Head of AI Project Management at Confidential

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Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances, a Haier company Columbus, OH

Inbound Customer Service Agent – Consumer Relations (Remote) Apply locations: USA, Rapid City, SD; USA, Sioux Falls, SD; USA, Columbia, SC; USA, Salt Lake City, UT; USA, Jackson, MS Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: REQ-21687 At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina. Benefits & Perks: Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities Position Inbound Customer Service Agent – Consumer Relations (Remote) Location USA, Rapid City, SD; USA, Austin, TX; USA, Columbia, SC; USA, Columbus, OH; USA, Jackson, MS; USA, Louisville, KY; USA, Nashville, TN; USA, Oklahoma City, OK; USA, Salt Lake City, UT; USA, Sioux Falls, SD How You'll Create Possibilities As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues . In your role, you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! We offer a base rate of $17.00/hour + incentives based on your quality scores - paid weekly. Training requires a 10-week full-time shift Monday-Friday 8:30 AM-5:00 PM (CST). After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. Complete consumer reviews for satisfaction before case closure. Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies. What You'll Bring to Our Team Position Requirements High School Diploma or GED Minimum of 1-year Call-Center experience Minimum of 2-years Escalated Customer Service experience Ability to communicate effectively in English is a requirement Excellent written & verbal skills Moderate to advanced computer skills; navigating multiple online applications Exceptional organizational skills; ability to effectively multi-task Ability to handle high-volume calls while simultaneously handling multiple online applications Previous experience working from home (preferred) Soft Skills Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to achieve goals Active listening skills and the ability to ask questions Conflict resolution skills; negotiation skills; and time management skills Flexibility, being the ability to adapt to change; critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues. Internet Speed Requirements: Ping 50 Mbps or lower Download 50 Mbps or higher Upload 15 Mbps or higher Our Culture At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the well-being of everyone - our employees and our communities. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected] About Us GE Appliances, a Haier company, is more than a place to work. We imagine, design, and build some of the world's best appliances. Our people strive to improve themselves, the company, and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation, and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow, and a place to develop your career. #J-18808-Ljbffr

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Vendor Management - Business Manager - Associate

JPMorgan Chase & Co. Columbus, OH

The Commercial & Investment Banking (CIB) Technology - Vendor Management Team (VMO) is responsible for scoping and driving the vendor management strategy, including both software and labor, and executing vendor-related processes across CIB Technology. The Central Processing team within the VMO manages data related to contracts, contractors, invoicing, and more, partnering closely with Line of Business (LOB) vendor relationship managers. Join our Commercial & Investment Banking Technology Vendor Management Team as a Vendor Management Associate, where you'll play a key role in managing vendor relationships and processes. Collaborate with technology managers, finance and business managers, and sourcing teams to optimize vendor performance and drive continuous process improvement. Be part of a dynamic team that ensures the best commercial and quality delivery from our vendors. As a Business Manager Associate within the Vendor Management Team, you will be responsible for supporting the Central Processing team by managing data related to contracts, contractors, and invoicing. Your role will involve collaborating with stakeholders to ensure data integrity, support purchase order processing, and enable continuous process improvement across the vendor management space. Job responsibilities: Plan and manage the roadmap for taking over line of business contracts and related data management processes. Support day-to-day stakeholder and vendor relationships, governance, and controls. Ensure data integrity within the Central Management Data Base (CMDB) and perform analytics and reporting. Support purchase order and invoice processing, including initiation, validation, and tracking. Ensure optimal commercial and quality delivery from vendors. Enable continuous process improvement across vendor management functions. Maintain a strong control posture relative to vendor exposure and risk. Required qualifications, capabilities and skills: Proficiency with Microsoft Excel. Excellent written and verbal communication skills. Detail-oriented with the ability to complete reporting and analytics accurately and timely. Self-motivated, with the ability to work independently and as part of a team. Preferred qualifications, capabilities and skills: Proficiency with a database (MS Access) and SQL for report generation. Experience with Ariba and/or Beeline systems. Experience in designing or maintaining a SharePoint site. #J-18808-Ljbffr

Lead Business Intelligence Analyst

Ringside Talent Acquisition Partners Columbus, OH

We are seeking a skilled Lead Business Intelligence (BI) Analyst to oversee and drive data analysis and reporting strategies for our client. In this leadership role, you will guide a team of BI analysts, transform complex data into actionable insights, and collaborate with stakeholders to support business decisions through the power of data. Responsibilities Lead a team of BI analysts in designing, developing, and maintaining business intelligence solutions that provide actionable insights for the organization. Oversee the development and implementation of BI tools and dashboards that support strategic decision-making across various business functions. Collaborate with cross-functional teams to understand business needs, translating them into data-driven reports and visualizations. Lead data analysis projects, providing expert-level recommendations on how to leverage data for business improvement. Ensure the accuracy and integrity of data used in reporting and analytics, implementing best practices for data governance. Create and manage key performance indicators (KPIs), metrics, and reports to track business performance and identify opportunities for growth. Design and optimize data models and queries to ensure efficient and effective data retrieval and analysis. Mentor and train junior BI analysts, providing guidance on best practices and tools for data analysis. Stay current with the latest BI trends, tools, and technologies to ensure the company is using cutting-edge solutions. Drive the automation of data pipelines and reporting processes to increase efficiency and reduce manual effort. Qualifications 5+ years of experience in business intelligence, data analysis, or a related role, with at least 2 years in a leadership or senior position. Proficiency with BI tools such as Power BI, Tableau, or similar platforms. Strong understanding of data modeling, ETL processes, and database management systems (SQL, data warehousing). Experience with data visualization techniques and dashboard creation. Ability to analyze large datasets and derive meaningful insights that drive business decisions. Knowledge of business operations and ability to align BI strategies with business goals. Excellent problem-solving and analytical skills. Strong leadership and team management experience, with the ability to guide and mentor junior team members. Excellent communication skills, with the ability to present complex data insights to non-technical stakeholders. Experience with advanced analytics or machine learning techniques is a plus. #J-18808-Ljbffr

Lead HR Business Partner

OhioX, Inc. Columbus, OH

About Upstart Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team You will be joining an organization with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture and the processes that will enable continued success for our employees and borrowers. As the Lead HR Business Partner you will be responsible for and lead the day-to-day People support to a critical talent population working to help Upstart scale. From driving organizational transformation, to front line manager coaching, to Leadership team effectiveness, to performance cycles and cultural initiatives, you will partner closely with key members of the Upstart leadership team to help them uplevel their functions and the employee experience. You will also be a key member of our People org, participating in or leading company-wide People programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more. Position Location - This role is available in the following locations: Remote Time Zone Requirements - Most of our leadership team operates on the West Coast time zone, however you will have many stakeholders working on EST and CST. Your hours can be flexible based on your location, schedule and preference. Travel Requirements - This team has regular onsite collaboration sessions. These occur a maximum of 3 days per quarter primarily in the San Mateo office. If you need to travel to make these meetups, Upstart will cover all travel related expenses. How you’ll make an impact: Strategic advisor: Serve as an influential thought partner to executives as they scale their organizations and support them in executing their vision, influencing them to consider alternate perspectives where appropriate. From org design, to talent development, to rewards and recognition, to fostering a high performance culture, you will act as a trusted coach and driver. Manager coach: Support managers in your client group to help them thrive in their roles and careers at Upstart; coaching them through scenarios ranging from managing low performance to developing high performers. Employee relations: Engage with employees to understand their needs, help resolve their conflicts, and unblock their challenges enabling them to do their best work at Upstart. Performance management: Partner with business leaders to identify top talent and help them grow with Upstart; and coach managers through low performance management to maintain our high performance bar. Project and program support: Implement and support core People programs, processes and initiatives such as performance review cycles, diversity and inclusion, compensation, employee development, and succession planning. Solve problems: Diagnose issues, design solutions and drive them to resolution by using your subject matter expertise and excellent judgement, liaising between the People team and the business to lead change for the organization. What we’re looking for: Minimum qualifications: BA/BS degree required 8+ years of HR experience with at least 5+ years as an HR Business Partner supporting VP+ clients Strong business acumen—demonstrated ability to learn business objectives quickly, build rapport with executives at a rapid clip, inﬂuencing talent and org decisions that impact business outcomes Exceptional communication skills and strong analytical aptitude - get ready to work with data and spreadsheets! Strong project management skills and the ability to succeed in a fast paced environment A track record of strong work ethic, integrity, sound judgment, first-principled thinking and personal accountability Preferred qualifications: Additional HR certifications and degrees are a plus Experience working in the Tech industry What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $161,200 — $223,100 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected] https://www.upstart.com/candidate_privacy_policy #J-18808-Ljbffr

Lead Business Systems Analyst

TEKsystems Columbus, OH

TEKsystems Lead Business Systems Analyst Columbus, Ohio Apply Now We are looking for a Lead Business Systems Analyst (BSA) in our Enterprise Data Warehouse (EDW). In this role you will be part of a team working to develop solutions enabling the business to leverage data as an asset at the bank. As a Lead BSA Analyst, you will work with the business to understand their needs, document technical requirements and build/manage the product backlog. Key EDW technologies include Snowflake, DataStage, Python/PySpark, Infogix and Tableau. If you consider data as a strategic asset, evangelize the value of good data and insights, and have a passion for learning and continuous improvement, this role is for you. Key Responsibilities Serves as a liaison and knowledge source with stakeholders, product owner and team members. Work in an Agile environment and is expected to take requirements and effectively develop Features and User Stories with the team. Work with the Agile team, Product Owner, and business stakeholders to facilitate and gather requirements, including documenting the source to target data mappings. Work with Product Owner and other SMEs to refine Epics – which triggers creation of Features and User-Stories. Facilitate backlog refinement sessions to refine user story details, acceptance criteria, and establish story points with team members. These meetings should result in user stories ready to be prioritized into the backlog. Participates in the identification, quantification and mitigation of project risks and issues. Responsible for working with the Application BSAs to identify and escalate impediments to completing the requirements to the Scrum Master. Basic Qualifications Bachelor's Degree or military experience in related field. 5+ years of experience as Business Systems Analyst in a Data Warehouse environment. 1+ years of experience using SQL to create ad-hoc queries and analyze data. Understanding of enterprise data warehousing best practices and standards. Strong data mapping experience creating source to target mappings. Highly motivated with strong organizational, analytical, and problem-solving skills. Ability to effectively prioritize and execute tasks and handle multiple projects simultaneously. Excellent verbal and written communications skills. Experience leading other BSAs on a project team. Pay and Benefits The pay range for this position is $50.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus, OH. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr

Business Office Associate - Lead

Carmax Columbus, GA

6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909 CarMax, the way your career should be! Leader to Business Office Associates, responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service. What you will do: Mentors Business Office Associates, assisting them with development and training Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks Delegates and follows up on various Business Office tasks Provides customer service by listening, answering customer questions and explaining paperwork process Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale Clerical responsibilities including copying, filing and answering phones May assist in hiring process by attending job fairs and performing interviews in partnership with a manager Qualifications: Work requires ability to: Create and maintain a positive work environment Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work) Delegate effectively Follow up Make decisions using independent and sound judgment Resolve customer and associate issues Read, interpret and transcribe data in order to maintain accurate records Understand numeric filing system Use word processing, spreadsheet and other programs, displaying intermediate PC skills Multi-task in a high energy, fast-paced work environment, leading self and others through prioritization of changing daily business needs. Lift objects that weigh as much as 15-20 lbs Speak and listen effectively in dealing with internal and external customers in person and over the phone Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr

Lead Business Systems Analyst

Huntington Bancshares, Inc. Columbus, OH

Description Summary: The Business Systems Analyst - Lead within the Customer Identity & Access Management (CIAM) team will play an important role in the deployment and evolution of this domain within Cybersecurity. Duties and Responsibilities: CIAM Deployment & Application Migrations: Assist with the end-to-end process of migrating applications to the new CIAM platform, ensuring minimal disruption to business operations. Collaborate with product owners, application owners, architects, developers, and security teams to gather and document requirements for CIAM integrations, including authentication, authorization, and identity proofing needs. Analyze current state of identity management processes for customer-facing applications and help define future state aligned with the CIAM solution. Design workflows for user registration, login, password management, MFA, and self-service features that enhance the customer experience while maintaining security and compliance. Ensure applications are properly integrated with the CIAM solution (e.g., SSO, MFA, OAuth2, OpenID Connect). Assist Program Manager with maintaining metrics around migration progress. Requirements Gathering & Stakeholder Engagement: Act as a liaison between business teams, IT, and security, ensuring all stakeholders’ needs are addressed in the CIAM deployment. Facilitate workshops and meetings to gather, document, and validate business and technical requirements related to CIAM and application migrations. Translate business requirements into detailed functional and non-functional specifications for development teams. Project Coordination & Documentation: Work closely with program manager to ensure that the CIAM deployment timeline aligns with overall project goals, including application migration timelines. Develop and maintain detailed documentation of CIAM integration processes, requirements, and system configurations. Track and manage issues or risks associated with application migrations, ensuring timely resolution in coordination with technical teams. Support test planning, execution, and defect tracking with our QA team to ensure successful integration and migration. Security & Compliance: Ensure that the CIAM deployment aligns with security policies and regulatory requirements. Collaborate with security architects and engineers to ensure identity management practices follow best-in-class security standards, including identity proofing, authentication, MFA, authorization, and data privacy. Work to ensure audit trails and logs for customer access are in place post-migration. Continuous Improvement & Optimization: Analyze user feedback and system performance post-migration to identify opportunities for continuous improvement. Provide recommendations for optimizing customer experience and ensuring the CIAM platform scales to meet future needs. Stay up to date on CIAM trends, technologies, and best practices, and make recommendations for evolving the solution. Technical Skills: Strong understanding of IAM/CIAM principles including authentication (MFA, SSO, etc.), authorization (RBAC, ABAC), OAuth2, OpenID Connect, SAML, and identity proofing. Experience with API-based application integration, identity federation, and token-based authentication. Proficient in analyzing, documenting, and translating business requirements into technical specifications. Familiarity with user migration strategies and data mapping for application transitions to CIAM platforms. Business & Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and develop innovative solutions. Proven ability to work with cross-functional teams, including business stakeholders, developers, architects, and security teams. Ability to manage multiple projects and priorities simultaneously in a fast-paced environment. Soft Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Strong organizational skills with attention to detail. Experience leading workshops, eliciting requirements, and managing stakeholders across business and technical teams. Basic Qualifications: Bachelor’s degree in Information Technology, Business Administration, or a related field. 3-5 years of experience in IAM or CIAM, with a focus on business analysis and application migrations. 1+ years of experience in supporting IAM or CIAM implementations, including application migrations across complex environments. Minimum of 1 year of experience with IAM or CIAM solutions such as Okta, Ping Identity, ForgeRock, Microsoft Azure AD B2C, or similar platforms. Preferred Qualifications: Experience in financial services or another highly regulated industry. Understanding of data privacy regulations and their impact on customer identity management. Certifications such as Certified Identity and Access Manager (CIAM), Certified Information Systems Security Professional (CISSP), or other relevant IAM certifications. Experience supporting APIs through an API Gateway. Scripting experience such as SQL, Python, PowerShell, Bash/Shell, JavaScript, YAML, or scripting for RESTful services. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) Yes Workplace Type: Hybrid Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. #J-18808-Ljbffr

Business Systems Analyst Lead

Huntington Bancshares, Inc. Columbus, OH

Description Summary : As a Business Systems Analyst Lead you will be responsible for defining, analyzing, and documenting business requirements for the Enterprise Entitlement Engine (EEE), a critical system managing customer access to banking features and services. Act as a liaison between business stakeholders and technical teams, ensuring alignment and successful solution delivery. Duties and Responsibilities: Lead the gathering and analysis of business requirements from diverse stakeholders (product owners, business users, technical teams) using various techniques (interviews, workshops, surveys, document analysis). Document and model current and future state business processes related to feature and entitlement management; identify opportunities for process improvement and automation. Translate business requirements into detailed functional and non-functional specifications (use cases, user stories, data models). Create comprehensive documentation articulating system functionality and user experience. Collaborate with QA teams to define testing strategies and participate in testing to ensure solutions meet business requirements. Effectively communicate with stakeholders at all levels, managing expectations and resolving conflicts. Strong understanding of software development lifecycle (SDLC) methodologies (Agile and Waterfall, with demonstrable experience in at least one). Analyze data from various sources to identify trends, patterns, and potential issues related to feature and entitlement usage. Collaborate with development, testing, and other IT teams (e.g., BOL, Mobile, ESS, ROL) to ensure seamless EEE integration. Experience working with APIs and web services. Basic Qualifications: Bachelor's degree 6+ years of experience in business systems analysis 3+ experience in eliciting, analyzing, and documenting complex business requirements 3+ Years experience in creating various documentation artifacts (use cases, user stories, data models, process flows – provide examples of work product). Summary: As a QA Lead, you will play a pivotal role in ensuring the quality and reliability of our transactional search application. You will responsible for developing and executing comprehensive test strategies to identify and address defects early in the development lifecycle. Duties and Responsibilities: Test Strategy Development: Develop and implement comprehensive test strategies, including functional, regression, integration, and performance testing. Test Automation: Design, develop, and maintain automated test scripts using appropriate tools and frameworks. Test Execution: Oversee the execution of test cases, analyze test results, and report on test coverage and defect metrics. Defect Management: Track and manage defects throughout the development lifecycle, working closely with development teams to resolve issues promptly. Team Leadership: Mentor and guide QA team members, providing technical guidance and fostering a collaborative work environment. Cloud Technologies: Demonstrate proficiency in working with cloud-based environments and leveraging AI/ML technologies for testing. Test API and Web Services: Design, develop, and execute test plans for API and web services, ensuring functionality, performance, and security. Basic Qualifications: Bachelor's degree in Computer Science, Software Engineering, or a related field. Minimum of 5 years of experience in software quality assurance. Minimum of 2 years of experience in a leadership role. Demonstrated expertise in at least one of the test automation frameworks and tools (e.g., Selenium, Cucumber, Jmeter, ReadyAPI/GroovyScript). Demonstrated experience working with at least one cloud platform (e.g., AWS, GCP, Azure) and AI/ML technologies. Successfully completed at least three software testing projects, resulting in a documented reduction in defects of at least 15% compared to previous projects. Preferred Qualifications: Experience testing applications built with LLM and Vertex AI. Knowledge of financial services industry standards and regulations. Experience with API and web services testing using tools like Postman or SoapUI Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) Yes Workplace Type: Hybrid Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position #J-18808-Ljbffr

Columbus, OH

Posted 2 days ago

Information Technology & Services

Job Description

Head of AI Project Management

About the Company

Esteemed news & media entity

Industry Information Technology & Services

Type Privately Held

Founded 2017

Employees 2-10