Vice President of Sales & Customer Care at Confidential

Dynamic Environment

Onsite Care Advocate (Bronx, NY - Spanish Speaking)

Tbwa Chiat/Day New York, NY

Onsite Care Advocate (Bronx, NY - Spanish Speaking) Bronx, NY Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing...

Work Life Balance

Onsite Care Advocate (Bronx, NY - Spanish Speaking)

Tbwa Chiat/Day Inc New York, NY

Onsite Care Advocate (Bronx, NY - Spanish Speaking) Bronx, NY Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. The Team Member Care Advocate offers a convenient and timely resource for the employees of a large nationwide retailer to receive immediate connections to community and company resources. This role can further serve as a partner to help address social determinants of health concerns and other related wellbeing challenges presented by this company's employees. This role will be a hybrid role at 3 customer locations around Bronx, NY. What you’ll be doing: This role will sit onsite at 3 of the customer’s locations around Bronx, NY. The role is Monday-Friday with the hours of 8am-4:30pm EST; either Tuesday or Friday will be the Remote day for this role. Identify and make referrals for work-life, financial & legal, and basic needs support. Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed. Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals. Offer consultation related to navigating mental health resources (local and national) and available workplace benefits. Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. Spring Health benefit promotion: relationship building with customer POCs, tabling events, benefit overviews, rounding, wellness events, etc. Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral). Represent Spring Health and help to support/reinforce program parameters and goals. Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. Submit reporting documentation of all client and organizational activities on a routine and timely basis. Attend customer meetings as requested/appropriate. Embed in the customer culture and proactively build strong working relationships with key customer stakeholders. Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals. Demonstrate cultural humility and promotion of diversity, equity and inclusion. What we expect from you: A Bachelor's degree in a similar field is required. Bilingual in Spanish and English required. Experience working with diverse populations and backgrounds within the social work industry. Experience helping organizations manage evolving workforce environments and norms is a plus. Experience connecting individuals to resources quickly in times of crisis is a plus. Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus. Experience assisting individuals through burnout, managing work-life balance is a plus. Ability to balance the needs of multiple stakeholders. Flexibility and creativity when approaching workplace challenges. Depth of knowledge of community resources. Knowledge or experience in working with retail employees is a plus. Excellent listening, written and verbal communication skills. Acknowledge and embrace diversity and inclusion. Motivated to go above and beyond for members to provide a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks. Stable transportation and ability to work from multiple onsite locations. Located within a 10 mile radius of job location listed. The target salary range for this position is $63,000 - $80,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Apply for this job * indicates a required field #J-18808-Ljbffr

Work Life Balance

Customer Service Delivery Advocate

Carvana New York, NY

Job Description Job Description We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $22.00 p/h Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English. Company Description WE'RE DISRUPTING THE AUTO INDUSTRY Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing. Company Description WE'RE DISRUPTING THE AUTO INDUSTRY\r\n\r\nCarvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. \r\n\r\nOur goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana-certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.

Customer Care Representative

Heal It Medical Supply Inc New York, NY

Job Description Job Description As a Customer Care Representative , you will interact directly with patients, assisting them with their medical equipment needs, processing orders, verifying insurance, and providing general administrative support. You will play an essential role in ensuring patients receive the right equipment on time while maintaining excellent customer service and a high level of professionalism. Wage: Competitive and negotiable, based on experience Key Responsibilities: Patient Interaction & Front Desk Support: Greet and assist patients in a friendly, professional manner, both in person and over the phone. Address patient inquiries regarding product availability, insurance coverage, and order status. Patient Registration & Information Collection: Collect and verify required patient information, including insurance details, medical history, and prescription information to ensure compliance with all Medicare/Medicaid requirements. Medicare/Medicaid Verification & Authorization: Verify patient insurance coverage and eligibility through Medicare/Medicaid portals. Assist with obtaining prior authorizations as needed to ensure patient coverage for durable medical equipment. Order Processing & Coordination: Assist patients in selecting appropriate medical equipment, process orders, and coordinate delivery schedules. Ensure all required paperwork is completed accurately and promptly. Insurance & Billing Support: Work closely with the billing department to ensure accurate submission of claims, following up on any rejected or unpaid claims. Ensure all billing information aligns with Medicare/Medicaid regulations. Patient Education: Provide clear instructions to patients on the proper use and care of their medical equipment. Address any concerns regarding warranties, returns, or troubleshooting of equipment. Problem Resolution: Proactively address any patient concerns or issues regarding products, billing, insurance, or service delivery, and escalate matters to the appropriate department if necessary. Documentation & Record Keeping: Maintain accurate, up-to-date patient records, ensuring all information is in compliance with HIPAA and other regulatory requirements. Document all interactions and updates in the patient management system. Collaboration with Internal Teams: Collaborate with sales, billing, and delivery teams to ensure smooth communication and fulfillment of patient needs. Qualifications: Experience: Experience working with Medicare/Medicaid policies, billing procedures, and insurance verification is strongly preferred. Education: High School diploma or equivalent; Associate's or Bachelor’s degree in healthcare administration or a related field is a plus. Knowledge & Skills: Knowledge of Medicare/Medicaid billing and coverage policies, specifically related to Durable Medical Equipment (DME). Familiarity with DME products, healthcare regulations, and compliance standards. Ability to manage patient inquiries efficiently and with a high level of empathy and professionalism. Proficient in using office software (Microsoft Office Suite) and Electronic Health Records (EHR) systems. Strong verbal and written communication skills, with the ability to clearly explain complex healthcare processes to patients. Customer Service Focus: A patient-centered approach with a strong ability to handle sensitive situations with compassion and professionalism. Excellent organizational and multitasking skills with a keen eye for detail. Problem-Solving Abilities: Capable of resolving patient issues and concerns quickly and effectively while maintaining a positive experience.

Customer Care Specialist

New York Shuk New York, NY

Job Description Job Description COMPANY DESCRIPTION New York Shuk is a Brooklyn-based maker of handcrafted Middle Eastern pantry staples. Our products are an important part of our personal story - they represent our mission to keep our culinary heritage alive, while also giving home cooks the tools and inspiration to cook more deliciously for their family and friends. New York Shuk has been featured in the New York Times, Wall Street Journal, Bon Appetit, Food & Wine and more. For more information, please visit nyshuk.com and @nyshuk on Instagram. JOB DESCRIPTION New York Shuk is seeking a Full-Time Sales Customer Care Specialist. This role provides the opportunity to play an instrumental role in the daily operations a fast-growing company. Responsibilities: Manage Customer Service correspondence for website & wholesale customers. We believe in old fashioned hospitality and aim to transform potential customer issues into incredible experiences. Manage orders from beginning to end (ex. entering in the system, monitoring through delivery, troubleshooting). Provide Office Support, including invoicing, maintaining regular reports, managing office sample inventory, etc. Contribute to and lead special projects on an ad hoc basis Skills and Experience Required: 1+ years of professional experience Proficiency in G Suite and Microsoft Office, particularly Excel and Google Sheets. Knowledge of Quickbooks and/or Squarespace is a plus Strong communication (written and verbal) skills and ability to collaborate with internal and external parties. Has exceptional project management skills, ability to meet deadlines, excellent follow-up skills; is self-directed, independent, detail-oriented, excellent follow-up skills. The Ideal Candidate: We are looking for someone who is as passionate about our mission as we are. If you have a can-do attitude, hustle mentality and LOVE food (you read about it, talk about it, cook when you can, and strive to always learn more.) then we want you on our team. This is a full-time role, with huge room for growth and will operate from our office in Brooklyn, NY (not a remote position). To apply, please submit your resume to [email protected] with the subject line: Full-Time Customer Care Specialist and let us know why you think you are the right person for this position.

CSR / Customer care / Information Clerk

Cogent Infotech Corporation New York, NY

Job Description Job Description Job title: Information Clerk Location: Long Island City NY 11101 Duration: 6+ months Onsite Role Shift timings: 6 AM To 12 AM (Multiple shifts) Able to work On Weekends and Holiday Job Summary/ Essential Job Functions: Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service request for unresolved matters that need fur. Duties: Handles Heavy Incoming Call Volume Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law Why Choose Cogent? Cogent Infotech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today’s businesses. As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established. We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal C State agencies, delivering cutting-edge technology solutions that drive success. Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law Company Description At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions. Company Description At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.

Customer Experience Advocate

Pontera New York, NY

Job Description Job Description Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Experience Advocate to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor's degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Customer Success Advocate

Bask Health New York, NY

Job Description Job Description Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements Requirements **What makes you a great fit for this role: ** 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Customer Care Associate

Brigit New York, NY

Job Description Job Description Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team! Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others: Built In’s 2023 - 2025 Best Startups to Work For In New York City Built In's 2025 Best Places to Work For In New York City Built In’s 2024 & 2025 Best Startups to Work For In the U.S. Fast Company’s Most Innovative Companies of 2022 Forbes Fintech 50 2022 Business Insider’s Most Promising Consumer Startups 2022 Role overview As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values. What you’ll be doing Respond to emails and live chats (goal is 200/tickets a day, depending on volume) Learn and be an expert in all the issues/situations our users need assistance with Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve Feel comfortable in escalating tickets as required and follow through to resolution Acknowledge all feedback given from management regarding QA, attitude, or performance reviews Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management What you have At least a Highschool Degree or equivalent 2+ years of experience in customer support Passion about helping people and providing incredible customer care Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner Empathy and problem solving skills Efficient and clear communication skills to resolve difficult customer issues Strong ability to spot trends or problems and creatively find solutions Professional response to negative feedback or user interactions Location & Schedule This is a hybrid role, based out of our NYC office. Required to be in office twice a week with at least one weekend day at home. Please note, one weekend day is required. This person will work Tuesday-Saturday schedule. This role is eligible for overtime hours. Our Benefits & Team Medical, dental, and vision insurance Flexible PTO Policy 401k plan Paid Parental Leave Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support Monthly reimbursements to use against wifi and cell phone bills Annual reimbursement for Learning & Development Help hard working Americans build a brighter financial future High-growth company at an early stage A dynamic, flexible and collaborative start-up work environment with a highly talented team The anticipated annual base salary for this position is $45,000 - $48,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected].

Coordinator, Customer Care

Clarins USA, Inc. New York, NY

Job Description Job Description Ready to bring passion into your career? A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet”. Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Do you want to help write the next chapter of our story? We are looking for Coordinator, Customer Care. This position will be remote or based in NYC. The role: You will maintain exceptional customer satisfaction and employee happiness by keeping the department running smoothly so we hit our KPIs, and serve as the scheduling and data compilation master of our Regional team. You will report to the Regional Director of Customer Care. What you’ll do: In an environment characterized by numerous customer touchpoints, collaborate with us to seamlessly schedule and organize our team, integrate our brand DNA across all training and workshops, and ensure a consistent expression that upholds our elevated standards of luxury, customer proximity and brand awareness at every touchpoint. Manage the schedules of Customer Care Advisors and Beauty Coaches to ensure flawless coverage across all markets and channels, and consistent achievements of service level targets. Lead the coordination of impactful training sessions, workshops, and off-site events. Equip new hires and seasoned staff with the tools to excel while ensuring seamless execution and maximum effectiveness in all logistics. Help us innovate and stay up to date by testing new technical solutions and updating our knowledge bases and standard operating procedures. Liaise with the eCommerce, CRM, retail, & warehouse teams to coordinate the socialization of new programs, promotions, and operations to the entire Customer Care team. Dive into customer care metrics, compiling and analyzing data to generate insightful reports that empower management to make informed decisions. Additional responsibilities may be added based on business needs. You are: Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset. Eager to grow in a company genuinely committed to responsible beauty. Detail-oriented and a problem solver. Language: Fluent in English, French (preferred) – Spanish is a plus! Flexible with your schedule – weekend and holiday availability is a must. You have: 2-5 years of previous experience working in a call center, customer care, or in scheduling is a plus! Beauty industry knowledge and luxury experience is also a plus. Bachelor’s degree. Strong administrative skills, excellent communication abilities, and a commitment to delivering exceptional customer service. High proficiency in Microsoft Word, Excel, & PowerPoint. We have: Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands. Unique products and innovative services. A commitment to Social & Environmental Responsibility embedded in our raison d'être. A caring and inclusive corporate culture. Development and training opportunities. Attractive compensation and benefits. Salary: $55,000 – $65,000 Benefits: Hybrid office model Healthcare including Medical, Dental and Vision 401k + match Gratis Tuition Reimbursement If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com. Equal Opportunity Employer

Columbus, OH

Posted 2 days ago

Consumer Services

Job Description

Vice President of Sales & Customer Care

About the Company

Renowned global leader in portable sanitation solutions

Industry Consumer Services

Type Privately Held

About the Role

The Company is seeking a Vice President of Sales and Customer Care to lead the strategic development and execution of sales and customer care initiatives. The successful candidate will be responsible for driving sales growth, customer retention, and operational excellence, with a focus on exceptional delivery and follow-through to achieve revenue targets. This senior executive role demands a strategic thinker with hands-on leadership capabilities to develop and execute sales strategies, manage a high-performing team, and foster long-term client relationships. Key responsibilities include prioritizing customer satisfaction, refining sales and operational processes, and staying abreast of market trends to ensure the company remains a leader in the U.S. market.Applicants for the Vice President of Sales and Customer Care position at the company should possess strong communication, leadership, and motivational skills, as well as the ability to inspire and guide a team. An analytical and detail-oriented approach, coupled with an entrepreneurial spirit and a passion for contributing to growth and customer success, is essential. The role requires a candidate with a high level of perseverance, a long-term vision, and proficiency in the Microsoft Office Suite. While a Bachelor's degree in a related field is preferred, it is not mandatory. The ideal candidate will have a background in sales leadership within fast-paced, target-oriented environments, and a proven track record in customer retention and operational excellence. Fluency in Spanish is a plus.

Travel Percent Less than 10%

Functions

Sales/Revenue Account Management/Optimization