Customer Service Representative
Job Description
Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts. Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Overview: The Customer Service Representative is responsible for providing exceptional customer service to our online sales customers via email and phone. Responsibilities:
Monitoring all online sales customer emails and phone calls and responding to all inquiries/questions/complaints within 24 hours (or 48 hours on the weekends). Inquiries can include tracking orders, requests for refunds/replacements/returns, and frequent questions/feedback. Processing refunds and returns, including examining returned books and relisting online, if appropriate. Performing quality control on all books uploaded, and spot-checking 5% of orders placed on shelves.
Compensation: $17/hr
Minimum Requirements: High School diploma or equivalent preferred. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. #J-18808-Ljbffr