Office Assistant II
Job Description
Department of Health and Human Services (DHHS)
Opening Date: January 22, 2025 Closing Date: February 4, 2025 Job Class Code: 6538 Grade: 8 (Administrative Services) Salary: $15.45 - $21.39 per hour Position Number: 02022-7837 Location : Caribou Core Responsibilities: This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to: Responsible for primary management of incoming calls to the Bangor OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program; Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials; Redact adoption records for prospective adoptive parents; Burn CD’s for Clifford Orders, Court, etc. Filing closed assessments and permanency records; Supporting other administrative processes for OCFS programs as needed.
Minimum Qualifications: In order to qualify, you must have training, education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. Please submit a cover letter, or table rating your skills in each of the following as expert, skilled, or novice. Outlook or comparable e-mail application Excel or comparable spreadsheet application MS Word or comparable word processing application Performing receptionist duties Data entry (both narratives and billing data) Keyboarding (words per minute)
Application Information: Please submit all documents or files in PDF format. To apply, please upload a current resume, and cover letter rating your skills in the Requirements Section. For additional information about this position, please contact Betty Prest, CPS Supervisor at 207-493-4171. To request a paper application, please contact [email protected] #J-18808-Ljbffr