TRIAGE CUSTOMER SERVICE REPRESENTATIVE at Quipt Home Medical

Posted 14 hours ago

Immediate Start

Registered Nurse

Encompass Health Somerton, AZ

Registered Nurse Career Opportunity $10,000 Sign On Bonus for Full Time Hiring Full-time, part-time, and PRN. Days and nights available Excellent PRN rates Encompass Health: Where Nursing Meets Heart, Home, and Healing Are you seeking a nursing career deeply rooted in purpose, close to your heart and home? Encompass Health offers a transformative journey where your expertise as a Registered Nurse becomes an integral part of patients' recoveries. Picture the impact of providing individualized, compassionate care that guides patients along their path to healing. With us, small victories lead to monumental impacts as you use your specialized skills to offer top-tier, personalized support. Understand your patients deeply, assist in their rehabilitation goals, and thrive in an environment equipped with cutting-edge technology. Welcome to a place where nursing becomes a profound contribution to both community and personal fulfillment. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits Our benefits are designed to support your well-being and start on day one: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do Realize Your Vision as a Registered Nurse Supervise care and treatments, lead patient assessments, tailor care plans, and address patient concerns to provide exceptional care. Build meaningful relationships with patients and their families, understanding their unique needs to facilitate their recovery. Collaborate and communicate effectively with various departments to ensure coordinated care and provide direct patient care when needed. Serve as a resource for fellow staff, supporting them with complex patient needs and inquiries. Celebrate victories and milestones achieved by our patients. Qualifications Valid RN licensures as required by state regulations. CPR certification (ACLS preferred). CRRN certification preferred. One year of experience in a rehabilitation hospital setting is preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eager to meet you, and we genuinely mean that. Join us on this remarkable journey

Posted 14 hours ago

Best Match

Encompass Health Somerton, AZ

High salary

Physical Therapist Assistant

Encompass Health Somerton, AZ

Physical Therapist Assistant Career Opportunity Full Time and PRN Shifts Available Join a Team That Puts Your Passion for Care First Are you on the lookout for a fulfilling career that not only feels like home but also allows you to make a meaningful impact close to your heart? Join us as a Physical Therapist Assistant and contribute to the remarkable progress and inspiring outcomes of our patients. Embrace the opportunity to deliver high- quality, compassionate, and personalized care, celebrating the small successes that lead to significant achievements in rehabilitation. Our well-equipped physical therapy gyms, driven team members, and supportive environment create an atmosphere where you can thrive. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Being associated with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do Be the Physical Therapist Assistant you always wanted to be Channel your expertise, ambition, and experience into making a difference every day: Provide top-notch physical therapy treatment in compliance with regulations and professional guidelines. Execute delegated physical therapy assistant tasks under supervision, supporting patients' progress. Maintain transparent communication across hospital departments to meet patient and staff needs effectively. Qualifications State licensure or certification required. CPR certification preferred (as per hospital policy). Completion of an accredited physical therapy program preferred. Demonstrated competence in physical therapy treatment. Strong communication skills for patient, family, and caregiver interactions. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eager to meet you, and we truly mean that. Join our family and let's make a difference together

Work Life Balance

Admissions Liaison

Encompass Health Somerton, AZ

Clinical Admissions Liaison Career Opportunity - Full-time and Pool positions available Seeking Candidates with Clinical License in AZ (RN, LPN, OT, PT, RT, COTA, PTA) Appreciated for your Admission Liaison Skills Are you looking for an opportunity where your career allows you to be close to home and heart? As an Admissions Liaison at Encompass Health, step into a role where your passion meets purpose. Play a vital part in coordinating an efficient and compassionate admission process, making a meaningful impact in an environment that feels like home. Tasked with overseeing a streamlined process, you'll handle referrals, validate information, and facilitate scheduling and admission for both inpatients and outpatients. This is the opportunity your heart has been searching for. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do Become the Admissions Liaison you always wanted to be Coordinate an efficient admissions process for all patients. Preform pre-certifications. Assemble Admissions consent packets. Maintain accurate listing of all patients in hospital. Receive and verify referrals, gather essential information and execute necessary procedures for scheduling and admission. Contribute to the referral process and input statistical data into hospital systems. Qualifications One or more years in hospital admissions procedures, preferred. Licensure as a clinician required. Current CPR certification preferred. CRRN preferred. A strong understanding of multidisciplinary care levels and at least one year of clinical experience are advantageous. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey

Pharmacist

Encompass Health Somerton, AZ

Pharmacist Career Opportunity: Full-Time four 10-hour shifts or five 8-hour shifts; Hours start time: Noon or 1 pm. First half of shift: work supporting Yuma Hospital while physically at Yuma Hospital 2nd half of shift: work supporting all Encompass Health AZ hospitals while physically working at Yuma Hospital or remotely from home location. Valued for your Expertise as a Pharmacist Are you a dedicated and skilled pharmacist seeking a career that aligns with your values? Encompass Health, the nation's leading provider of in-patient rehabilitation, welcomes committed and skilled pharmacists seeking meaningful careers close to home and heart. As a Pharmacist, you'll ensure safe medication use, positively impacting patient well-being. Your expertise contributes directly to community health while offering opportunities to shape policies, develop clinical services, and integrate medication management into rehabilitative care. Join a team valuing professional growth, where your role involves making crucial management decisions and recommendations, exercising independent judgment. If you're passionate about leveraging pharmaceutical knowledge for positive impacts and professional fulfillment, explore this exciting opportunity with us. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. Become the Pharmacist you always wanted to be Overseeing daily pharmacy operations to meet customer and patient expectations. Contributing to the development of pharmacy-specific policies and procedures in compliance with Joint Commission and other regulatory agency regulations. Active participation in the interdisciplinary team, leveraging critical information for positive patient outcomes. Accurate interpretation, compounding, and dispensing of medication in adherence to legal and professional pharmacy standards. Qualifications State pharmacy board licensure in good standing, for the state in which the hospital is located. Completion of a degree from an accredited pharmacy program or equivalent. 1 year of supervisory experience preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey

Posted 14 hours ago

Best Match

Rehab Therapy Tech

Encompass Health Somerton, AZ

Rehabilitation Therapy Technician I/Scheduler Career Opportunity Join a Team That Puts Your Passion for Care First Are you in search of a career close to home and heart? Join Encompass Health, where we foster a supportive environment promoting employee growth and a meaningful impact on patient rehabilitation. As a Rehabilitation Therapy Technician I, you'll play an integral role in supporting rehabilitation therapists and delivering exceptional patient care. Your responsibilities will include setting up equipment, maintaining a safe working environment, and collaborating closely with therapists and nurses. Embrace a fulfilling career where compassionate care aligns with your professional aspirations. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do Be the Rehab Therapy Tech you always wanted to be Support therapists' daily patient care and therapy activities. Facilitate effective communication with patients, families, and caregivers. Collaborate with the healthcare team to maintain patient safety and deliver patient-centered treatment. Prepare and transport patients according to the patient schedule. Communicate to therapists on outcomes/observations of patient care activities. Qualifications License/Certification: CPR certification preferred (unless hospital policy requires otherwise). Education: High School Diploma or equivalent preferred. Has completed elements required for clinical ladder Rehab Tech I or equivalent training in school or on-the-job training. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eager to meet you, and we truly mean that. Join our family and let's make a difference together

Respiratory Therapist (Pool)

Encompass Health Somerton, AZ

Respiratory Therapist Career Opportunity Join Encompass Health's Respiratory Care Family: A Career of Impact Are you in search of a career that resonates with your heart and community? Encompass Health welcomes you into our close-knit family, where you'll feel at home instantly. As a Respiratory Therapist, your role is pivotal in driving inspiring outcomes for patients facing respiratory challenges. Imagine the opportunity to make a meaningful impact, guiding patients toward independence and contributing to your community's well-being. Utilize your specialized skills to provide exceptional, compassionate care, fostering patient rehabilitation and well-being. Access cutting-edge equipment and technology within a supportive, motivated team environment. From day one, experience a fulfilling career and comprehensive benefits that prioritize your peace of mind and professional growth. Join us in a career where your dedication creates impactful care and personal fulfillment. A Glimpse into Our World Whether you're just beginning your career or are a seasoned Respiratory Therapist seeking a nurturing environment to call home, we're confident you'll feel the difference the moment you join our team. Being a part of Encompass Health means being a part of a growing national inpatient rehabilitation leader. We take pride in our career growth opportunities and the collaborative spirit of our team members, united for the greater good of our patients. Our recognitions, including being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, make us immensely proud. Benefits That Start With You Our benefits are designed to support your well-being and start on day one : Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Tuition reimbursement and continuous education opportunities for your professional growth. Company-matching 401(k) and employee stock purchase plans, securing your financial future. Flexible spending and health savings accounts tailored to your unique needs. A vibrant community of individuals who are passionate about what they do. Be the Respiratory Therapist You've Always Aspired to Be Your impactful journey involves: Providing direct care to patients in need of medical gas, breathing therapy modality, and medication. Guiding patients by supervising care and breathing treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns. Building meaningful relationships with patients by dedicating time to understand their physical, mental, and emotional needs for a successful recovery. Celebrating patient victories along the way. Qualifications Current State License in Respiratory Therapy. CPR certification. ACLS certification preferred. Two years hospital experience in Respiratory Therapy preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're looking forward to meeting you, and we truly mean that. Join our family, and let's make a positive impact together

Posted 14 hours ago

Rehab Liaison (Pool)

Encompass Health Somerton, AZ

Clinical Rehab Liaison Career Opportunity Appreciated for your Clinical Rehab Liaison Skills - Clinical License Required Ever heard of a clinical rehab liaison? Are you looking to embark on a career that's close to home and heart in your community? A clinical rehab liaison at Encompass Health cultivates referral relationships, manages assigned territory and completes patient assessments. You'll play a crucial role in helping us drive growth through patient referrals. To help support our business goals, your primary focus will be on cultivating strong referral relationships within a geographic territory. You will develop and maintain excellent relationships with all stakeholders including prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives. Join us in a career that blends professional growth and your clinical license with a sense of connection to the community and patients we serve. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do Be the Clinical Rehab Liaison you've always wanted to be Develop business census based on strategic goals. Cultivate strong relationships within an assigned territory, prioritizing face-to-face connections. Aid in streamlining the referral-to-admission process. Educate community, referral sources and physicians on our hospital programs and services. Utilize market analysis to identify new opportunities. Responds to and overcomes admission barriers and follows-up on admissions variables. Conduct in-services and professional presentations to various groups about our services and outcomes. Qualifications Current driver's license in state where employed and acceptable driving record according to company policy. Current state professional clinical licensure and CPR certification required. Preferably, a Bachelor's degree or equivalent professional experience. Two or more years of clinical or healthcare tech experience preferred. One or more years in nurse liaison or successful healthcare sales preferred. CRRN certification preferred. Comprehensive knowledge of healthcare operations, legal frameworks, market trends, and competitive analysis. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey

Case Manager II (Pool)

Encompass Health Somerton, AZ

Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the leading provider of rehabilitation care in the nation, this opportunity allows you to leverage your clinical expertise while contributing to the well-being of individuals in your community. Manage resources, coordinate patient care from admission to post-discharge, and oversee interdisciplinary plan-of-care decisions. This is more than a career move; it's a chance to shape a future where care and compassion converge for truly meaningful outcomes. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do Become the Case Manager you always wanted to be Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences. Coordinate with interdisciplinary team to establish tentative discharge plan and contingency plans. Participate in planning for and the execution of patient discharge experience. Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations. Facilitate team conferences weekly and coordinate all treatment plan modifications. Complete case management addendums and all required documentation. Maintain knowledge of regulations/standards, company policies/procedures, and department operations. Review/analyze case management reports, including Key Care Indicators, and plan appropriate actions. Understand commercial contract levels, exclusions, payor requirements, and recertification needs. Attend Acute Care Transfer (ACT) meetings to identify trends and collaboratively reduce ACTs. Meet with patient/family per Patient Arrival and Initial Visit Standard within 24 hrs. of admission. Perform assessment of goals and complete case management addendum within 48 hours of admission. Educate patient/family on rehabilitation and Case Manager role; establish communication plan. Schedule and facilitate family conferences as needed. Assist patient with timely procuring/planning of resources to avoid discharge delays or issues. Monitor compliance with regulations for orthotics and prosthetics ordering and payment. Make appropriate/timely referrals, including documentation to post discharge providers/physician Ensure accuracy of discharge and payor-related information in the patient record Participate in utilization review process: data collection, trend review, and resolution actions. Participate in case management on-call schedule as needed. Qualifications License or Certification: Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling). If licensure is required for one's discipline within the state, individual must hold an active license. Must meet eligibility requirements for CCM® or ACM™ certification upon entry into this position OR within two years of entry into the position. CCM® or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position. • Minimum Qualifications : For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an associate degree. For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred. 2 years of rehabilitation experience preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey

Work from Home - Full Time - Data Entry - $45 per hour

GL Inc. Yuma, Arizona

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. Read and strictly follow the In-Home Usage Test Daily S

Somerton, AZ

Posted 4 days ago

10.000 - 60.000

Job Description

DES works with families, community organizations, advocates, and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. TRIAGE CUSTOMER SERVICE REPRESENTATIVE Job Location Division of Benefits and Medical Eligibility Family Assistance Administration (FAA) Triage Customer Care Center Salary: $17.3500/ Hourly ($36,088.00 Annually) Grade: 16 Closing Date: January 24, 2025 Job Summary Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Triage Customer Service Representative. This position will, under minimal supervision, be working independently, interpret and apply established Policy and Procedures to resolve customer inquiries and determine the customer needs for services requested for programs such as Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State Programs administered by the Division of Benefits and Medical Eligibility (DBME). This position will use the state system to record and research complaints on benefit eligibility, amount of benefits, technical issues, notices, federal regulations, and case statuses. The Triage Customer Service Representative will provide resolution of non-eligibility related issues (fair hearings, medical emergencies, restoration of benefits, etc.). This position will confer with customers to gather additional information to resolve complaints or issues, explain case facts to customers, and offer community or other support options. Job Duties Essential Duties and Responsibilities include but are not limited to: Assist customers by phone in an inbound call center setting while reviewing and entering information in various computer systems to determine what steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the customer's call. Educate customers of Self-Service options and assist with various assigned call types to help the customer with the reason for their call. Conduct a complete range of eligibility-related customer service functions, which includes research, compiling information, and analyzing policies and procedures to resolve complex customer issues. Respond to difficult, time-sensitive complaints and feedback while referring customers to an internal resolution team for unresolved eligibility complaints and provide conflict de-escalation in dealing with emotional or irate customers. Issue EBT Cards following established policy and procedures, completion of EBT log, and assisting customers with submitting requests for Electronic Benefits Replacement and process requests to mail Voter Registration forms to customers. Knowledge of: Customer service practices and techniques. English language for sentence structure, composition, content, spelling, and grammar. Program rules, regulations, policies and procedures, and computer systems. Skills in: Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Effective time management, organization, and prioritizing tasks. Use of computer applications and computer navigation. Ability to: Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. Service Orientation, actively looking for ways to help people. Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). The Arizona Department of Economic Security offers a comprehensive benefits package to include: Affordable medical, dental, life, and short-term disability insurance plans. Participation in the Arizona State Retirement System (ASRS) and long-term disability plans. 10 paid holidays per year. Vacation time accrued at 4.00 hours bi-weekly for the first 3 years. Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Sick time accrued at 3.70 hours bi-weekly. Deferred compensation plan. Wellness plans. Tuition Reimbursement. Infant at Work Program. Rideshare and Public Transit Subsidy. Career Advancement & Employee Development Opportunities. Flexible schedules to create a work/life balance. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. Contact Us: For questions about this career opportunity, please contact Cristal Rodriguez. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format. Requests should be made as early as possible to allow time to arrange the accommodation. #J-18808-Ljbffr