Customer Support Assistant at Nexmos Design

Immediate Start

On-Demand Certification - Customer Support! $17/hour - Start 3/18/25!

Omni Interactions, Inc. Columbus, OH

Overview: Apply from a computer. Click both links below - 1 is a PDF to download, 1 is a link about Omni! Gig Contract Overview - Click to download & review BEFORE starting your registration (SAVE THIS DOCUMENT!!) Omni Platform Overview - Click to review BEFORE starting your registration! Please CLICK HERE to review the Omni Business 101 video BEFORE starting your registration. Work From Home. Set Your Own Schedule. Get Paid. 🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts. 🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients. 📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls. 🤑 You earn money by supporting Omni’s clients. How Omni Interactions works EXPLAINED: _____________________ Technology & Equipment Requirements: 🚪 Quiet and secure work environment during working hours 💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. 🪟 Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) 👾 Valid and up-to-date antivirus software installed 🤳 Smart phone, Android tablet or iPad is required for program work, along with an authentication app. 💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS) Work Environment Requirements: 🤫 Quiet, uninterrupted space ⌨️ Organized desk area Home Office Locations NOT Approved: Alaska Allenspark, Colorado California Coal Creek Canyon, Colorado Connecticut Delaware Denver, Colorado Edgewater, Colorado Eldora, Colorado Eldorado Springs, Colorado Flagstaff, Arizona Gold Hill, Colorado Gunbarrel, Colorado Hawaii Hygiene, Colorado Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Niwot, Colorado Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Virginia Vermont Washington Washington DC Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Work Life Balance

Customer Service Associate I (Hybrid)

Cass Information Systems Columbus, OH

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. ** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards. Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients. Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships. Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis. Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes. Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates. Seeks guidance from the appropriate resource on significant non-routine issues. Documents and reports on errors made by all other Utility departments. Works overtime as needed. Other duties as assigned. Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members. Strong organizational skills with the ability to handle multiple tasks simultaneously. Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office. Good problem-solving skills and attention to details. College-level course work in a general or business administration area or equivalent experience. Minimum 6 months customer service experience in a general business environment or equivalent experience.

Work Life Balance

Customer Supp/Account Rep-Sr-IT

Randstad Columbus, OH

Randstad - [Customer Service Representative] As a Customer Support Associate at Randstad, you'll: Treat each customer with individual attention; Strive to consistently improve the overall customer experience and service satisfaction; Process all customer inquiries; Build and maintain rapport with customers; Identify customer product and/or service needs...Hiring Immediately >>

Customer Support

ASK Consulting LLC Columbus, OH

Job Description Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer SupportLocation: Columbus OH 43219 (Hybrid)Duration: 6 Months Contract (Possible extension)Pay Range is $19 to $19.17/hr. on W2Job Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.Ability to contribute in a fast paced, team-oriented environment.Aptitude to multi-task and adjust quickly to change in a busy financial service centerAbout ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunitiesASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Immediate Start

Customer Support Representative

Russell Tobin Columbus, OH

If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Contract : 6-12 months (possible perm/extension) Pay Range: $19/h - $20/h Model: Hybrid Previous customer support experience Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

⚡ Columbus Customer Support Associates - Hire Today!

Columbus

Ready to take the next step in your Customer Support Associate career? Check out available jobs in Columbus and apply today. Don't miss out on great opportunities near you.

Customer Support Associate (US)

Compass Experience Labs Columbus, OH

Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone. Please note that this position is only open to candidates located in the locations we have operations in, which are limited to: FL, GA, MI, NC, OH, TX, WI. Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs - it sounds like we might be a good match! We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. As part of the Compass Experience Team, you will: Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brand’s products, procedures, and resolutions Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends The ideal Compass Employee is: Compassionate, detail oriented, friendly, open-minded, and eager to help people Able to solve problems quickly and creatively - we often need to think of solutions on the fly Able to learn and adapt to changing software (being tech savvy is a must) Excellent at communication - both written and verbal Able to adhere to a set schedule and be productive independently Ability to utilize multiple systems and resources to find a solution to the caller’s problem - multitasking is key Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks / lunches on time, adhering to expected handle time for calls once ramped) All agents must have a quiet workspace where they will not be interrupted or overheard All candidates who are hired will spend the first few weeks after completing training handling Phone, Emails, SMS, chats and Social Media. Phone support will be a daily requirement and will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). Real time adherence associates monitor statuses and all day associates will be contacted if they are out of adherence. This is a high volume program. Candidates should expect to be on back to back calls throughout their day with limited down time. Availability: Full Time positions available HQ is located in Columbus, Ohio Ability to work East Coast hours. Open availability preferred, may include weekdays, weekends, nights and holidays Must have at least 1-3 years of experience (within the last 2 years) providing customer support across multiple channels, including email, phone, SMS, Chat and Social Media. Collaboration and teamwork are highly valued within our small team within a larger organization The ability to multitask and manage a high volume of emails, calls, and action items is essential to meet service level agreements (SLAs). Self-motivation and independence are crucial for success in this role. Strong oral and written communication skills are necessary to effectively interact with managers, clients, and customers. The ability to thrive in a high-performance environment and prioritize customer service is paramount. Embrace the commitment to customer service and nourish brand loyalty Agents must be proficient in using various computer systems, including our internal systems and the Underwriter’s CMS. 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants Training is 2 - 3 weeks of classroom material Qualifications and Physical Requirements with or without reasonable accommodation: High school diploma or equivalent Inbound Phone Experience is a must - Please ensure that your resume reflects this Call center experience must be within the last 2 years 1+ year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computer/laptop and a headset Experience working remotely is preferred. Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift) Fast.com 25 MBPS Download Required An Ethernet hookup is strongly recommended. A backup location or internet access is necessary in the event of an outage A competitive starting wage of $13 per hour A fully remote work environment All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. A positive and growing work culture that values diversity and inclusivity. If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply. #J-18808-Ljbffr

Customer Support

Kube Events Columbus, OH

Triple Whale is offering a $3,000 referral bonus for this job! By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big! Our team is passionate about delivering the best experience for our customers, and we’re looking for individuals who share that same passion. Job Summary: As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed. Key Responsibilities: Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution. Troubleshoot technical platform issues. Advise our customers on best practices with the Triple Whale platform and its use cases. Assist customers with urgent needs and help usher them to the best solutions across our platform and the business. Act as first line of defense for triaging & debugging platform health issues. Exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry. Qualifications: 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment. Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. Strong technical understanding. Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. Ability to troubleshoot basic technical issues and think creatively to find solutions. A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. Comfortable using various software tools, and able to quickly learn new technologies and systems. Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Hubspot, a huge plus. Our Values: We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity, and empathy, and have deep respect for our customers and each other. Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do. Compensation: Competitive salary, benefits, and equity. Family Focus: Parental leave and flexibility for families. Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage. #J-18808-Ljbffr

Customer Service Support Associate I - FT

Cass Information Systems Columbus, OH

Customer Service Support Associate I - FT Pay Competitive Location: Columbus, Ohio Employment type: Full-Time Job Description Req#: CUSTO001566 The Customer Service Support Associate is responsible for timely and accurate resolution of internal rejects and suspends. PRINCIPAL RESPONSIBILITIES AND DUTIES: Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors. Clearly communicate verbally and in writing, and work in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction. Acquire, investigate, and process operations-related inquiries and communicate the results to the initiator, ensuring all necessary internal documentation has been completed. Recognize errors and document them in a timely and accurate manner. Review and complete all required departmental reports and maintain accurate production time sheets. Work overtime as requested by management. Perform other duties as assigned by management. Training is onsite Monday-Friday from 8:00 am-4:30 pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Well-developed interpersonal skills that will maximize responsiveness and facilitate the development of a solid working relationship with both utility vendors and internal staff. Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously. Proficiency in the Microsoft Office suite. Excellent analytical, attention to detail, and problem-solving skills. High school diploma or equivalent required. 6 months telephone and billing experience in a general business environment. APPLICATION PROCESS: Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information, and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr

Customer Support Representative

Russell Tobin Columbus, OH

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $19.00/hr - $20.00/hr Jr. Associate Recruiter | USA Recruitment If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you. Position : Customer Support Location : Columbus, OH (onsite) Pay Range: $19/h - $20/h Model: Hybrid Responsibilities Ability to contribute in a fast-paced, team-oriented environment Aptitude to multi-task and adjust quickly to change in a busy financial service center Handle incoming phone calls regarding various service inquiries on Client accounts. Respond with a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Provide functional support for Client Cash Management products and services, online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service. Benefits Info Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Seniority level Entry level Employment type Contract Job function Customer Service #J-18808-Ljbffr

Columbus, OH

Posted 3 days ago

10.000 - 60.000

Job Description

Company Description

About Us At Nexmos Design , we are committed to creating innovative, user-centered design solutions that help our clients bring their visions to life. Based in Columbus, OH, we pride ourselves on fostering a collaborative environment that values creativity, teamwork, and excellent customer experiences. Join us and be a part of a growing team passionate about delivering exceptional results. Job Description We are looking for a dedicated Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are addressed efficiently and professionally. The ideal candidate is organized, customer-focused, and has excellent communication skills. Responsibilities

Respond promptly to customer inquiries via phone, email, or in-person. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and escalate issues when necessary. Maintain and update customer records in the system. Collaborate with other departments to ensure customer satisfaction. Assist with administrative tasks related to customer support.

Qualifications

High school diploma or equivalent (Bachelor’s degree is a plus). Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in basic computer applications (e.g., Microsoft Office).

Benefits

Competitive salary ($44,000 - $48,000/year). Opportunities for professional growth and development. Paid time off and holidays. Comprehensive health and wellness programs. A collaborative and supportive team environment. #J-18808-Ljbffr