Sales & Service Manager - One Loudoun
Job Description
Overview The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This role is focused on sales, guest experience, and elevating talent to meet Alo’s values. The north star is ensuring that guest experience in the store is exceptional. Duties require movement in and around the store, including the sales floor and back of house. When not assisting guests, this position takes initiative to perform other tasks to keep the store clean, safe, inviting and operating efficiently. Sales & Service Responsibilities Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps Oversee the Sales & Service team to deliver an exceptional guest experience on the floor by assessing guest connection and product education, and coaching team members to address gaps Continue to build the client relationship daily with our customers Ensure effective sales floor coverage through workforce planning and leading selling initiatives Partner with the General Manager to build the Sales & Service strategy for the store and implement it with the Sales & Service team Business Leadership Responsibilities Represent the business in meetings and on conference calls, in partnership with the General Manager Monitor and partner with General Manager to manage budget, reporting and business data, including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g. quarterly business review and sales planning) Plan future workflow and business needs to protect optimal performance People Leadership Responsibilities Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate who we are, what we do and why we do it Lead a team through accountability, continuous coaching, talent development, and effective communication across Operations and Visual teams Establish internal and external pipelines through succession planning and recruitment strategy Create effective schedules aligned with the business strategy in partnership with the General Manager/Store Manager Business Partner Responsibilities Oversee the execution of deliverables on the Alo Sales and Service Model, protecting operational efficiency Collaborate to implement the General/Store Manager’s vision and work cross-functionally with partners to support organizational goals Demonstrate the ability to navigate the organization with a balance of business needs and brand culture Sales & Service Leadership Qualifications 3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Strong interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and accountability Requires constant movement in and around all areas of the store Aligns with and embodies Alo’s guiding principles Ability to lift, push, carry or move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Schedule Full-time availability to open, close and work weekend shifts. All employees are expected to be able to work during the company’s Blackout period (Thanksgiving week through the first week of January). Equal Opportunity Employer , ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status protected by applicable federal, state, or local law. Benefits Generous employee discount for Bella+Canvas and Alo Yoga, and free membership to Alo Moves Competitive medical, dental and vision plan options, plus mental health support and new parent assistance 401K with company matching (Full-Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries #J-18808-Ljbffr