Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper)

Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper) Apply locations FL, Winter Park - Winter Park North time type Full time posted on Posted 2 Days Ago job requisition id Req-20250102665 Job Description In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team Trainers work in partnership with Team Leadership, their location’s Store Trainer, Team Member Services Generalists, and other qualified Team Members. The Team Trainer supports the high-quality, timely completion of New Member Connections for New Members, and supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. Acts as a role model, maintaining a positive image and providing customer-obsessed service. PRINCIPAL DUTIES

DUTIES APPLYING TO TEAM TRAINER

Ensures new and ongoing store and team training programs are successfully delivered and completed. Works within training deadlines and goals. Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts. Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion. Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts. Attends Team Trainer meetings, as scheduled. Acts as a role model for constant food safety, sanitation procedures, and occupational safety. Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback. Trains all Team Members on new products, their differentiation, sales tactics, and department placement. Consistently practices and models proper care, use, and maintenance of all team equipment and PPE. Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training. Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms. Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems.

DUTIES APPLYING TO ALL POSITIONS

Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market’s Dress Code policy; works all scheduled shifts and attends required trainings and meetings. Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously. Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product. Follows and complies #J-18808-Ljbffr