Service Advisor Bill Estes Ford
Job Description
450 E Northfield Dr, Brownsburg, IN 46112, USA Req #5738 Wednesday, January 8, 2025 About Asbury Bill Estes Automotive Group is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report. Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Internal Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Service Advisors who will help us redefine the car-buying experience. Does this sound like you? Apply now! The Internal Service Advisor is the face of the dealership for internal repair orders. It is the Service Advisor’s responsibility to present and sell needed products and services to the Used Car Manager in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. Partner with the used car manager to generate and provide them with a complete and accurate estimate of repair Advise on the care and value of maintaining vehicles in accordance with manufacturers’ specifications Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business honestly to maintain the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores Comply with all federal, state, and local laws, and company policy regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property Must be able to manage in a fast-paced work environment with limited supervision Other duties to be determined by management Must have great customer service, phone, and computer skills Previous automotive Service Advisor experience is a plus Must be a minimum of eighteen years of age Must have a valid driver's license Must be able to pass pre-employment screening (background & drug test)
Company Benefits:
Pay and Recognition:
Weekly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax-free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match
Learning, Tuition Assistance, and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities:
Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. #J-18808-Ljbffr