TikTok Shop - Governance Operational Risk Analyst
Job Description
TikTok Shop - Governance Operational Risk Analyst About Us: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy, a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. About the Team: E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for our users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. We are looking for a SEA Governance Operational Risk Analyst to support root cause analysis and problem resolution management for the SEA region. Responsibilities:
Monitor performance of key metrics and conduct analysis when necessary. Review potential gaps and areas for improvement from policy development to enforcement execution. Drive collaboration and streamline processes with cross-functional teams across SEA markets to improve overall efficiency. Manage various programs to reduce overall risk to the platform and follow through on action items with respective stakeholders. Propose improvements to existing controls and new mechanisms to deal with emerging risks. Organise and coordinate meetings to review, investigate, and resolve risks within the product (assortment) and content policies.
Qualifications:
Minimum Qualifications:
Bachelor's degree or above. 2+ years of work experience in Global E-Commerce governance operations, policy operations, or moderation operations. Familiarity with SEA E-commerce compliance requirements and internet governance management, with a level of business sensitivity and risk awareness.
Preferred Qualifications:
Excellent coordination and communication skills. Experience in project/program management and working with cross-functional teams. Curiosity to develop knowledge of additional product categories as needed. Proficiency in implementing processes to comply with regulatory requirements. At least a Green belt in Lean Six Sigma is a plus. Ability to monitor and measure results with analytical thinking and a program management mindset. Ability to demonstrate sound judgment in ambiguous situations. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform #J-18808-Ljbffr