Product Specialist
Job Description
Product SpecialistAirtomic, Ducting Solutions:Located in Franklin Indiana, Airtomic Ducting Solutions is a growing ducting aerospace solutions provider. Our dynamic team works closely together to support our customers and to ensure success of our business. We focus on providing our employees with opportunities to learn and grow. We provide our customers with best in class service. We strive understand our customers, market and product to maximize our results.Position Summary:Develops sales for MRO, OEM and Aftermarket Products for current and new customers, executing the strategic sales plan. Acts as a central point of contact between the assigned customer base and Airtomic Ducting Solutions. Assures we meet customer needs and provide the highest level of value to the customer at all times, communicating and coordinating with all departments, ensuring financial expectations are achieved while maintaining and developing current and future accounts.Key Position Responsibilities:Acts proactively supporting safety at all times. Safety is ALWAYS first.Acts as a representative for the customer.Develops and maintains productive business relationships with current and potential customers, organizations, and partner companiesSupports sales plan with the support of the Product ManagerDevelops customer pricingPerforms market, customer, competitor, SWOT, data and other analysisCreates technical presentations and flyers for customer meetings and communicationDevelops a technical understanding of the Airtomic productServes as a primary contact for customer inquiries, general correspondence, requesting technical and pricing data, and other business transactions.Provides customers with solutions supported by a business case and effective presentations.Provide clear, timely, responsiveness and detailed quotations to the assigned customer baseWork with internal/external customers to clarify and resolve issues.Provide customer with product options, repair, exchange or purchase.Communicate technical information to the customer.Negotiate pricing, terms and delivery.Perform all other duties as required.Act on behalf of Airtomic:
Represent Airtomic in a professional, innovative, positive, pro-active manner.Work with customers forecasting repairs on a daily, monthly, quarterly, yearly, holiday requirements.Achieve optimal pricing.Grow salesAct on behalf of Airtomic for repair, OEM, part sales and PMA/SAR productsIn case of emergency, must be able to access the internal system to provide information to a customer or make the necessary changes to achieve necessary requirementsDevelop and deliver presentations, (Internal and External customers at all levels)Work with finance and customer to review and resolve open AR issuesPrimarily responsible for developing LTA pricing, based on customer specific requirements and internal pricing experience (for Product Manager and/or Executive approval)Maintain Data and RecordsResults Oriented
Annually grow key/top customer accountsExpand/Add new customersCross-selling (parts and repairs)Travel Requirements:
Up to 25% travel (possible international travel)Required qualification / Education / and/or Experience:
Bachelor's Degree or equivalent experienceMinimum 3 years in industry environment focusing on customer relationships, accounting practices, sales and/or marketing.Must be multi-task/project oriented with the ability to work under pressure in a fast-paced industry meeting established timelines.Excellent verbal, writing, listening and interpersonal skills are required to interact with all functional levels of internal and external contacts.Detail orientated and organized.Computer literate and proficient with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)Willing to maintain availability via phone/email outside of regular working hours.Strong analytical and decision making skills with ability to exercise informed risk taking in order to make judgment callsAbility to prioritize and to work without close supervisionBeneficial Qualifications, Skills and Experience:Worked at or with OEM or Overhaul Engine experienceLean Six Sigma Green BeltFormal negotiation training/experienceFormal sales/public speaking training or experienceExisting customer contactsReporting to this Position:
NoneWorks closely with Sales AgentsWorks closely with RBC Sales AgentsRelationships:
Reports to Product ManagerDaily interaction with customersDaily interaction with internal departmentsWe offer competitive compensation with bonus opportunities!Excellent benefits including medical, dental, vision and company matched 401k plan.Equal Opportunity Employer m/f/h/v