Customer Service Representative
ProTeX the PT Xperts
Job Description
Overview
Office Customer Service Managers wear many hats and can be challenging but rewarding. This role requires strong clerical and administrative productivity, listening and speaking to customers (sometimes distressed) by phone or email. It emphasizes building strong relationships with team and clients, maintaining calm professionalism in resolving escalations, listening, speaking plainly, multitasking, and effective communication.
Responsibilities
Dispatchers are responsible for scheduling, tracking field technicians, and monitoring client needs. They must prioritize critical situations, think quickly on their feet, and handle dependable challenges.
Job Requirements
Exceptional telecommunication skills
Sufficient computer operations and data entry
Ability to multi task and work under pressure
High degree of emotional self‑control
Work under stressful conditions and react appropriately
Strong desire to participate in group efforts
Self‑confidence and self‑motivation
Empathy & sensitivity
Willingness to maintain respectful working relationships with co‑workers, supervisors and the general public
Able to report and assist to other departments in a timely manner
Follow‑up on assignments for potential scheduling leads
Retrieving and expediting forms
Physical Demands
Ability to sit, talk and hear
Ability to use hands and fingers to handle, feel or operate objects, tools or controls
Vision abilities include close vision and ability to adjust focus
Ability to function in a work environment with moderate noise level from several sources creating constant activity
Job Type: Full‑time
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Office Customer Service Managers wear many hats and can be challenging but rewarding. This role requires strong clerical and administrative productivity, listening and speaking to customers (sometimes distressed) by phone or email. It emphasizes building strong relationships with team and clients, maintaining calm professionalism in resolving escalations, listening, speaking plainly, multitasking, and effective communication.
Responsibilities
Dispatchers are responsible for scheduling, tracking field technicians, and monitoring client needs. They must prioritize critical situations, think quickly on their feet, and handle dependable challenges.
Job Requirements
Exceptional telecommunication skills
Sufficient computer operations and data entry
Ability to multi task and work under pressure
High degree of emotional self‑control
Work under stressful conditions and react appropriately
Strong desire to participate in group efforts
Self‑confidence and self‑motivation
Empathy & sensitivity
Willingness to maintain respectful working relationships with co‑workers, supervisors and the general public
Able to report and assist to other departments in a timely manner
Follow‑up on assignments for potential scheduling leads
Retrieving and expediting forms
Physical Demands
Ability to sit, talk and hear
Ability to use hands and fingers to handle, feel or operate objects, tools or controls
Vision abilities include close vision and ability to adjust focus
Ability to function in a work environment with moderate noise level from several sources creating constant activity
Job Type: Full‑time
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