Guest Experience ADA/ Plaza Ambassador

Overview:

Our Guest Experience ADA/Plaza Ambassadors will be essential in creating a safe and memorable experience for all guests at UBS Arena but will focus on our ADA guests. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena. ADA Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities, and a wheelchair to whomever requires one either by necessity or for comfort.

This role will pay an hourly wage of $20.25.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

Applications are accepted on an ongoing basis

Responsibilities:

A bility to communicate clearly

Ability to give concise directions to guests

Ability to work in outdoor conditions

Aid in orderly ingress and egress

Assist guests in finding their seats, restrooms, concessions, and other venue amenities

Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services

Assist with crowd control measures

Complete incident reports for accidents and out-of-the-ordinary events while transporting

Complete wheelchair logs to document escorts

Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles

Comply with all gate/section checkpoint screening requirements and processes

Control access and press buttons to the elevator to limit patrons touching elevator buttons

Effectively communicate safety and security measures throughout the arena

Identify opportunities to create memorable experiences for guests.

Manage elevator capacity

Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus

Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public

Provide accurate facility information with excellent customer service to patrons

Provide exceptional guest service

Provide specialized assistance, general information, and clear directions to guests

Respond to and/or escalate guest complaints, concerns, and compliments

Scan in each ticket to events

Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident

Utilize electronic devices such as handheld devices, computers, and/or tablets

Understand, retain, and adhere to safety protocols and procedures

Understand, retain, and provide event information to guests

Other organizational and administrative duties as determined by management

Qualifications:

18 years of age or older

Experience in a customer service-based industry is essential

Experience within a sports, entertainment, or related field is preferred

Must be able to complete all required trainings

Must be able to engage with guests first

Must have a working email address

Strong verbal and written communication skills are essential

Ability to be available for 80% of events scheduled a month

Ability to function independently in a fast paced, high-pressure environment is essential

Ability to read, write and understand English

Ability to utilize web-based programs and digital equipment

Ability to work flexible schedule including long hours, nights, weekends, and holidays is essential

Ability to work with the public and have interpersonal and communications skills is essential

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including, but not limited to: ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.

Physical Demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff. Talking and standing for long period

Work Environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbents location, and minimal during non-event times.

Vaccination Statement: We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.