Customer Service Representative at Shelby American, Inc.

High salary

Customer Equipment Service/ Senior Seamer Service Representative

Crown Cork & Seal USA, Inc. Columbus, Ohio

COMPANY OVERVIEW CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals. DIVISION: Crown’s Food Division is the number one manufacturer of food cans in the world. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Business Unit. LOCATION: Home Based with Travel - Midwest or Eastern Region of the US. POSITION OVERVIEW: (Traveling Maintenance Role) This position will provide technical support for the customers of our North American Food Division. They will ensure our customer’s equipment and can filling processes are running effectively and help them to troubleshoot any issues that may develop when they are using our steel and aluminum cans to fill their products. DUTIES AND RESPONSIBILITIES: The key responsibilities for this role are as follows: • Ensure that customers are able to satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams. Diagnose and correct seam defects and seaming machine problems on increasingly sophisticated equipment. • Respond to customer requests for both general and emergency break down assistance in order to restore customers output to planned levels. • Arrange pro-active visits to customers to analyze customer seam results or carry out independent checks and provide advice as necessary. Commission new equipment and carry out repairs, inspections and subsequent on-site overhauls of closing equipment. • Maintain good internal/external communications and keep manager updated on field developments and competitor activity. Identify opportunities to provide training for customer’s personnel where new equipment or technology is being installed or where several improvements are needed. • Submit customer service reports and time sheets in a timely manner; record all activities for the above accountabilities. Typical tasks performed by CES at customers: • Double seam tear down / evaluation • Double seam tear down documentation • Seamer set up • Seamer adjustments • Seamer troubleshooting • Seamer audits • Seamer repairs • Seamer rebuilds • Seamer installation (mechanical – no electrical) • Seamer removal • Assist with product trials / testing • Assist with product quality problems • Assist with Double Seam training • Gather and report information on tooling - equipment – product – processes etc. • Install tooling – equipment H.S. Diploma with technical training 5-10 years of experience in manufacturing or other machine maintenance Experience with can closing equipment preferred but not required Effective interpersonal skills and the ability to interact with employees at all levels Proven computer skills with a complete understanding of Word , Excel and Outlook Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance Effective communication skills, both verbal and written Ability to travel up to 70-80%, both driving and flying Effective time management skills and the ability to balance multiple projects at one time Crown offers competitive pay, including a $500 sign-on bonus, paid OT, and comprehensive benefits including free company-paid health insurance for employees and company-matched 401(k). Crown will also provide a company car.

Dynamic Environment

Bilingual Sales Representative

Mobilelink Columbus, OH

Mobilelink-Bilingual Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket’s largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate. O

Posted 10 hours ago

Quick Apply

Regional Sales Representative

CDI Custom Curb Adapters Columbus, OH

Apply Description Full-time - Paid WeeklyWage: Salary + BonusAre you someone that thrives on growth and opportunity? Do you enjoy developing strong relationships and watching them prosper? Do you get excited when you hit or exceed a goal? At CDI we celebrate and promote growth, believe in the importance of relationships, and love to achieve goals! If you're interested we are looking for you to join our great sales team! CDI custom curb adapters looking to fill the position of Regional Sales Representative (RSR), located in the Columbus, OH area. Who we are: CDI is the nation's fastest curb manufacturer in the HVAC industry. We have manufacturing facilities located in the suburbs of Minneapolis, Dallas, Seattle, Charlotte, and Phoenix. CDI leads the curb adapter industry with the fastest lead times & the most curbs manufactured annually. We've gained this success by continuing to focus on CDI's three core values: FAST - EASY - FUN. We encourage personal growth and offer career advancement to individuals who demonstrate initiative.FAST: Respond quicklyEASY: Don't complicate thingsFUN: Be a great day makerPosition Summary: A Regional Sales Representative focuses on achieving set sales goals for the assigned manufacturing plant. The expectation for this position is to develop new business relationships, maintain the existing ones and to have fun in the process! This position requires frequent travel.Core Functions* Ensure the manufacturing plant's daily and monthly revenue is on target* Continue to grow as a professional via Peer group, reading, training, etc.* Frequent travel to meet customers in your territory oftentimes on rooftops.* Respond quickly to customer daily requests.* Share strategies you've developed with other sales team members.* Follow up on existing quotes, on hold orders, and unverified orders. Requirements Live within the Columbus Metro area5 year experience within the HVAC industryEmbraces and promotes CDI values - FAST, FUN, EASYAbility to effectively build relationships with customers - both internally and externallyAbility to effectively present information in one-on-one and small group situationsExcellent written and oral communication skillsDetailed Expectations* Manage Regional Accounts (up to $1M)* Ownership of a specified plant revenue goals (Daily, Weekly, Monthly)* Travel within the assigned plant territory* Build quotes* Place orders* Measuring/site visits* Live in a major region within a plant territory* Strong Social Media presence* Communicate/work with National Sales Rep (NSR) regarding goals (on/off track) and Any accounts in your region greater than $1M. Attend Plant and Sales Meetings EEO/Affirmative Action Policy. CDI is an equal opportunity employer and prohibits harassment of any kind. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Salary Description $80,000-$100,000 per year

Posted 10 hours ago

Inside Sales Representative

Sonepar USA Columbus, OH

Your career grows here. At Pepco, a Springfield Electric brand owned by Sonepar, we are a leader in electrical distribution. Under Springfield Electric we continue to grow throughout the Midwest, including locations in Illinois, Indiana, Iowa, Ohio and Missouri. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own mistakes. We have a great opportunity for a motivated Inside Sales Representative to join our team! You will play a crucial role in helping us grow our market share by nurturing existing client relationships and providing outstanding customer service. The ideal candidate is passionate about sales, possesses excellent communication skills, and thrives in a fast-paced environment. Shift: Monday - Friday; 8AM - 5PM How you will contribute: Understand client needs and requirements to recommend appropriate electrical products or solutions that meet their specific needs. Provide product information, pricing, and quotes to clients in a timely and accurate manner by phone and email. Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate. Develop and maintain strong relationships with existing clients to ensure customer satisfaction and drive repeat business. Collaborate with the sales team to develop and implement strategies to achieve sales targets and objectives. Finds win-win solutions for all involved parties. Work closely with other departments, such as logistics, to coordinate sales efforts and ensure seamless order processing and fulfillment. Stay up-to-date on industry trends and market developments to better serve customers. Participate in training gaining electrical product knowledge and application to create value to the end use market. What you bring: High School diploma or equivalent, with secondary or post-secondary coursework concentrated in sales/marketing, or equivalent on the job experience as determined by Pepco. At least two (2) years of sales, electrical or distribution experience and/or product and application knowledge. Commitment to and demonstration of high ethical standards governing professional behavior and interactions. Strong customer service orientation. Ability to perform basic mathematical functions/calculations. Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously. Proven attentiveness to detail coupled with problem analysis and resolution skills. Ability to sit and/or alternate between sitting and standing at will. Ability to use a keyboard to enter text or data into a computer. Ability to speak to express or exchange ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. Ability to hear, understand, and distinguish speech and/or other sounds. (i.e., in person speech, telephone, computer, etc.) Clarity of vision ability of approximately 20 inches or less (i.e., use of computers.) This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. What we offer: Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance. Paid time off and paid holidays Tuition reimbursement and employee development. Annual Safety Shoe Reimbursement Employee Discount on products Who we are: We're the world's number one distributor of electrical products, solutions and related services. Pepco is owned by Sonepar, a global company with over 450 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible. Equal Employment Opportunity Statement PEPCO, a Sonepar Company is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more,Click here. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.

Posted 10 hours ago

Medical Equipment Customer Service Representative

Rotech Healthcare Inc. Columbus, IN

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Assists with updating respiratory grid Clears previous day's route and checks all paperwork for accuracy and completeness Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Completes SOPs/CMNs and documents on tracking log Complies with all applicable company policies and procedures to meet JCAHO and company standards Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries Maintains referral log Monitors office supplies Prepares deposit for location on a weekly basis Prepares invoices for next day routes Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts Provides service for all retail/walk-in equipment requests Provides technical assistance to customers Verifies Medicare, Medicaid, and private insurance coverage information Works with outside agencies to resolve customer issues May be required to cover on call, drive a company vehicle and make deliveries to patient's homes Performs other duties as assigned Qualifications Employment is contingent on Background investigation (company-wide) Drug screen ( when applicable for the position ) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at times Requires lifting (minimum of 35 pounds) and transporting of patient equipment May be required to cover on call, drive a company vehicle and make deliveries to patient's homes Requires contact with patients and equipment with potential exposure to contagious pathogens Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits Generous paid time Off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k Medical, Prescription, Dental and Vision HSA and FSA/Dependent Care FSA Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Posted 10 hours ago

Neuroscience Sales Representative- Mansfield, OH

Amplity Health Columbus, OH

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. "We deliver innovative treatments to improve the lives of individuals suffering from neuropsychiatric, neurologic and other disorders" Intra-Cellular Therapies Inc. is a publicly traded biopharmaceutical company headquartered in Bedminster, NJ. Founded on Nobel-prize winning research, we launched our first commercial product in CNS in 2020 and received approval for an expanded indication in 2021. Currently celebrating our 22nd anniversary, we have a strong pipeline with projects in preclinical development stage through Phase III. We celebrate science, welcome curiosity, expect collaboration and demand integrity and respect in all we do, create and deliver. The Neuroscience Sales Representative has overall responsibility for meeting or exceeding sales expectations within their assigned geographies in an ethical and compliant manner. The NSR is responsible for understanding and identifying customer needs, aligning marketing resources and supporting pull-through activities. They are also accountable for embodying and communicating Intra-Cellular's corporate vision of delivering innovative treatments to improve the lives of individuals with neuropsychiatric, neurologic, and other disorders to improve the lives and reduce the burden on patients and caregivers. The Neuroscience Sales Representative will develop superior product and disease state knowledge that allows them to compliantly engage in in-depth clinical dialogue with healthcare professionals. Additionally, they will have responsibility for the creation of local strategic and tactical plans, differential resource allocation, and accountability for effective application of budget and expense management within their assigned territory. We are looking for sales professionals who have a passion for patients, tenacity for results, ability to adapt and evolve, entrepreneurial thirst for working in an energizing and winning culture. Job Responsibilities: Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on predominantly Primary Care HCP offices and select PC targets within both in-person and virtually. Develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. Effectively uses assigned budgets to achieve territory objectives. Customizes discussions and client interactions based on customer's needs in a compliant and ethical manner. Function independently with sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. Maintains current understanding of local market, practice structures, evolving customers, and key influencers. Routinely shares such information with relevant internal Intra-Cellular stakeholders. Provides input into resource allocation decisions across customers/region. Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system. Provides special education to healthcare providers through appropriate programs that fall within ITCI's ethical guidelines. Works with District Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives. Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan. Collaborates with other Neuroscience Sales Specialist-II's on common objectives and sharing of best practices. Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting. Expected to meet or exceed all NSR deliverables. Effectively create and build a compliant business plan based on depth and breadth of customer business needs, resources and products. Complete all company and job-related training as assigned within the required timelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Requirements: Must have Bachelor's degree from an accredited college or university as well as a valid driver's license and safe driving record. Must have 1+ years of previous sales experience in pharmaceuticals, biologics, and/or medical device sales. Antipsychotic, and/or bi-polar sales experience is a plus. Must have strong desire and passion for improving the lives of patients and their caregivers. Ideal candidate emulates patient-centricity. Must act with high integrity and always in accordance with the Company's Compliance policies and procedures. Must have strong sense of self-motivation, initiative, and entrepreneurial thirst, excellent decision-making judgment, strong teaming/collaboration and cross-functional skills. A proven track record of success in learning and adapting to an evolving environment such as Covid-19 in order to overcome obstacles and challenges. Must have ability to be agile and adapt to the changing telemedicine/virtual environment. Ability to analyze data/metrics to assess progress against objectives as well as diagnose performance issues and identify new opportunities. Must have strong verbal, presentation, and listening skills. Experience establishing new customer relationships and communicating technical information to a diverse customer audience. Work hours may include meetings scheduled outside of normal working hours. Territories may require some overnight travel depending on geography. Some domestic travel to corporate headquarters, training and sales meetings will also be required on a periodic basis. Must be able to perform all essential functions of the position, with or without reasonable accommodation. Salary range for this position: $76,000-$132,000 About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

Posted 10 hours ago

Sales/Accounts Representative- EST/CST

Amplity Health Columbus, OH

Posted 10 hours ago

Hybrid Pharmaceutical Sales Representative- EST/CST

Amplity Health Columbus, OH

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Pharmaceutical Sales Representative Hybrid-Virtual & Field Regionally Based We are seeking talented individuals that thrive in a sales focused environment. Our client is an industry leader and long-term partner. The hybrid pharmaceutical sales representative is a unique blend of remote engagement and in person field visits regionally. As an Amplity Employee you will receive a base salary, bonus, Attractive benefit package including medical, dental, vision, long-term, short-term disability, 401K, generous PTO, paid holidays and more. Please apply at once if the below is a fit for you. Position Summary: The Hybrid (HSR) is responsible for engaging Health Care Professionals (HCPs) in telephone, virtual, or in-person conversations to promote assigned Client product, maximize the product's selling potential, and meet program and Client objectives. The HSR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The HSR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge. The HSR is expected to collaborate with Client field-based teams and Management. Essential Duties/Responsibilities: Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales. On behalf of Client, promote Client's product(s) via the telephone or virtual calls (outbound and/or inbound calls), or in person by engaging assigned HCP. targets in, in-depth product discussions to attain individual territory and company goals for sales, market share etc. Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume. Create and implement business plans to achieve territory and business goals. Maintain call productivity and metrics that are required by program. Achieves quarterly Client sales quotas. Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids. Maintain thorough knowledge of Client product(s) and program. Verify and complete required data entry in Amplity Health/Client CRM systems, such as details of the target's responses, call activity, product orders, and any follow-through actions. Listen and respond appropriately to customer needs and questions within program timelines. Partner and collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage when required. Create and maintain a positive impression with Client and Client's customers. Prepare reports for Management as needed. Fully comply with all laws, regulations, and Amplity Health Policies, Code of Conduct, all privacy and data guidelines, and relevant state and federal laws and regulations. Participate in teleconference and live (when required) National, Regional and District Meetings and training sessions and represent Client at National and/or local Conventions when applicable. Must be able to fly and drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver's license. Other projects as assigned. Key Working relationships: Report to Amplity Health Sales Manager or Program Director. Work closely with other team members assigned to the program and members of Amplity Health home office support. Maintain a positive working relationship with customers and Client contacts. Education and Experience Required: Bachelor's degree from an accredited university or college. A minimum of 2+ years of previous sales experience or relevant professional experience, with proven record of success. Flexibility to cover multiple time zones as needed. Ability to travel, including regular regional air travel, up to 50% of applicable working days. Colleagues in customer-facing roles within our Commercial and Medical Solutions teams may be expected to maintain required credentials, including vaccination status. This ensures compliance with standards for patient and colleague safety Valid driver's license with safe driving record Preferred: Account and territory management experience. Inside Sales or Contact Center experience. Aesthetics experience. Knowledge, Skills, and Abilities: Excellent verbal, written, and interpersonal communication skills. Clear, articulate and grammatically sound speech, professional demeanor, and excellent phone manner and communication skills. Strong focus on providing customers with superior support and service. Ability to learn, understand, and communicate complex information over the telephone. Strong rapport-building skills and active listening skills. Excellent selling, closing, persuasion, and presentation skills. Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments. Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Must be self-motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the Company. Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. Must be able to successfully complete Client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing Client's customers within the parameters of the program. Must be able to participate in teleconference, live National, Regional, District Meetings and training sessions, represent client when requested. Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver's license. Key Performance Competencies: Interpersonal Savvy Customer Focus Business Acumen Driving for Results Decision Quality Dealing with Ambiguity Planning Motivating Others Colleagues in customer-facing roles within our Commercial and Medical Solutions teams may be expected to maintain required credentials, including vaccination status. This ensures compliance with standards for patient and colleague safety. EPIIC Values: All positions at Amplity Health have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards. Excellence : We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude. Passion : We love what we do. Our energy inspires, engages, and motivates others. Innovation : Our ideas set us apart. We are curious and bold and challenge traditional ways of working. Integrity : We are open, honest, and transparent. We do the right thing with courage and understanding. Collaboration : We are better together. We actively seek the participation of others to achieve greater outcomes. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

Customer Service Representative

Heilind Electronics Columbus, OH

Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts. A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate document the role you will play in the success toward meeting or exceeding these objectives. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel. Within the first 90 days, you will need to learn the Heilind CRM system and resourcesworking knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch. Within the first 6 months, you will need to provide one process improvement idea related to your position. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams. #LI-hybrid Requirements EDUCATION/EXPERIENCE: A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience. SKILLS AND REQUIREMENTS: To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee. Must be able to report to assigned office location during scheduled in-office workdays. Excellent interpersonal and communication skills. Advanced knowledge of Excel, Outlook, and Word. Proficient knowledge of customer service, and standard office practices and procedures. Excellent phone etiquette. Strong organization and ability to multi-task. PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. WORKING CONDITIONS: Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Equal Opportunity Employer We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Compliance Statement If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee. Benefits Heilindoffers a comprehensive benefits package to all full time, regular employees located in the United States which include: Comprehensive medical, dental and vision Vacation, sick time and holidays Accident, life, disability and critical illness insurance 401k retirement program with match Wellness programs Tuition reimbursement Referral bonuses Employee discount program Pet insurance And the day off for your birthday!

High salary

Customer Service Representative

Bastion Recruiting Columbus, OH

Job Description Job Description We're excited to announce multiple openings for Customer Support Specialist positions at our Columbus, Ohio location! Join us as we provide essential support to clients navigating their benefits. Our mission is to deliver outstanding service while helping members maximize their benefits packages. If you're a detail-oriented professional with excellent communication abilities, we encourage you to apply and become part of our dynamic workplace environment!Available Position:Customer Service Representative: Provide support to clients, manage inquiries, and deliver guidance on benefits and services. Previous customer service experience is preferred, though we offer comprehensive training for the right candidates!Qualifications:· Superior verbal and written communication skills· Strong problem-solving and analytical abilities· Self-motivated with excellent time management skills· We offer an attractive compensation package to our team members, including:· Weekly pay with competitive rates· A comprehensive benefits package· Retirement plan options· Stable work schedule· Performance-based bonusesOur company maintains a strong position in the industry, with consistent growth even during challenging times. We prioritize employee development and maintaining the highest standards of service for our clients. If you are a dedicated professional seeking a rewarding career opportunity, we want to hear from you!Responsibilities:· Serve as a senior point of contact for complex client benefit inquiries· Provide specialized guidance and support solutions· Build and maintain strong client relationships· Handle administrative duties with precision· Process and manage benefit plan enrollments· Support union and association members with comprehensive benefit services· Resolve escalated issues while ensuring client satisfaction· Maintain detailed documentation and reporting· Work effectively within a collaborative team environmentRequirements:· Professional-level communication and interpersonal skills· Demonstrated ability to work both independently and collaboratively· Results-driven with exceptional attention to detail· Customer service background preferred· Reliable transportation to our Columbus location· Ability to work on-site during scheduled hoursPerks and Benefits:· Competitive base salary plus monthly performance incentives· Comprehensive health and life insurance· Company stock options· 401(k) with company match· Opportunity for professional development and advancement· Paid training program· Structured work schedule with consistent hours· Modern, comfortable office environmentIf you're ready to advance your career as a Customer Support Specialist and are passionate about helping clients succeed, we encourage you to apply. We're an equal opportunity employer committed to creating a diverse and inclusive workplace. Join our team in Columbus, Ohio, and become part of a growing, success-oriented organization!Company Description Bastion Recruiting is a leading national recruiting firm dedicated to connecting talented professionals with exceptional career opportunities. We specialize in partnering with insurance industry leaders to build high-performing teams across the United States.Our approach combines cutting-edge technology with personalized service to create meaningful connections between employers and candidates. We believe in fostering long-term relationships and pride ourselves on our consultative approach to recruitment.As an organization, we invest heavily in our team members' success through comprehensive training programs, mentorship opportunities, and clear paths for advancement. Our collaborative culture encourages innovation while maintaining the highest standards of professional integrity.Working at Bastion Recruiting means joining a team that values:Professional Growth and DevelopmentWork-Life BalanceRecognition of AchievementCollaborative EnvironmentIndustry LeadershipWhether you're starting your career or looking to take the next step, Bastion Recruiting provides the support, resources, and opportunities you need to succeed in the dynamic field of recruitment. Company Description Bastion Recruiting is a leading national recruiting firm dedicated to connecting talented professionals with exceptional career opportunities. We specialize in partnering with insurance industry leaders to build high-performing teams across the United States.Our approach combines cutting-edge technology with personalized service to create meaningful connections between employers and candidates. We believe in fostering long-term relationships and pride ourselves on our consultative approach to recruitment.As an organization, we invest heavily in our team members' success through comprehensive training programs, mentorship opportunities, and clear paths for advancement. Our collaborative culture encourages innovation while maintaining the highest standards of professional integrity.Working at Bastion Recruiting means joining a team that values:Professional Growth and DevelopmentWork-Life BalanceRecognition of AchievementCollaborative EnvironmentIndustry LeadershipWhether you're starting your career or looking to take the next step, Bastion Recruiting provides the support, resources, and opportunities you need to succeed in the dynamic field of recruitment.

Columbus, OH

Posted 5 days ago

10.000 - 60.000

Job Description

Description Full-time

Columbus, OH Accurate Heating, Cooling and Plumbing is looking for a Customer Service Representative. This position is based in Columbus. As a CSR, you will be the customer liaison overseeing the complete resolution process. This includes ensuring that the correct and satisfactory service is provided to meet the customers’ needs. WHO WE ARE For more than 5 decades, Accurate Heating, Cooling and Plumbing has been the HVAC contractor of choice for quality-minded customers in Central Ohio. Besides the fact that we have earned a reputation for being the best in the business, our mission statement says it all: “Become the Trusted Comfort Advisor for every Homeowner and Business in Ohio by applying Moral and Ethical business principles.” Our team prides itself on its true dedication to quality and unparalleled customer satisfaction. We don’t want to hire for a job; we want to hire for a career. Duties/Responsibilities : Handle a high volume of inbound and outbound calls. Create service orders for completion by service technicians. Support a team of service technicians and assist customers to resolve their service needs and ensure a positive customer experience. Determine the urgency of customers’ needs, prioritize service calls, and delegate to the proper department and/or service technician for completion. Monitor the delegated work and keep in contact with the customer to ensure resolution and customer satisfaction, recording details of all activities. Handle customer complaints, address as needed or escalate to the appropriate supervisor. Assist in maintaining the schedule of several service technicians. Provide information about products and services. Create invoices, complete service orders, and receive payments. Assist in maintaining inventory/tracking parts, including purchase orders and receiving. General administrative duties.

Qualifications Include:

High school graduate; Associate degree preferred. Experience working with accounts receivables and invoicing. Ability to multi-task and problem solve in a fast-paced environment. Experience working with challenging customers. Process-driven and detail-oriented. Decisive decision-making skills. Dispatching experience preferred. Experience working with Outlook, Excel, and Dispatching Software preferred.

Reports To : Customer Service Supervisor Working Conditions : 7:00 – 4:00 PM schedule, 1-hour lunch. No weekends. Work independently with minimal in-person interaction.

Physical Requirements : Ability to sit for extended periods of time while typing and while on the phone. Light lifting ( BENEFITS : PTO per Company Policy. 6 paid holidays. Health, Dental, Vision, STD, Life Insurance. 401(k) plan, including company match. 125 Plan.

EQUAL OPPORTUNITY EMPLOYER We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr