House Attendant - Housekeeping
Job Description
Essential Duties: The job duties listed below are an overview of the essential duties and measures required to be successful in the position. Please note that the listed examples do not include all tasks, which may be expected within this job position.
Ensure customer satisfaction by cleaning guest rooms, public areas, and pool area according to operational policies and standards. Clean public bathrooms and meeting spaces. Remove accumulated trash and debris from guest rooms and public areas. Perform laundry service: washing, drying, folding of linens, towels, and guest requested laundry service. Aid in putting away weekly linen delivery. Ensure that all corridors and housekeeping storage closets are in impeccable condition. Assist Housekeepers with guest room set up for arrivals and clean up for departures. Replenish and deliver room amenities as needed. Report unusual circumstances to Housekeeping Manager. Report maintenance requests and replacement orders as needed. Turn in articles left in rooms to Front Desk office for 'Lost and Found' processing. Assist in weekly cleaning the kitchen, restaurant, and admin offices. Utilize chemicals according to directions and familiarize self with all material safety data sheets. Act with a sense of urgency and a mindset that guests' needs are priority.
General Requirements: Education: High School Degree or equivalent. Experience: Previous experience in hotel housekeeping department or related cleaning service. Qualifications: Excellent oral and written communication skills. Basic knowledge of electronic communications (time clock, e-mail, etc). Excellent attention to detail. Excellent customer service skills. Ability to work effectively and efficiently under pressure, with composure. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Knowledge of Spanish language is preferred. Must be able to speak and understand the primary language used by the guests who visit the hotel. Maintains regular attendance, is consistently on time and complies with Farmhouse Inn standards. Scheduling flexibility to meet operational needs; weekend & holiday availability is mandatory. Physical Requirements: Pushing/Pulling: Average weight 40lbs - frequently. Lifting/Carrying: Average weight 40lbs - frequently. Climbing: occasional use of foot stools. Standing/Walking: constantly. Kneeling/Bending: frequently. Reaching: constantly. Sitting: infrequently. Able to perform all essential duties with or without accommodation. #J-18808-Ljbffr