Archer - VP, Customer Success
Job Description
Archer - VP, Customer Success Archer is a leading provider of integrated risk management (IRM) solutions that enable customers to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping customers manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer customer base represents one of the largest pure risk management communities globally, with more than 1,200 customers including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com. Principal Accountabilities Align with product and functional business units representing the voice of customer/partner and the voice of the business. Challenge existing processes based on industry best practices; enhance these for the benefit of all. Advocate for customer experience within the company or line of business. Align the business to form an outside perspective, where the customer plays the central role. Engage with all people who either directly or indirectly impact customers. Act as a subject matter expert around latest trends as well as proven practices related to customer experience and facilitates change in the hearts and minds of leaders and employees to implement related initiatives. Design and implement customer engagement programs and a variety of support tools and channels. Principal Responsibilities Helps determine and drive Archer’s Customer Experience and Advocacy strategy worldwide using fact based analysis. Identifies and evaluates segment and region specific strategies, using qualitative and quantitative research. Researches market and competitive trends. Designs CXO engagements that accelerate relationships and build loyalty. Follows emerging technologies and business models, and anticipates and evaluates the effect of these on Archer’s business and our Customer's needs. Supports senior executive communications for internal and external audiences, collaborating across the business for streamlined messaging. Manages and maintains relationships with internal business partners to align priorities and maximize outcomes for our customers. Advocates and amplifies the end to end set of CCO priorities. Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity. If you need a reasonable accommodation during the application process, please contact [email protected]. All employees must be legally authorized to work in the US. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date. Company information Archer empowers organizations to manage multiple dimensions of risk on one platform with on-premises and SaaS offerings, and quickly implement industry-standard processes and best practices for advanced risk management maturity, informed decision-making and enhanced business performance. Archer has been recognized as a global leader for IT risk management, IT vendor risk management tools and business continuity management program solutions. #J-18808-Ljbffr