Customer Service Associate at LiniumIT

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Customer Experience Associate

Nestig New York, NY

Company Overview Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase. Department Overview As a key member of the CX team, you will report directly to the Director, Customer Experience and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers’ experience at every touchpoint, ensuring they feel heard, understood, and valued. You’ll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions. This full-time position will be based out of our NYC office, with no flexibility for remote full-time. What You'll Do Own the end-to-end process of solving customer issues , providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently; Demonstrate strong communication skills , both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust; Quickly become a product expert in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly; Be a fierce advocate for our customers by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar; Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements; Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey. What You’ll Need 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company; Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday]; Excellent communications skills, both verbal and written; A passion for all things CX — you like helping people and problem solving; you’re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support; Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment; Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact; A willingness to roll up your sleeves and wear multiple hats; Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure; Ability to embody and exercise Nestig's Core Values in all facets of the business; Legal authorization to work in the USA. Why You’ll Love Working Here! Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones; Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&R; 401(k) plan with company match; Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year; Monthly wellness, IT, and commuter stipend; WFW stipend, so you are able to create a comfortable working environment at home; Annual education stipend, because we are always learning; Nestig discount, so you can treat you, your family & loved ones! Paid parental leave of sixteen (16) weeks after six (6) months of employment. Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

High salary

Customer Experience Associate

Fruitful New York, NY

Fruitful is fixing personal finance. We started with a product that gives members a path to financial confidence via 1-on-1 guidance from professionals, access to an industry-leading 5% high yield savings account, along with a tailored investment management platform. This is the first step towards a larger vision to be a paradigm-shifting leader in the personal finance ecosystem. As a next step, we’ll be launching an industry changing money management product. We’re looking for an incredible person to grow our Member Operations team and help push Fruitful forward. Fruitful has the opportunity to be more affordable, accessible, and comprehensive than anyone in the industry, and it starts with a world-class product… Ready to help us build it? Member Operations @ Fruitful Our Member Operations team (known to members as “Fruitful Hospitality”) goes beyond traditional customer service, offering members exceptional care at every step of their journey. As a Member Operations Associate, you’ll play a pivotal role in ensuring a best-in-class membership experience while helping shape processes to support our growing member base. As Member Operations Associate, you will: Provide exceptional support to members, addressing inquiries, resolving issues, and ensuring a best-in-class hospitality experience. Collaborate with our Financial Guides to ensure seamless communication and an outstanding member journey. Assist our Member Operations Lead in implementing scalable processes to support company growth. Identify opportunities for improvement and drive solutions that enhance the member experience. Communication: Communicates clearly and effectively, both in writing and verbally. Service Orientation: Thrives in helping others and takes pride in delivering exceptional service. Attention to Detail: Is detail-oriented and able to handle tasks with care and precision. Problem-Solving: Independent thinker who actively identifies areas for improvement and proactively offers solutions. Dynamic: Adapts quickly to new processes, tools, and challenges, particularly those that come with being an early stage start-up. Self-Management: Highly organized and capable of managing tasks independently. Team Collaboration: Works closely with cross-functional teams to ensure smooth communication, problem resolution, and continuous improvement across the company. Experience working in fintech or financial services (a plus, but not required). Compensation and Benefits Competitive compensation package including salary and equity. Flexible, self-directed time-off. Ability to work from wherever is best for you (remote or in our NYC/DC office). Work-from-home setup stipend. 401(k) program with company match. Comprehensive health benefits package with a substantial employer subsidy. Fruitful is building a team that seeks to represent the diversity of our customer base. We are an equal opportunity employer and strongly encourage applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr

High salary

Blue Apron Customer Experience Associate (Full-Time)

Wonder New York, NY

Chefs worldwide wear blue aprons when learning to cook, and for us, they have become a symbol of lifelong learning. Our highly motivated team of food enthusiasts is driven to tackle complex business challenges with creativity and passion, always eager to learn something new. We take preparation seriously, embrace a spirit of excellence, and go the extra mile in all we do. We’re honored to be a part of our customers’ lives, helping them create memorable experiences at home. Who We’re Looking For: We’re seeking enthusiastic and highly motivated, customer-centric problem solvers who love working with people and are passionate about delivering exceptional service. A typical day includes identifying customer needs, researching issues, and providing prompt, clear solutions—while also reaching out to new customers to establish trust and build a connection. You’ll bring exceptional verbal communication skills, a friendly personality, and the ability to build strong, lasting relationships with our customers. Role Responsibilities: Handle multiple customer inquiries in a fast-paced environment, assisting approximately 100-150 customers per shift. Engage in inbound and outbound calls, focusing on building lasting customer relationships that drive product engagement, loyalty, and retention. Take a solution-oriented approach, anticipating customer needs, proactively gathering feedback, and continuously working to improve the customer experience. Think on your feet to devise creative solutions to problems or escalate issues as needed, always aiming to exceed customer expectations rather than maintaining the status quo. Assist customers with managing their Blue Apron accounts while embodying our ethos of relationship-building through de-escalation, empathy, active listening, and expert problem-solving. Maintain product expertise on our evolving menus and market items to confidently guide customers and ensure they get the most from their Blue Apron experience. Skills Required: Skilled in managing high volumes of inquiries with a solution-oriented mindset, actively collecting feedback to enhance the customer journey. Demonstrated ability to build and nurture customer relationships, focusing on de-escalation, empathy, and continuous improvement to go above and beyond expectations in all channels of communication (phone, email, messaging). Adept at providing proactive customer support that anticipates and adapts to evolving customer needs. Committed to continuous learning, staying informed on product offerings to provide knowledgeable support and foster strong customer connections. Must be proficient in navigating various software and tools, like masquerading, ticketing platforms and helpdesk pages to assist customers. Must be accountable for daily, weekly, and monthly goals. Willing to work irregular shifts and weekends Hourly Rate: $19.00/hr #J-18808-Ljbffr

Retail Customer Experience Associate, Kings Plaza - Full Time

Bloomingdale's Inc. New York, NY

Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Summary. As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer. What you will do Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling. Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.). Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets. Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience. Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media. Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales. Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor. Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines. Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme. Perform store opening and closing procedures, including accessing alarm system and settling the registers. Skills You Will Need Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices. Communication: Comfortable communicating with customers virtually, via phone, and in person. Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events. Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders. Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources. Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Collaboration: Partnership with the total team to drive sales and deliver the customer experience. Who you are Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate. Flexible availability, including days, evenings, weekends and holidays. Ability to effectively communicate and present information to customers, peers, and all levels of management. Resourceful and able to adapt quickly to changing priorities. At least 2 years of selling or customer experience preferred. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision. Lifting and moving items weighing up to 30 lbs. About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy and ideas to the Macy's team – Apply Today! #J-18808-Ljbffr

Customer Experience Associate

Berry Street New York, NY

About the job Berry Street is a business-in-a-box platform enabling registered dietitians to start and scale private practices that accept health insurance. We provide all of the software needed to run a thriving practice + administrative services like insurance contracting, eligibility verification, customer support, claims billing, and even patient acquisition. The Opportunity Berry Street is tackling America's most comprehensive health crisis: food. More than half of Americans are struggling with their relationship with food, are clinically overweight, or suffer from a chronic condition linked to their diet. Nutrition therapy is clinically proven to make a difference, and most commercial health insurance plans cover it at $0 out-of-pocket. Berry Street empowers registered dietitians to launch and grow in-network private practices. We're creating game-changing technology to build America's largest dietitian network and ensure that anyone can access the help they need. Since launching in January 2023, we've grown to over 1,000 providers on our platform and tens of thousands of patients served, across all 50 states. We're a Series A company, and we're looking for future Digital Health leaders to help us build our next chapter. About the Role: We are seeking a Customer Experience Senior Associate to join our dynamic team. Reporting directly to the Head of Customer Experience, you will be instrumental in managing escalated cases, supporting our offshore team, and ensuring operational excellence. The ideal candidate will have strong problem-solving skills, be highly organized, and thrive in a collaborative environment. Responsibilities Serve as the go-to person for resolving escalated cases across channels with efficiency and professionalism. Partner with cross-functional teams to address complex issues and implement long-term solutions. Monitor trends in escalations to identify root causes and drive continuous improvement initiatives. Act as a bridge between offshore and onshore teams, ensuring seamless communication and workflow consistency. Support the development and maintenance of a comprehensive knowledge base to improve efficiency and reduce recurring questions. Provide support to the Head of Customer Experience in planning and decision-making processes. Requirements 3+ years of experience in operations, customer experience, or team lead roles, ideally in healthcare, SaaS, or service-oriented environments. Proven success in handling escalations and resolving complex issues. Experience supporting offshore teams. Tech savviness with the ability to navigate CRM systems like Intercom, etc Strong organizational skills with the ability to prioritize and multitask in a fast-paced setting. Excellent written and verbal communication skills. Ability to work in-person 5 days a week in New York office Benefits The chance to drive impact within the healthcare landscape from day one Comprehensive health insurance plans, including dental and vision Spacious and light-drenched Madison Square Park office Generous PTO 401k with match Citibike membership Unlimited dietitian care Continuous learning opportunities Salary: $65k-75k The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Seasonal Customer Experience Associate

KITH New York, NY

ABOUT THE ROLE Location: Kid'sSoho Store Status: Seasonal Compensation: $17.00 Position Summary: The Kith Customer Experience Associate operates as the customer's concierge throughout their in-store experience. They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ultimate team player. Whether it is greeting customers, being an efficient cashier, or supporting the operations & visuals teams, they are ready to support the business' needs across all departments. Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready to contribute to the customer's experience from beginning to end. RESPONSIBILITIES Primary Responsibilities: Communicate with the Management team for overall responsibilities and directions on projects and tasks. Greet, assist, and provide best-in-class customer service to all Kith customers. Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience. Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions. Provide friendly, professional, and accurate service at the registers. Partner with Management team to execute action plans in the most efficient way possible. Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies. Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store's hours of operations. Assist in completion and accuracy of any/all operational tasks, as business needs. Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store's hours of operations. Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand's visual standards are always met. Properly communicate sell through, to ensure product availability. Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business. Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations. Special Projects/Tasks: Aid during any Visual initiatives, as needed. Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business. REQUIREMENTS Experience: 1+ year(s) experience in a retail sales position. 1+ year(s) in customer service roles, preferred but not required. 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required. Skills/Abilities: Standing and walking for prolonged periods of time. Lifting or moving up to 30 pounds. Bending, twisting, reaching, and climbing ladders/step stools and other physical tasks related to standard retail operations. Efficient time management skills Ability to multi-task and manage multiple projects at once WHO YOU ARE Professional Characteristics: Strong communicator Team-player Self-starter Adaptive and resourceful Personal Characteristics: Personable and welcoming Energetic Consistent positive energy WHO WE ARE Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that's celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it's woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company's chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand's CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW, and many others. Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Customer Experience Associate I

Nestig New York, NY

Company Overview Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children's spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase. Department Overview As a key member of the CX team, you will report directly to the Director, Customer Experience and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers' experience at every touchpoint, ensuring they feel heard, understood, and valued. You'll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions This full-time position will be based out of our NYC office, with no flexibility for remote full-time. What You'll Do Own the end-to-end process of solving customer issues , providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently; Demonstrate strong communication skills , both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust; Quickly become a product expert in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly; Be a fierce advocate for our customers by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar. Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements; Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey. What You'll Need 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday] Excellent communications skills, both verbal and written A passion for all things CX - you like helping people and problem solving; you're comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact A willingness to roll up your sleeves and wear multiple hats Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure Ability to embody and exercise Nestig's Core Values in all facets of the business Legal authorization to work in the USA Why You'll Love Working Here! Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&R 401(k) plan with company match Flexible Work From Wherever (WFW) Policy - up to five (5) weeks of remote work per year Monthly wellness, IT, and commuter stipend WFW stipend, so you are able to create a comfortable working environment at home Annual education stipend, because we are always learning Nestig discount, so you can treat you, your family & loved ones! Paid parental leave of sixteen (16) weeks after six (6) months of employment Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Customer Experience Intern

OneRange New York, NY

Job Description Job Description Customer Experience (CX) Intern Description We are seeking a mission-driven Customer Experience (CX) Intern. As an early member of the team, you will support all account management (B2B) activities as well as interact directly with end-users to ensure we deliver the highest level of customer support. You will be relied upon to answer requests and fulfill orders so that our end-users gain access to the upskilling resources they need to advance their careers. You will also provide sales, business development, and marketing support. As the Customer Experience (CX) Intern, you will join as a partner to our clients and users to provide them with an exceptional experience and to drive adoption of platform with their employees. The CX Intern will report directly to the Lead Account Executive, and have close working relationships with our entire team. This is an un-paid internship. Here is an overview of the main responsibilities: You'll know you're successful if you.... Own & nurture relationships with our end-users through account management, customer support, trouble shooting, and providing exception service Own & continuously improve the customer experience & journey from onboarding to renewal Work with professional development providers to fulfill orders for end-users Participate in the development of repeatable processes & tactics to drive world-class customer satisfaction & user engagement Provide account management support to stakeholders at customer companies Identify customer feedback from quantitative & qualitative feedback to drive product features and enhancements Collaborate with internal teams to improve the customer experience for OneRange clients as well as internal processes Proactively use data and analytics to present regular business reviews and recommendations focused on clear metrics that outline successes and opportunities. Build strong relationships as a trusted advisor and subject matter expert with end-users and customer point of contacts Scale yourself quickly and efficiently to take on greater responsibility as the company grows Requirements We know that you have what it takes to excel in this role if: You have or are pursuing a 4-year degree from an accredited university You are able to work independently as well as collaboratively within a team environment You are willing to do what it takes to get the job done You approach your work with resilience and an agile mindset You are a team player who values and contributes to a diverse & inclusive workplace You feel at home participating in product trainings and onboarding meetings You are a self-starter with a competitive nature and a desire to grow a career in technology You have strong written and verbal communication skills You are extremely personable and coachable, with strong organizational and time management skills You have a track record of high performance in everything you do You have an unconditional belief in the mission and live and work to “empower others” You have an aptitude for technology You have an eye for process improvement You thrive in an unstructured start-up environment You’re a self-starter with an entrepreneurial mindset You love working with data You have a positive, professional, and intentional attitude in everything you do, while being yourself and doing your best work You love to be challenged You have no fear of failing About our team… We are “all-in” to accomplish the mission together while empowering teammates to be “all-out” when they are with family and/or on vacation We have a passion for building something that inspires others We set the example for high-performing teams We are transparent and over-communicate because we know others count on us We always “work the problem” and bring solutions to the table We believe leadership is a characteristic – we are all leaders We are professional and presentable, always having an “attitude of gratitude” We are never afraid to fail, we only fear standing still We hold each other accountable, in work and in life We don’t put off until tomorrow what we can do today Benefits Our office is currently in SoHo West in downtown Manhattan, within the Columbia Startup Lab but we work as a remote/hybrid team Unlimited and flexible vacation and personal time off Coworking membership at Studio (NYC-based co-working space) Powered by JazzHR Vypbl1ChB3

Senior Manager, Software Engineering (Customer Experience)

Metropolis New York, NY

Job Description Job Description The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. The Role We are looking for a Senior Manager to lead one of our Customer Experience application development teams through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, contributing to a vision and strategy that enables us to build top notch customer experiences. The ideal candidate will have a product-oriented mindset with a passion for technology and customer satisfaction. This individual will not only inspire and motivate their team but also shape strong engineering culture across distributed locations. This leader will play a critical role in the company's success by ensuring that software development efforts are aligned with customer needs and contribute to the company's overall growth and profitability. In this role, you will work closely with leads across Product Management, Software Engineering, Data Science and User Research to identify and build products that impact the everyday experience of millions of people. This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally. Responsibilities In close partnership with Product Management, execute on muti-year vision and strategy for developing customer facing Product offerings at Metropolis. Establish the processes needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions. Be a great coach to bring the best out of your engineering team. Be a key driver of hiring top talent and setting the culture with Metropolis Engineering. Foster collaborative environment where best product and technical ideas are nurtured and come to life. Manage the delivery of high-impact workflow, dashboard and data visualization applications. Contribute to improving customer-oriented mindset competency across Metropolis. Minimum Qualifications 5+ years of Management experience and 10+ years software development experience building customer centric applications and products. Experience scaling and supporting 10+ person teams and building strong bench of senior individual contributors. Experience in successfully executing/landing initiatives with strategic business impact. Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings. Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications. Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences. Preferred local to New York City, Seattle or Los Angeles area. Preferred Qualifications Previous experience working inside innovative, high-growth environments. Comfort operating in an environment with high levels of ambiguity. Experience with influencing open-source community or industry groups. Experience with leveraging AI technology to streamline engineering activities. When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $230,000.00 to $260,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AR1 #LI-Hybrid Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Senior Product Designer, Customer Experience

Spring Health New York, NY

Job Description Job Description Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Product Designer to join the Customer Experience team , who will build new experiences to help customers drive broader adoption with members and understand and support member needs. You will help our customers improve the overall health, well-being and satisfaction of their employees, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent. The candidate will directly impact revenue and customer satisfaction. You will join a cross-functional product team, focused on and measured by outcomes, and empowered to drive KPIs and business results. We have a broad range of design skills on the team and we pride ourselves on a strong culture of experimentation, creativity, and accountability. The challenges on this team should get you excited about uncovering opportunities to address customer needs while ensuring Spring Health as a business continues to be healthy and growing. What you'll be doing Partner closely with product, engineering, data science, and customer support to identify and ship meaningful and measurable impacts on Spring's customer experience in alignment with Spring's product strategy. Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products. Leverage data as a tool to help customers better understand and support their employees' needs. Design solutions to test hypotheses and gain signals for further improvements. Help everyone across the organization understand design decisions and progress through high quality documentation and guidance. Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health. What success looks like in this role Maintain or increase customer satisfaction Maintain or increase the customer experience's system usability scale (SUS) Maintain or increase customer retention What we expect from you You've worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design. Impact Driven Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users. Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them. Collaboration & Communication Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success. Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance. Team-player mindset: what's good for the team is good for individuals. Ship Iteratively Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables. Ability to give engineers guidelines so that they can move forward without fully completed designs. Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly. Expertise in Data Visualization Proven experience designing intuitive and actionable data visualizations that tell a clear, relevant story to users, without overwhelming them. Experience in designing solutions that prioritize the customer's needs, ensuring relevant data is surfaced, easily discoverable and presented to users at the right time. Deliver high quality designs Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems. Excellence in: information architecture and interaction design. Expertise with Figma and prototyping. Multiple examples of your ability to design best in class user interfaces. Love for design: you're not satisfied with the status quo and always think of ways to improve. Above all, you are empathetic, genuine, adaptive, resilient and curious . You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Nice to have Excitement about mental health Has worked for a B2B2C company model Front-end development skills The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy -policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Columbus, OH

Posted 3 days ago

10.000 - 60.000

Job Description

Our client, a premier financial services firm, is searching for a Customer Services Associate to join their growing team in Columbus, OH. JOB SUMMARY Responsible for incoming and outgoing communications regarding BayMark Health Services and promoting the appropriate treatment and locations. Serves as the initial point of contact for prospective patients, families, and referral sources to gain information about our treatment programs. Gathers and exchanges information, records data using online forms and databases, and schedules services. Care Advocates are warm, compassionate, and engaging individuals with excellent listening and communication skills. They appreciate the difficulties people with substance use disorders (SUD) have in deciding to stop using drugs and seek treatment for their addiction. Care Advocates are responsible for educating prospective patients, their family and support person(s) about treatment options and the importance of making this life-saving decision. They are also entrusted with the responsibility of motivating patients to choose treatment utilizing consultative sales techniques including listening, trust-building, and needs assessment, to guide them to schedule an appointment. Knowledge and Responsibilities

Answer calls from prospective patients, family members, and support persons to identify and schedule the best treatment option for that patient. Listen carefully to understand the individual's life situation and drug use history. Use a broad range of consultative sales techniques to build rapport and trust with the caller. Effectively and articulately communicate the benefits of treatment and highlight potential outcomes specific to the individual. Educate the patient/family/support person on the grave and life-threatening disease of addiction. Accurately collect, document, and assess information from callers and explain treatment options and services specific to their need. Possess interpersonal skills, a professional attitude, and an appreciation for the challenges faced by individuals suffering from OUD. Able to recognize signs of suicidality and immediately implement Contact Center protocols. Act as a Subject Matter Expert (SME) on all services offered. Serve as a patient advocate, representing the patients' needs and concerns. Work collaboratively with other departments to ensure a positive patient experience. Confirm receipt of patient information, promptly connect patients to treatment centers as appropriate, and provide information to process appointments. Assure timely responses to inquiries regarding services, screening forms, assessments, referral services, and associated data collection. Facilitate access to the appropriate treatment center; follow up with patients to confirm appointments, provide additional information regarding services, and address unresolved inquiries. Ability to empathize, acknowledge, and convey compassion in all call interactions. Maintain appropriate professional boundaries with callers at all times.

Requirements Qualifications

Passionate about fighting the opioid epidemic and excited to have the opportunity to play a direct role in getting patients into treatment. Minimum of two years' work experience in sales, preferably in a service-related industry, is required. Preference is given to candidates with previous experience in a Substance Use or Mental Health treatment setting. Required Education: Minimum Associate's degree from an accredited college. Experience with Salesforce is a plus. Attention to detail. Ability to multi-task to speak with callers, type responses, operate software systems, and toggle between multiple windows while providing appropriate responses. Must be proficient in Microsoft Office including Word and Excel. Communication skills - able to communicate in a clear, articulate, and professional manner. Interpersonal and Customer Relations skills - able to maintain a warm and professional manner with callers. Seeks to WOW the caller with a positive customer service experience and to provide the caller with the help they need. Planning/Organizational skills - able to prioritize work activities, use time efficiently, and work through projects in a self-motivated manner. Adaptability - able to adapt to rapid changes in the work environment, manage competing demands, and deal with frequent change, enhancements, or unexpected events. Problem-solving skills - able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions. Time Management skills - able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner. #J-18808-Ljbffr