Administrative AssistantDispatcher
Job Description
Benefits/Perks
Competitive Compensation Paid Time Off Career Growth Opportunities
Job Summary We are seeking a motivated and outgoing Administrative Assistant/Dispatcher to join our team. In this role, you will provide support to our office employees, communicate back and forth with BPD Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. You will handle incoming service orders, direct drivers, and resolve service issues. Interact with customers including BPD customer service, sales, and operational staff (i.e., Route Managers, Mechanics, etc.). Use BPD software to manage same-day ticket routing as well as prepare all routes for the next day. Shifts vary with the potential for overtime. Responsibilities
Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. Work with sites and the service department to optimize routes based on customer needs. Determine the daily level of driver staffing to provide the best mix of responsiveness and productivity. Assign routes and service tickets to appropriate drivers throughout the day and for the next day; manage and determine route actions and assure route completion. Handle incoming calls and e-mails from customer service and sales department; manage requests for all pick-up or delivery on any container movement within the Market area. Initiate communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues. Ensure same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
Qualifications
High school diploma/GED required. Previous experience as an Administrative Assistant or Dispatcher in a similar position. Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint. Highly organized with excellent time management skills and the ability to prioritize projects. BILINGUAL (ENGLISH/SPANISH) is a must. #J-18808-Ljbffr