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Customer Service Representative (Brooklyn Onsite)

Continuum Global Solutions Brooklyn, NY

Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.

Posted 14 hours ago

Immediate Start

Remote Customer Service

Hire Standard Staffing New York, NY

Remote Customer Service American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and...

Posted 31 minutes ago

Immediate Start

Customer Service Representative

The WISH Clinic Bronx, NY

Overview We are seeking a highly organized and personable individual to join our team. The ideal candidate will play a pivotal role in ensuring smooth operations through...

Customer Service Representative

Pls Financial Services, Inc. New York, NY

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Representative, Store Manager, Retail

Customer Service Representative

Liberty Management New York, NY

Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client meetings to stay up to date with services and sales goals Upsell products and services that will be beneficial and to increase sales margins Achieve or exceed individual and team sales goals Maintain detailed records and daily communications with customers Create positive and professional relationships with customers We are looking for our Customer Service Representatives to not only become successful in the role but also grow with us. We want to provide our Representatives with unlimited training and leadership development so that they can achieve their highest growth goals and take their careers as far as they want. BUT, this growth opportunity does not come easily to just anyone. We are looking for our Customer Service Representative to: Have a minimum of GED/high school equivalent Have experience in a customer service, sales, or applicable customer-facing position Possess an intense drive and desire for success Thrive in building relationships, communicating with different types of people, and helping people Operate with the highest level of integrity, honesty, and transparency Constantly push the needle forward, challenge the status quo, and reach to exceed performance expectations Have a competitive nature - being sports-minded is a plus! #LI-Onsite

CUSTOMER SERVICE REPRESENTATIVE

City of New York New York, NY

Job Description The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. The Department of Homeless Services is recruiting for six (6) Caseworkers to function as a Customer Service Representatives, who will: - Answer customer calls and provide accurate, satisfactory answers to their questions and concerns. - De-escalate situations involving dissatisfied customer, offering assistance and support. - Identify customers needs, clarify information, research issues, and provide response/solution. - Interact with Real Estate Broker/landlords and Housing Specialist to inform about the status of their units in process. - Guide callers through/ troubleshooting, navigating the agency's website or using new application and services. - Collaborate with the managers to improve customer service. - Help to train new employees and inform them about the agencys customer management policies. - Compile daily and weekly metrics on the number of calls received and the status of the said calls. - Manage high volume of inbound and outbound calls in a timely manner. Qualifications 1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA). Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Customer Service Representative

U-Haul New York, NY

Compensation Range: $15.00 to $28.60 Hourly Location: 536 W 23rd St, Manhattan, New York 10011 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Job Description START TODAY, GET PAID TODAY! New hires eligible for BONUS! Starting at $18/hr U-Haul Offers Customer Service Representative: Career stability Opportunities for advancement Valuable on-the-job training Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more Paid holidays, vacation, and sick days if eligible 401k and stock options 24-hour physician available for kids Health insurance & Prescription plans if eligible Dental & Vision Plans Subsidized gym/ membership if eligible Business and travel insurance YouMatter EAP program LifeLock identity Theft Critical Illness/Group Accident Customer Service Representative Responsibilities: Assist customers inside and outside U-Haul Center with U-Haul products & services Use smartphone-based U-Scan technology to manage rentals and inventory Move and hook up U-Haul trucks and trailers Clean and inspect equipment on the lot including checking fluid levels Answer questions and educate customers regarding products and services Prepare rental invoices and accept equipment returned from rental Other duties as assigned Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High School Diploma or equivalent Afternoon Shift 12PM-9PM must be available. Weekends and Holidays are required. Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around an office and occasionally outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Best Match

Customer Service Representative

PostScan Mail New York, NY

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 224 W 35th St., New York, NY 10001 Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Schedule: Monday - Friday, 9:00am-5:30pm Work Location: IN PERSON, REQUIRED. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Customer Service Representative

Wkm Group New York, NY

We currently have openings in our Customer Service Dept. to respond to member and provider inquiries regarding all aspects of business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines. Our team works together like a family and we want to find the right people to help get us to the next level. Our Ideal Candidates Will Possess The Majority Of The Following: - Good attitude. (ex. Optimistic, friendly and takes on challenges without their mood turning sour.) - Strong work ethic. (ex. Great attendance, eagar to learn, and on time.) - Great customer service. (ex. Treats every customer will a positive attitude and care.) - Good at taking directions. (ex. Performs tasks exactly as instructed.) - Takes pride in their work. (ex. Doesn't leave any loose ends, is thorough and follows up as needed.) - Great attention to detail. (ex. Reviews his/her own work, notices any errors and corrects them immediately.) Job Requirements: - Should have intermediate experience in Microsoft Word, Excel. - Must have excellent oral and/or written communication skills. - Must be willing to learn new tasks and to tackle projects as assigned. -Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma. -Good time management skills and an ability to work independently are desirable. -Must be comfortable interacting in small groups. -A friendly, personable and professional demeanor is required. Skills or Special Abilities: Must demonstrate ability to type 20 wpm with a maximum of 3 errors. Must be able to demonstrate a working knowledge of personal computers and other standard office equipment. Must have knowledge of billing. Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach. Must be able to communicate effectively with customers, partners, and other staff. Must be able to solve problems within the guidelines of established policies and procedures. Basic accounting and business terminology knowledge preferred. •Ability to define problems, collect data, establish facts and draw valid conclusions. •Ability to read, analyze, and interpret verbal and written instructions. •Ability to effectively present information and respond to questions from members. RESPONSIBILITIES: -Identify and schedule the necessary resources needed to properly address customer's needs. -Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified. -Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements. -Makes decisions that are consistent with the concept of a win-win-win for members and associates. -Records, investigates and resolves member complaints -Assists in the education of new members and in the re-education of existing members regarding business plan procedures. -Responds to member, provider and other inquiries via telephone/written correspondence while meeting all corporate guidelines and performance standards. THIS JOB OFFERS: Competitive salary. Outstanding benefits package (incl. medical, dental, life insurance) 401(k) plan with matching company contribution Excellent holiday/vacation plans. Tuition Reimbursement Program. Employee Referral Bonus Program. Ongoing professional development training. State-of-the-art office products. We know the job market is difficult, but if you do not truly possess most of the above mentioned qualities and qualifications, it will come to light eventually. Please consider that before applying. PLEASE submit your resume in Word format. ***All resumes should be accompanied by a job application letter in email stating the following in order to be considered for this position. **If any of the requirements below are not included, your resume will not be considered. Thank you.** -Applicant's contact information. (Name, phone number, e-mail etc.) -Salary requirements. -A brief description of what you can contribute to a potential employer. We are Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.

Work Life Balance

Customer Service Representative

Transdev North America New York, NY

Become a Customer Service Representative at our Hillburn, NY Location! Transdev is looking for a Customer Service Representative who is responsible for answering questions and fielding customer service calls as needed. Transdev is proud to offer: $20.00/hour Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision. Paid time off & vacation. Our Customer Service Representatives are responsible for: Responding to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisors. Following and explaining policy and procedures as outlined in operations and procedures manuals. Treating each customer/caller with courtesy, dignity, and respect privacy. Meeting or exceeding established performance requirements. Receiving customer inquiries and complaints. Answering questions and providing information about services. Clearly and accurately documenting issues. Remaining knowledgeable of all policies and procedure changes. Adhering to the work schedule in order to handle the call volume and contractual requirements, unless requested by supervisor. Resolving customer inquiries relating to transportation; communicating resolution to customers. All other duties as assigned. Minimum Qualifications: A minimum of High School diploma or GED. Experience working with the elderly or persons with disabilities preferred. Must possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities. Experience using a personal computer is a must. Complete any training requirements. Have proficient English skills both verbally and in written form. Must be organized and focused. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace. California applicants: Please Click Here for CA Employee Privacy Policy. #J-18808-Ljbffr

New York, NY

Posted 2 days ago

10.000 - 60.000

Job Description

JOB SUMMARY: This role bridges customer service with sales and operations. The Customer Service Representative will support dedicated members of the sales team by managing communications with clients, handling inquiries from new leads, and ensuring an exceptional customer experience throughout the sales cycle. This individual must proactively identify opportunities to upsell or cross-sell, assist with client relationship management, and contribute to achieving team sales goals. A successful candidate will have experience in sales-driven environments or customer service roles that involve sales elements. ESSENTIAL DUTIES and RESPONSIBILITIES:

Act as the primary liaison between the assigned sales representative, clients, and the internal teams, ensuring seamless communication. Assist in generating and presenting tailored quotes for new and repeat projects. Analyze and manage gross margins and pricing structures to support sales targets and profitability. Manage order processing, approvals, and fulfillment in alignment with customer expectations and company standards. Collaborate with business development, scheduling, operations, and shipping teams to meet client delivery requirements. Support lead management efforts by handling initial inquiries, qualifying leads, and routing them appropriately. Utilize the Customer Relationship Management (CRM) platform to track sales progress, maintain client records, and document all communications. Assist in the development of presentations or proposals for client and internal reviews. Participate in and contribute to sales strategy meetings, providing customer feedback and market insights. Support sales and accounting teams in collection efforts as needed. Track and report on KPI’s for sales and customer service success. Perform other duties as assigned, particularly those aimed at supporting sales growth and client satisfaction.

QUALIFICATIONS:

Working knowledge of Excel and Word. Mac experience is a plus. Manufacturing and CRM experience preferred. Proven ability to manage client expectations and maintain high levels of satisfaction. Keen ability to multitask while displaying a strong attention to detail is essential. Customer-Centric Approach: A focus on understanding customer needs and enhancing satisfaction. Sales Mindset: Ability to recognize sales opportunities and contribute to revenue growth. Team Collaboration: Ability to work closely with sales representatives and internal teams to drive success. Strong written and verbal communication skills. Strong problem-solving skills. Ability to work effectively either as a team member and independently. Ability to work overtime as necessary.

EDUCATION and/or EXPERIENCE: AAS college degree and 2 years of customer service experience preferred. Minimum HS Diploma/GED with 1 year of experience are required. LANGUAGE SKILLS: Ability to read and comprehend instructions. Ability to write correspondence. Ability to effectively present information to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standard situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position requires the individual to work with production team members which includes being exposed to moving production equipment. SCHEDULE: This is a Monday-Friday position, full time, with general working hours 8am-4:30pm. #J-18808-Ljbffr