Assistant Store Manager CosmoProf Beauty 6742

Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

• 30% Brand: Provides supervision and supports the direction and planning of associates’ daily goals and activities to deliver an exceptional client experience, maximize sales and KPIs, and drive customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and Omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains, and develops teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Identifies strengths and opportunities for each associate and effectively addresses them through coaching or counseling. Holds the team accountable to company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant company information. Builds strong working relationships with Store Manager peers and maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion, and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis, and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manage inventory through ordering and shipment processing, manage payroll hours to the needs of the business and schedule appropriately, and ensure all store opening and closing procedures are performed correctly. Timely and accurate follow‑through with company directives, assignments, and projects.
• 10% Safety/Loss Prevention: Ensures the store environment is safe for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring all inventory and cash control procedures are followed in the store in relation to shrink, damages, banking, etc. Analyzes and utilizes all available reporting tools and technology. Ensures compliance with all HAZMAT training and execution.

Knowledge, Skills/Abilities And Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder: Builds competent, diverse teams by hiring, developing, motivating, and coaching talent and prepares for future success
• Effective Communicator: Expresses information candidly and straightforwardly, creating an engaging and inviting environment
• Team Builder: Develops strong partnerships and engages with all associates, at all levels, and across different functions or segments within the company; understands the importance of inclusion
• Customer Focused Partner: Understands and works to meet the needs of external and internal customers
• Results Driver: Effective at driving and delivering plans, holds self and team accountable to high standards and demonstrates determination to succeed
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker: Executes and adapts plans, follows through on commitments, keeps up with the pace of the business, and is not afraid to innovate
• Problem Solver Decision Maker: Analyzes information and objectively evaluates alternatives to make sound decisions

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. It may require specific, but common, physical characteristics and abilities such as above‑average agility and dexterity. May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, retail store, residences or commercial vehicles. This includes use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.