (Wappingers Falls)

iAnthus Capital Village of Wappingers Falls, NY

Who We Are: iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry - not just because it has the power to change people’s lives (especially those suffering from chronic ailments) – but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry. Who You Are: You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast-paced environment and are interested in building something meaningful with the rest of the iAnthus team, we would love to hear from you! Professional Competencies: Positive attitude Exceptional attention to detail and organization Strong interpersonal and teamwork skills Excellent verbal and written communication skills Ability to multi-task, prioritize, and work in a fast-paced environment Benefits: 12 days of Paid Time Off Ten Paid Holidays Paid Sick Leave Paid Parental Leave Medical, Dental, Vision, FSA, HSA, and Transit Benefits 401(k) Employer Paid Short-Term Disability and Life Insurance Employee Assistance Program Monthly Bonus Incentive Program Ability to work in a growing company where your talents and skills can have a positive impact Summary/Objective The Dispensary Associate, reporting directly to the Dispensary Manager, is responsible for assisting in all daily operations of a Dispensary, being part of a patient-centric team and achieving iAnthus company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of iAnthus and ensures compliance with all state and local laws and regulations. Responsibilities include but are not limited to: Policies, Procedures & Daily Operations Engage and educate patients in a positive manner Ensure patient intake forms are accurate and complete Assist in qualifying patients for our Verified Financial Hardship (VFH) program Maintain compliance with all local and state regulations Perform general office work, such as filing records, operating copy machines, and using email Provide Dispensary General and Assistant Managers with patient feedback on a timely basis Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents, and waste disposal logs Participate in 1-minute meetings at the start of every shift to ensure uniformity in message and goals Consistently deliver excellent and compassionate patient services Participate in monthly product inventory review Training & Development Ensure that all patients are greeted with a helpful, pleasant, and compassionate attitude, making every interaction a positive experience. Proficient on HIPAA and confidentiality requirements. Proficient in inventory management and point of sale platform and DPH Virtual Gateway system. Current on product knowledge and proper dosage. Ensuring that all team members are maintaining current iAnthus policies and procedures as well as all state and local laws and regulations. Reviewing and updating patient educational materials Participating in quarterly team meetings. Driving Business/Sales Reviewing sales daily and best practices to achieve goals, with team members. Trained on patient services, including patient intake, product knowledge, and proper dosage Participating in 1-minute meetings at the start of every shift to ensure consistency in message and goals. Delivering excellent and compassionate patient services. Company Culture Being an iAnthus brand ambassador and representing the brand appropriately. Building relationships with community leaders and trust from our neighbors. Following and implementing iAnthus’s core values, including respect, diversity, sustainability, research, and service. Ensuring adherence to iAnthus’s cultural principles. Maintains Dispensary aesthetic according to iAnthus brand, including music selection and daily Dispensary cleanliness. Participates and embraces a highly motivated team environment. Implementing brand sales marketing strategies. Qualifications and Education Must be at least 21 years old, have a valid driver’s license and reliable transportation Experience in retail, hospitality, or patient services preferred Must be able to work a flexible schedule (nights and/or weekends) Excellent verbal and written communication skills, along with basic math skills Participates and embraces a highly motivated team environment Experience in a fast-paced, high transaction environment preferred Strong organizational and decision-making skills Must be computer literate – POS experience is desirable High school graduate Ability to pass a criminal background check as it pertains to NYS guidelines Physical and Environmental Requirements Ability to work a minimum of 8 hours a day and rotating shifts Flexible schedule availability including nights, weekends, and holidays Ability to lift, push, and pull 50 pounds Ability to sit, squat, bend, and kneel repetitively throughout a work day Ability to stand for extended periods of time Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs Ability and willingness to work in the following conditions: General office environment Extended computer usage Extended phone usage including teleconferences Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise. iAnthus Capital Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

Part-time Customer Experience Manager

Michael's Village of Wappingers Falls, NY

Store - PEMBROKE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs. Plan and lead the execution of class and in-store events in accordance with Company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with the onboarding of new Team Members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others. Acknowledge customers, help locate the product and provide solutions. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget. Cross train in Custom Framing selling and production. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Other duties as assigned. Preferred Knowledge/Skills/Abilities Retail management experience preferred. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com . At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. #J-18808-Ljbffr

High salary

Tire Sales & Installation TM Part Time

BJ's Wholesale Club Village of Wappingers Falls, NY

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. The Benefits of working at BJ’s BJ’s pays weekly Eligible for free BJ's Inner Circle and Supplemental membership(s)* Generous time off programs to support busy lifestyles* Benefit plans for your changing needs* 401(k) plan with company match (must be at least 18 years old) *eligibility requirements vary by position Job Summary Responsible for assisting members in the selection and purchase of tires, properly installing and repairing tires, completing necessary tire bay documentation, and maintaining tire bay policies and procedures. Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude. Members: Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. Know your Business: Understand how to access and read production and/or financial performance reporting for your department. See the connection between consistent execution and the positive impact it can have on the business. Major Tasks, Responsibilities, and Key Accountabilities Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires. Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy. Maintains a clean and professional tire bay and waiting area. Merchandises tire displays and automotive products. Ensures that knowledgeable service is provided to members at the tire desk. Coordinates with Home Office regarding member tire needs as needed. Maintains an accurate and complete supply inventory. Understands and appropriately utilizes available special-order tire programs. Complies with safety and cleanliness standards and properly utilizes tire bay equipment. Assists members in the selection and purchase of tires including verifying the sizes for vehicles. Fills propane tanks as needed if certified per DOT requirements. Provides knowledgeable service to members at the tire desk. Ensures that all tire bay scheduling data and documentation is completed for sales and service orders. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job. Qualifications Must be at least 18 years of age. Valid driver’s license and ability to drive automatic and manual transmission vehicles required. Strong interpersonal skills required. Basic computer skills or a willingness to learn basic computer skills required. Prior tire installation experience preferred. Must pass Michelin training levels one through four within three months of hire. Ability to lift over 30 pounds with assistance. Environmental Job Conditions Exposure to both indoor and outdoor temperatures and weather conditions. Most of the time is spent standing and moving about continuously on hard surfaces. Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting to be heard. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. The pay range for this position is $17.00-$21.25. #J-18808-Ljbffr

Cashier Part Time

BJ's Wholesale Club Village of Wappingers Falls, NY

RN, Geri/Pulmonary, Full Time Days (12hrs)

Valley Health System Ridgewood, New Jersey

Status: Full Time (36+ hrs/week). Physical and cognitive requirements: Position's physical requirements necessitate a full range of body motion including but not limited to, physically assisting patients, requiring stretching, bending, lifting, sitting, kneeling, stooping, standing, walking, pushing

Village of Wappingers Falls, NY

Posted 2 days ago

60.000 - 80.000

Job Description

Hybrid and 4-Day Compressed Work Week (for operations-based roles only) Comprehensive Medical, Dental, and Vision HSA & FSA Account Options, with employer HSA contribution 401k with Employer Match & Profit Sharing Tuition Reimbursement Wellness Reimbursement Program Professional Development Opportunities Pet Insurance Subsidized Cafeteria in NY based office

Are you passionate about creating positive and memorable customer experiences? Do you thrive in a dynamic and ever-changing environment, while supporting a distinctive, impactful, and mission-driven industry? Join our Customer Care team as a Customer Care Specialist I. At Laerdal, we believe in an exceptional customer experience. It requires dedication, endless curiosity, and a genuine passion for helping others. As a Customer Care Specialist I, you will contribute to improving patient outcomes by providing top-notch support to healthcare professionals, educators, and organizations using Laerdal's cutting-edge medical simulation solutions. Your role will be essential in building and maintaining strong relationships with customers, ensuring they receive the highest level of care and support throughout their journey. We are looking for individuals who are dedicated to a rigorous and fulfilling career path, searching to make an impact, are hungry to learn, and are interested in taking ownership of the Customer Journey at Laerdal Medical. Position Overview: Provide Customer Care Assistance and support for Laerdal products and services via phone, email, chat or other channels ensuring excellent customer satisfaction. The Tier 1 Customer Care Specialist is the primary person for order entry and general inquiries and will work with purchasing departments to ensure accuracy with the purchasing process. They will provide Customer Care Assistance and support for Laerdal products. The tier 1 role is involved in learning the Laerdal sales processes, products and has a commitment to organizational success. Responsibilities:

Coordinating and implementing solutions for customers: As you are working with customers fielding inquiries and issues, it will be your responsibility to do so in a timely and professional manner, closing the loop and ensuring satisfaction. Order Entry and Management: Responsible for placing and managing orders via all available channels. Including post-order management issues such as answering inquiries regarding invoices, shipping delivery times, product availability, general part number questions, ensuring credit policies are being followed along with reviewing of Purchase Orders for accuracy relating to company financial and contractual obligations. Customer Relationship Management: Create and manage direct data entry activities, contacts, account data and Cases in Salesforce. Managing account setup and tax info as well as the contractual components of Purchase Order management. Provide assets and warranty information to Client Executives to assist with Customer demands and services. Product Support and Assistance: Utilizes product knowledge and understanding of the company's services and department procedures to troubleshoot and resolve customer issues. Initiate transactional sales conversations with customers regarding purchases being made. Manage consultative conversations with customers when needed to ensure they are making the right purchase for their needs. Cross Functional Collaboration: Partner with various departments through the Customer Journey including but not limited to Sales Organization, Customer Success, Logistics and Supply Chain. Resolve more complex problems and communicate solutions or requested information to the customer.

Requirements:

Minimum of two years’ experience in customer service or related position Strong multi-tasking and attention to detail skills required. Must be flexible and have the ability to work shifts from 8am to 8pm with occasional rotating Saturdays. Extremely effective verbal and written communication skills with both internal and external customers. Comfortable with Microsoft Suite Technical proficiency with software such as Salesforce or TalkDesk Experience with Internet Explorer and Microsoft Office/Teams. Home internet access for off-site/remote operation required. Six months experience with CRM tools, or purchasing systems such as Monday.com, Pipedrive, Salesforce, Zendesk, Hubspot or Oracle strongly desired. An ideal candidate will bring to the role, not only a proven track record of the requirements listed above but also the following personal attributes: Initiative Willingness to Learn Accountability/Ownership Passion for Driving Solutions Analytical Skills/Problem Solving Reliability Team-oriented Customer Focused Empathy

Salary Range: $45,000-$47,000 Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc. Laerdal Medical Corporation is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Laerdal Medical Corporation is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Disclaimer for all US candidates: “Laerdal Medical endeavors to make www.Laerdal.csod.com accessible to any and all users. If you would like to contact us regarding the accessibility of our portal or need assistance completing the application process, please contact Human Resources at 845-297-7770 or E-MAIL [email protected].” #J-18808-Ljbffr