Client Support Logistics Guide - 2nd Shift
Job Description
Mercury is seeking a Logistics Client Support Guide to help build the future of frustration-free logistics with us.
At Mercury, we are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them. Our company’s growth focus is strategic and deliberative, and we live the values of:
Client Obsession
Relentless Improvement
World-Class Teamwork
To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for ownership, accountability, and to make a rapid impact and contribution to a company in its hyper-growth state, Mercury is the place for you.
As a Logistics Client Support Guide, you will be at the forefront, interfacing with clients daily and working to solve their most complex shipping problems. This position requires tenacity, problem solving skills and a willingness to do what it takes to get the job done.
This is not a remote position, in-office presence in our Columbus Office is required. Expected hours are Monday-Friday, 4pm-12am.
Responsibilities of the role:
Respond to client shipping requests and inquiries via emails and phone
Provide clients consultative guidance on which of our services will best meet their needs
Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
Work directly with clients and Provide prompt response to service
Book client shipments with a broad network of Mercury partners
Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
Use our ZenDesk CRM and internal Transportation Management Software
Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
Add vendor and client charges to shipment info to streamline invoicing
Comply with all company business processes, procedures and work instructions
Who We’re Looking For
The ideal candidate for the role of Logistics Client Support Guide role takes initiative a strong sense of urgency and perform well under tight deadlines. You are a great multi-tasker and do well under pressure. As a member of a client’s dedicated support team, your strong interpersonal skills and the ability to quickly build rapport and trust will be critical to your success. This position is instrumental in providing the level of superb care and commitment that our clients have come to expect and depend on from Mercury.
Qualifications:
Bachelor's Degree
1-2 Years of work experience
Ability to understand current and future needs of our clients
Experience with the Microsoft Office suite
A willingness to learn and work in a start-up environment
Good oral and written communication skills, in person and electronically
Demonstrated ability to resolve problems quickly and collaboratively
Strong organizational and follow-through skills
Exceptional work ethic #J-18808-Ljbffr