Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Minimum Responsibilities:

Ability to work without supervision Ability to read shelf tags Basic math skills (i.e., counting, addition, and subtraction) Excellent oral/written communication skills Online Grocery Pick-Up Clerk is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Initiates and completes selection process for customers' on-line orders. Responsible for assembling customers' on-line orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at store for pick up. Will scan and bag orders on the go while following all bagging standards. Communicates any substitutions or exceptions to customer's order at time of pick-up. Meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness. Adheres to local, state, and federal laws, food safety procedures, and company guidelines. Receives customers' orders from Order Selector according to guidelines, stores products in optimal temperature zones. Reads and follows directions given in the note section. Ensures quality and freshness of all items chosen. Communicates with customers via a portable phone and responds to calls in a professional and timely manner. Retrieves each customer's order from all staging locations and ensures order accuracy, loads order into customers' cars. Provides a positive customer service experience that makes customers want to return to on-line shopping. Processes the orders through the point of sale (POS) system. Follows policies and procedures to determine appropriate substitutions in the event of an out-of-stock. Maintains organization and cleanliness of staging areas and equipment. Reports pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor. Inspects equipment and notifies store Pick-Up supervisor or other store management of items in need of repair. Performs required opening and closing procedures. Learn and adapt to new and improved processes. Assists in training new e-Commerce team members. Meets/exceeds productivity standards. Must be able to perform the essential job functions of this position with or without reasonable accommodation. #J-18808-Ljbffr