Non-Gov't Follow-Up Representative - Full Time, Days Patchogue, NY
Job Description
Non-Gov't Follow-Up Representative - Full Time, Days Long Island Community Hospital has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, modern surgical pavilion, and high-touch services including women's imaging, sleep laboratory, and orthopedics. These services are delivered with the highest level of compassion by our staff who care about the people in our community. Position Summary: We have an exciting opportunity to join our team as a Non-Gov't Follow-Up Representative - Full Time 8:00 AM - 4:00 PM- FIN-Rev Cyc Ops-Inpatient. In this role, the successful candidate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules, and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times. Job Responsibilities:
Greet all patients, family, or other related individuals while maintaining excellent customer service at all times. Registration functions in accordance with LFHC Registration policies including, but not limited to: a) visit registration, b) verification of demographic information, c) verification of Primary Care Provider, d) obtain Photo ID and Insurance ID Card, e) obtain consent for treatment. Financial functions in accordance with LFHC Financial policies including, but not limited to: a) Insurance eligibility verification, b) collect Co-pays, c) assist uninsured patients with financial program applications. Electronic Health Record (eHR) competencies in accordance with LFHC eHR policies including, but not limited to: a) scanning insurance card, b) facilitate patient flow by changing visit status, c) monitor and address Recall bins. Telephone functions in accordance with LFHC telephone policies including, but not limited to: a) answer phones timely in a friendly manner, b) identify the nature of the call and act appropriately. Discharge functions in accordance with LFHC discharge policies including, but not limited to: a) create follow-up appointments, b) print necessary documents for patients. Work in conjunction with the healthcare team, participating in site improvement efforts, and reporting workflow problems. Provide translation assistance as needed and demonstrate respect for coworkers' and patients' cultural backgrounds. Other functions as assigned by supervisory staff.
Minimum Qualifications: To qualify, you must have a High School Diploma or equivalent required. 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity with office settings. Must be articulate with good interpersonal skills and able to accurately enter data. Qualified candidates must be able to effectively communicate with all levels of the organization. Long Island Community Hospital is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. Long Island Community Hospital provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $52,942.50 - $52,942.50 Annually. Actual salaries depend on various factors. #J-18808-Ljbffr