Senior Analyst, Customer Care Operations at Abercrombie and Fitch Co.

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Registered Nurse (Acute Care)

UVA Health Columbus, OH

RELOCATE TO VIRGINIA OPPORTUNITYJoin our esteemed team of healthcare professionals committed to advancing healthcare through cutting-edge research, comprehensive training, and compassionate care.UVA H

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US - Patient Care Advocate - Remote but restricted location

VXI Global Solutions LLC Columbus, OH

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. J ob Tit le : Patient Care Advocate Job Location:...

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Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and provide care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.). Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License. Insurtech, Animal Health, SaaS or Start-Up experience. Multilingual ability (writing and conversing), Spanish and English fluency preferred. Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Licensed Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most, we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. This position requires you to actively hold a PROPERTY & CASUALTY PRODUCERS LICENSE. Please consider another role if you do not meet this requirement. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media, and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position with a minimum requirement of 2 days a week in the Columbus, OH office. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Bonus Points: Prior experience with Customer Service in the Pet Insurance industry - a major plus Prior experience in the pet healthcare industry Proficiency in MS Excel and G-Suite tools Other languages at a fluent level (writing and conversing); Spanish preferred Benefits and Perks: Comprehensive contributions to medical, dental, and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings, and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr

Patient Care Advocate

Serenity Healthcare Columbus, OH

PCA (Patient Care Advocate) Serenity Healthcare is seeking a Patient Care Advocate to add to our team of clinical support staff that will help guide our patients in taking back their lives. As a Patient Care Advocate, you are the catalyst for helping patients qualify for interventional treatments and helping them understand the benefits of Serenity’s treatment options. An ideal candidate will have experience with direct customer service and thrive in a positive, results-driven atmosphere. Trigger Warning :Working with suicidal patients, listening to trauma from PTSD patients, and having the responsibility to support these patients may be triggering for some people. Benefits Shortened work week (13-hours shifts) PTO and paid Holidays Medical, Dental, & Vision Insurance (We take care of 90% of your cost!) Career Advancement Opportunity to make a difference What You’ll Do Act as a liaison between patients and their providers. Deliver a stellar face-to-face patient experience at our clinics. Assist patients in understanding their treatment options. Consult with members to gather pertinent information regarding current symptoms, mental health status, and medication history. What We are Looking For High School Diploma or GED At least 2+ years of full-time work experience in a service-oriented role. Strong interpersonal and communication skills Excellent problem-solving and critical thinking abilities. About We have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. Serenity’s approach to treating patients is to offer alternative options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting. We believe people should live their best lives, and mental health is a substantial segment of total well-being. Learn More About Us About Serenity Healthcare Serenity’s Provided Services Meet our Patients *This position is contingent on successfully completing a criminal background check upon hire. In accordance with Colorado's EqualPay for Equal Work Act this position pays $22/hour. #J-18808-Ljbffr

Customer Care

Global Channel Management, Inc. Columbus, OH

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs while requiring the best talent for the job. Qualifications EXPERIENCE WITH: PRINTING SALES INVENTORY PRODUCTION OFFICE EQUIPMENT Minimum: High School Diploma or Equivalent Preferred: Associates Degree #J-18808-Ljbffr

Coordinator, Customer Care Specialized Care

Abercrombie Columbus, OH

Coordinator, Customer Care Specialized Care Full-time Job Description Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations. The Coordinator, Customer Care Specialized Care will serve as a second-level contact for post-sale issues, escalations, and customer inquiries, ensuring the highest level of support and customer satisfaction. This role involves collaborating with internal departments, managing technology-related tasks, and maintaining thorough documentation. Additionally, the Coordinator will respond to public reviews, social media comments, and Better Business Bureau complaints to provide our customers excellent support across all platforms. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Serve as a second-level contact for post-sale issues or inquiries, leveraging excellent written communication and de-escalation skills; including but not limited to payment issues, loyalty account questions, agent decisioning rejections, and fraud investigations. Research and identify root causes of executive escalations, promptly reach out to customers for recovery, handle the resolution to the end, and provide an executive level recap. Respond to customer ratings and reviews publicly on the website and privately via outbound email. Handle inbound email contacts and flex to support chat and voice inquiries as needed. Represent the brand and engage with customers on social media. Reach out to customers who provide negative responses to customer satisfaction surveys to diagnose/address service opportunities and recover the customer. Partner with Store's District Managers to resolve escalated store issues promptly. Respond to questions from internal associates regarding discount code usage, order issues, etc. Partner with other departments (Legal, Marketing, Transportation, PR, etc.) to resolve customer issues and inquiries. Respond to Better Business Bureau complaints publicly and resolve them timely to maintain an A+ rating. Process and respond to customer mail returns and letters. Assist with testing new technology and compiling improvement opportunities from the associate perspective. Manage user activation/deactivation, password resets, and user audits for Contact Center associates. Maintain thorough knowledge of systems for accurate information dissemination to customers. Conduct research and analysis of account history to assess risk and detect fraud, partnering with supervisors to share findings and identify fraud trends and root causes. Ensure proper security procedures are followed in all customer interactions. Learn and retain a thorough working knowledge of all existing and new products and services. Achieve assigned Key Performance Indicators (e.g., CSAT, Quality, UPH). Attend team meetings and additional training sessions as scheduled. What Do You Need To Bring? High school diploma or equivalent required. Friendly, upbeat personality with a passion for excellent customer service. Aptitude for navigating various software applications. Ability to analyze situations, make quick decisions, and facilitate proper resolution. Flexibility to adapt to changing business needs and processes. Ability to defuse situations, identify root causes, and solve problems. Ability to interact effectively with employees at all levels and work with diverse backgrounds. Willingness to learn new information daily. Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 401(K) savings plan with company match. Flexible spending accounts. Medical, dental, and vision insurance. Life and disability insurance. Associate assistance program. Paid parental and adoption leave. Access to fertility and adoption benefits through Carrot. Access to mental health and wellness app, Headspace. Paid Caregiver Leave. Paid time off & one paid volunteer day per year, allowing you to give back to your community. Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year). Seven associate wellness half days per year. Onsite fitness center. Merchandise discount on all of our brands. Opportunities for career advancement, we believe in promoting from within. Access to multiple Associate Resource Groups. Global team of people who will celebrate you for being YOU! ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr

Dynamic Environment

Customer Care Specialist- EST

Amplity Health Columbus, OH

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client’s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat. Customer Care Specialist Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints. Remote position Essential duties and responsibilities include but are not limited to the following: Provides customer service support in handling all patient inquiries through phone, eMail, direct mail and other channels Maintain excellent quality standards, adhere to approved materials and guidelines Accurately collect information required by individual programs and correctly capture in specific program databases Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs) Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs Adhere to all company policies and Standard Operating and Working Procedures Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution Requirements for the position: BA/BS degree or relevant work experience Customer service-related experience Expert level typist Employees can expect to be paid a salary of approximately $38K- $40K. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities. #J-18808-Ljbffr

Columbus, OH

Posted 3 days ago

100.000 - 125.000

Job Description

Company Description Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations. As a Customer Care Operations Sr. Analyst , you will lead and inspire a dedicated WFM team, driving excellence in managing the Customer Care budget to achieve cost efficiency while delivering an exceptional customer experience. You will champion the development of precise forecasts and innovative real-time strategies, while fostering collaboration with cross-functional partners to leverage new technologies and optimize staffing for maximum impact. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing?

Lead, mentor, and develop a team of direct reports within the WFM arena, focusing on real-time analysis and forecasting/planning. Manage overall Customer Care budget and financial plan, emphasizing cost reduction while maintaining or exceeding customer satisfaction goals. Support the creation and maintenance of accurate short-term and long-term forecasts for primarily outsourced contact center volumes utilizing historical data, trends, upcoming promotions, and other business drivers. Continually seek and evaluate new tools, technologies, data points, and processes to improve forecasting accuracy and stay in line with industry best practices. Execute real-time adherence strategies to optimize queues and channels at all times. Own tracking and analysis processes for forecasting headcount, site capacity, and performance of key results across all partners and geographies. Continually monitor and analyze productivity performance and recommend strategies to enhance contact center performance and lower cost per contact as a result. Regularly evaluate and assess hours of operations, concurrency structures, and site channel mix options to ensure we are operating as efficiently as possible, while maintaining a positive customer and associate experience. Team up with cross-functional partners to effectively adjust the budget and staffing plans for any AI or technology updates. Lead recurring business reviews with Finance partners and other leaders across the business. Participate in the “on call” process to ensure that appropriate staffing strategies are quickly actioned in response to any service disruptions or outages. Conduct ad hoc analysis and monitoring as needed.

What Do You Need To Bring?

2-3 years’ experience leading a team of direct reports. 3+ years’ experience within a workforce management team (inclusive of real-time analysis, forecasting, scheduling, and reporting) – preferably within a BPO or supporting a BPO. Experience managing budgets, financial plans, and implementing cost-savings strategies. Deep analytical thinking and problem-solving capabilities. High level of attention to detail. Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed. Must perform well in high-pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision.

Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr