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Customer Experience Representative

MatWorks

Job Description

JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

Essential Functions Of The Job

Process customer orders

Answer phone or email inquiries

Provide product information and meet service requests

Track orders and coordinate correction of orders

Process inquiries on shipping status, pricing or invoicing information, and various website questions

Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction

File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.

Local Candidates Only No Relocation Assistance Provided

Qualifications

Strong written and oral communication skills

Detail and task-oriented and possess creative problem-solving skills

Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.

A team player with strong computer skills

Highly motivated, strong work ethic, sense of urgency, and is a self-starter

Post‑secondary education or college degree preferred

COMPENSATION:
Starting at $18/hour. Based on experience and qualifications

BENEFITS:
M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS:
General office hours, Monday - Friday 8am-5pm, plus occasional overtime.

Seniority level
Entry level

Employment type
Full-time

Job function
Other

Industries
Wholesale Building Materials

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