Executive Casino Host
Job Description
Job Category : Media & Communication Occupations Requisition Number : EXECU005177 Apply now
Posted: January 27, 2025 Full-Time Locations Showing 1 location Job Responsibilities Develop and sustain relationships with VIP guests. Introduce new VIP guests to the casino property. Develop new markets to target qualified players. Represent the casino at on and off property events. Empower to ensure guests’ problems/complaints are resolved in a prompt, courteous and effective manner. Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail, etc.). Meet required goals for special events, advance hotel reservations and new player sign-ups. Provide complimentary amenities to guests who have attained the necessary level of play. Facilitate the effective management of information throughout the department and casino. Maintain strong communication with all company departments in order to complete assigned duties successfully. Assist with credit application process. Maintain a working knowledge of the casino facility and current and upcoming events on property; advise guests and employees. Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.). Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy. Other Job Functions Complete other duties as assigned in a prompt and professional manner. Able to handle more than one function at a time by being well organized and paying attention to details. Job Qualifications Experience Required: Two or more years experience in a casino comping system. Business management and operation experience preferred. Proven strong customer service and casino industry experience. Establish a client relationship with known casino players not currently in the Company database. Education Required: Bachelor’s degree and a minimum of 2 years related experience and/or training, or an equivalent combination of education and experience. Skills, Knowledge and/or Abilities Required: Strong computer skills, including Word and Excel programs, ACSC system knowledge, good organizational skills, ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly; skillful problem solver, strong casino industry knowledge, and prior hosting knowledge. Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2. Other Specialized Requirements: Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations. #J-18808-Ljbffr