Managing Director, Member Services at Confidential

Immediate Start

Principal Associate, Process Management - Enterprise Services Risk Office

Capital One New York, New York

Principal Associate, Process Management - Enterprise Services Risk Office Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. Process management is critical in delivering Capital One’s mission to change banking for good. The Enterprise Services Risk’s Process Management team plays a central role in bringing this mission to life for Enterprise Services lines of business. In this position, you will play a key role supporting process-based risk assessments to identify and evaluate risks across various risk types, including technology and cybersecurity. You will collaborate closely with associates across all lines of defense, Enterprise Services Lines of Businesses, and other risk management teams to support the work related to further maturing process and risk management practices. This role is highly visible and involves frequent interaction with senior leaders, including accountable executives, to drive meaningful change in our business partners’ processes that can lead to not only risk reduction, but also better customer experiences. Responsibilities: Support the ES Risk Process Management team to advise Enterprise Services lines of business to drive value during process-level assessments and reduce risk for Enterprise Services lines of business Analyze various business and risk data and information to proactively identify risks, trends, and process improvements Identify potential opportunities for business areas to enhance their process management capabilities, centered in risk management principles in accordance with Enterprise frameworks Stay current on regulatory environment changes, digital payments industry trends, and understand their impacts to our efforts Support risk assessment project delivery, including drafting risk assessment deliverables, reporting, and delivering meeting minutes; draft materials for senior management and other governance activities Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices Participate in special projects for the team on a periodic basis Basic Qualifications: High School Diploma, GED or Equivalent Certification At least 1 year of experience in the Financial Services or Technology industry or combination of both At least 3 years of experience in project, program, process or risk management or combination of both Preferred Qualifications: 3+ years of Financial Services or Technology industry experience with working knowledge of related risk management and/or regulatory practices 1+ years of experience in consulting Process development, documentation or improvement experience Experience with Governance, Risk, and Compliance software tools Industry cybersecurity or technology risk certifications such as CISA, CISSP, CRISC, CISM, CGRC, PMP or other similar certifications Project or Program certifications such as PMP or PgMP Experience managing risks related to business continuity, cybersecurity, technology delivery, cloud architecture, and/or product management Experience in controls development, controls management, and reporting activities Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver At least 3 years of experience supporting, partnering and interacting with internal stakeholders At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis Richmond, VA: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Anytown, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Best Match

Assistant/Associate Attending Surgeon, Hepatopancreatobiliary Service, Department of Surgery

Memorial Sloan Kettering Cancer Center New York, NY

Company Overview: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Job Description: Exciting Opportunity at MSK: Assistant/Associate Attending Surgeon on the Hepatopancreatobiliary Service Join MSK as an Assistant/Associate Attending Surgeon on the Hepatopancreatobiliary Service in the Department of Surgery. You will have the opportunity to contribute to cancer treatment and research in a collaborative environment.T he Department of Surgery comprises more than 100 world-class surgeons dedicated to providing our patients with innovative cancer care in our sophisticated facilities, among the most advanced in the world. Over the years, our faculty have pioneered new techniques such as laparoscopic surgery for the treatment of many cancers. Refer to the Department of Surgery Web page for additional information about the department and its services. Role Overview: The Assistant/Associate Attending Surgeon is a crucial member of the HPB Service team. They work closely with a multidisciplinary team to provide outstanding care for patients with liver, biliary, and pancreatic diseases. The role includes inpatient and outpatient responsibilities, performing HPB-related abdominal operations, and contributing to education and research. Key Qualifications: Board-certified or board-eligible in HPB surgery or surgical oncology Extensive training in an ACGME-accredited fellowship in HPB surgery or surgical oncology Proven experience in laparoscopic and/or robot-assisted minimally invasive HPB surgery Defined clinical, translational, or basic research interest in HPB malignancies Core Skills: Outstanding surgical skills with a focus on HPB procedures Ability to successfully implement innovative treatment approaches Capacity to work collaboratively within a multidisciplinary team Strong dedication to educating residents and fellows Proven track record in conducting impactful scientific research Salary Range : $375,000 - $645,000 (depending on level) Application Instructions: Please email a CV , a letter of interest , and contact information for three references to: Mindy Sovel Associate Director, Hospital Operations [email protected] Helpful Links : MSK Compensation Philosophy Review Our Greats Benefits Offerings Closing: MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Work Life Balance

Member Services Representative

Crunch Fitness New York, NY

Benefits: Employee discounts Free uniforms Opportunity for advancement Crunch Fitness is looking for Membership Sales Representatives Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Membership Sales Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With over 45 locations and even more planned, this position offers tremendous opportunity for growth & career advancement. Responsibilities: Greeting all members and guests with a smile Driving membership sales Building value to have new customers enroll in personal training Touring new or potential members Generating leads through outreach initiatives Collecting outstanding balances from current membership base Checking in members, answering phones, making sales calls Assisting in maintaining cleanliness Creating fun and engaging social media opportunities What We Look For In Our Fitness Professionals: Competitive, someone who wants to win! Outgoing personality, not afraid to put yourself out there! Ability to handle multiple tasks at once Flexible schedule A desire for personal/professional growth and development Team player Organized Willing to go above and beyond Efficient and effective communication skills The Ways You Benefit: Growth opportunity in a rapidly growing company Free Crunch Fitness membership If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch. #J-18808-Ljbffr

Member Services Representative

Crunch Fitness New York, NY

Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in a courteous, helpful, professional manner Communicate special events to members and guests Maintain an atmosphere that makes members feel welcome Facilitate all member requests or forward to a manager Maintain a professional disposition at all times Sell retail products Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures Know club facility, services, and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Perform opening and closing duties Meetings: Monthly or weekly department meetings Employee training meetings #J-18808-Ljbffr

Member Services Representative

Supreme Fitness Group New York, NY

*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling careers, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. #J-18808-Ljbffr

Member Services Representative

Metropolitan Jewish Health System, Inc. New York, NY

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. Responds to member and provider inquiries and requests concerning benefits, claims, and complaints within a call center environment to ensure high-quality customer service to members and providers. Receives calls from members and providers, responds to customer complaints and grievances, records all calls and details, and handles requests for adjustments on claim issues and disenrollment. Minimum Requirements: High School Diploma Minimum 6 months call center experience Proficiency in Microsoft Word Excellent skills in telephone communication and a professional demeanor Ability to manage multiple tasks and work consistently in a fast-paced environment #J-18808-Ljbffr

Member Services Representative

Supreme Fitness Group New York, NY

*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Assist in maintaining the neatness and cleanliness of the club: Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. #J-18808-Ljbffr

Columbus, OH

Posted 2 days ago

Non-Profit Organization Management

Job Description

Managing Director, Member Services

About the Company

Mission-led organization advancing professional local government management programs

Industry Non-profit Organization Management

Type Non Profit

Founded 1914

Employees 51-200