Spa Sales Associate
Job Description
Hand and Stone Massage and Facial Spa - New Albany is perfectly placed right off Route 161 in the newly developed Hamilton Square for an easy commute from anywhere in central Ohio. New Albany is a prestigious, well-established community that promotes healthy living for its residents, making it the perfect place for our new Hand and Stone location. The New Albany location opened in November 2020 and quickly became one of the top franchise spas in central Ohio, earning Hand and Stone's Fast Track Award (2021) and Rookie of the Year (2022). Join an amazing Hand and Stone Spa team that is dedicated to seeing you learn, grow, and succeed. Hand and Stone is consistently introducing new services, products, and modalities as the industry continues to move forward with new techniques and technology. All levels of sales experience are welcome to be a part of this great new spa location, dedicated to providing great customer service; the only requirement is work ethic. We look forward to welcoming you as part of our spa family! Job Responsibilities: Uphold all sanitation standards and requirements for the spa year-round. Meet membership, gift card, and enhancement sales goals. Effectively communicate with clients, service providers, other sales associates, and managers regularly. Schedule and confirm appointments and balance the daily appointment book. Exhibit a strong desire to help others and promote the health benefits of regular visits to the spa. Properly greet clients before and after checking in and out for their appointments. Learn and stay up to date with special offers, products, services, and procedures as they pertain to Hand and Stone. Follow Hand and Stone scripts for membership and gift card sales. Make appropriate recommendations on service enhancements. Familiarize and perform Hand and Stone signature services. Maintain detailed treatment records for all clients. Actively connect with customers and the community to increase sales. Assist management and service providers with tasks as needed to provide an excellent customer experience. Listen, adapt to, and share client feedback. Maintain a professional, clean work environment and appearance. Contribute to the betterment of yourself as a professional, the spa family, and the community as a whole. Participate in daily, weekly, monthly, and annual spa challenges to earn incentives, bonuses, and perks. Manage all front desk operations and serve as liaison to service providers and managers when necessary; including customer conflict resolution. Job Qualifications: Sales and/or customer service experience; membership sales a plus. Excellent verbal and written communication skills. Ability to learn quickly and adapt to a multitude of different situations. Team-oriented with the ability to work independently with minimal supervision. Computer proficiency; knowledge of retail/appointment booking a plus. Possess strong organizational and interpersonal skills; able to multi-task. Self-motivated individual willing to help others. Excellent customer service skills and work ethic. Flexible schedule with evening and weekend availability preferred. Professionalism and the personality to connect with clients. Willingness to learn and grow as a person, employee, and sales professional. Attention to detail and able to carefully follow direction. Experience with spa software and spa operations a plus. Job Environment: Modern, professional, relaxing spa atmosphere. Fun, friendly, family environment. A comfortable, safe space for employees. Team-oriented culture that promotes friendly competition. Goal-centric spa that provides the knowledge and materials for employee success. Consistent but flexible scheduling. Welcoming and respectful hierarchy within the organization. Workplace filled with people who care about providing exceptional services. Leaders that want to see you succeed and will provide resources to do so. Job Incentives: Paid time off. Sales incentives and commissions. Health, Dental, Vision Insurance. Supplemental benefit options. 401k. Free hands-on training prior to starting. Employee rewards program. Employee referral bonus. Free monthly massage or facials. Retail/product discounts. Discount on services. Access to member pricing for gift cards. Provided uniforms. Flexible schedule. Pay: Base per hour PLUS tiered commission for membership sales. Performance-based bonus structure. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees. #J-18808-Ljbffr