Customer Care Specialist - Onsite

Customer Care Specialist - Onsite (Columbus, GA) The Company: true The Location: GA, US, 31999 The Division:

Job Id: 5883 Salary Range: 31,200 to 68,000 Job Posting End Date: This job will be posted on an ongoing basis. We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is an onsite role. This means you will be required to work at the PSA Campus in Columbus, GA during your set working schedule. What does it take to be successful at Aflac?

Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

What does it take to be successful in this role?

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures. Emotional intelligence skills shown through active listening and understanding others' points of view. Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts, or products. Skill in managing one’s own time and actively looking for ways to help people. Skilled in verbal and written communication across various channels (phone, chat, email, etc.). Requires special communication skills, including the ability to defuse tough conversations in a high-emotion environment. Problem-solving skills. Microsoft Excel skills. Experience translating from Spanish to English and vice versa (for bilingual positions).

Education & Experience Required

High School Diploma or Equivalent. 1 - 2 years of related work experience and completion of required training programs.

Or an equivalent combination of education and experience.

Responsibilities:

Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policy-holder or field force inquiries. Accurately processes Point of Call transactions including customer name changes, transfers, cancellations, and beneficiary changes; promotes good customer relations. Composes and generates communications to request information or confirm actions taken; is responsive and timely with correspondence. Navigates computerized systems for tracking and researching information; routes and tracks outstanding requests. Maintains confidentiality of customer information; follows Aflac Insurance’s Code of Business Conduct and Ethics. Continuously increases knowledge of assigned products and skills through self-motivation and training. Performs other related duties as required.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including education, experience, licensure, certifications, geographic location, and internal equity. The salary range for this position is 31,200 to 68,000.

In addition to the base salary, we offer an array of benefits including medical, dental, and vision coverage, 401(k) plans, and paid holidays. #J-18808-Ljbffr