SCA Customer Care Representative I
Job Description
Location: This is a virtual position. The ideal candidate will live within 50 miles of one of our Elevance Health Pulse Point locations listed. Hours & Shifts: This position requires an 8-hour shift, with multiple options available between 7:45 AM and 7:05 PM EST. The manager will assign shifts based on business needs. The SCA Customer Care Representative I is responsible for handling or responding to customer service issues. How you will make an impact Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. Analyze issues and provide information and/or solutions. Obtains and extracts information from computer systems. Documents information, activities, and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains relationships throughout the organization and coordinates with various functions to ensure requests and questions are handled promptly. Researches and analyzes data to address operational challenges and service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer routine questions. Uses computerized systems for tracking, information gathering, and troubleshooting. Understands and responds to the needs and expectations of internal and external customers. Minimum Requirements Requires a High School diploma or equivalent with experience in an automated customer service environment preferred; or any combination of education and experience which would provide an equivalent background. Knowledge of services and contracts is preferred. This position is part of our NGS (National Government Services) division which, per CMS TDL 190275, requires foreign national applicants to meet the residency requirement of living in the United States for at least three of the past five years. Preferred Experience, Skills, and Capabilities Prior call center or customer service experience within the healthcare industry is highly preferred. Strong knowledge of claims is preferred. Strong verbal and written communication skills are highly preferred. Proficiency in multitasking, navigating multiple computer applications, and efficiently managing tasks while interacting with customers is strongly preferred. Ability to work effectively with multiple systems simultaneously in a fast-paced environment is highly preferred. Excellent organizational and multitasking abilities are strongly preferred. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.20. Locations: New York In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements #J-18808-Ljbffr