Customer Service Representative

Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary: As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone, or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints. Essential Responsibilities:

Have a comprehensive understanding of all products we carry. Understand companywide policies, procedures, standards, specifications, guidelines, and training programs. Know basic Brightree functions and proper intake procedures. Verify insurance and eligibility, and understand CMN requirements and prior authorizations. Maintain documentation requirements of the equipment and patient’s financial responsibilities. Handle telephone inquiries and greet visitors professionally. Qualify orders by identifying the customer’s diagnosis and insurance coverage. Process customer orders and necessary paperwork accurately and timely. Arrange for convenient customer delivery/pickup times. Handle customer complaints courteously and effectively. Audit and confirm all deliveries and paperwork daily. Track active rentals and process accordingly. Obtain prior authorization numbers from third-party payers. Ensure all procedures are processed accurately and timely. Maintain current patient files and information. Participate in company training programs. Instruct customers in the proper use of equipment and obtain required signatures. Adhere strictly to all company policies and procedures. Work staggered shifts as needed. Perform duties at other company locations when required. Strive to develop knowledge and skills in all areas of the job.

Requirements:

High School Diploma or equivalent. Previous experience in a clerical or customer service environment. Knowledge of Microsoft Office (Word, Excel, etc.). Proficient general office skills (typing, computer, fax, filing, multiple phone lines). Strong communication skills with the capacity to make independent decisions. Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred.

Continuing Education: As designated by management to include company in-services and off-site training programs as appropriate to industry and position. FLSA Status: Non-Exempt Licenses, etc.: None #J-18808-Ljbffr