Supervisor Front Desk Associate
The NOW Ashburn
Job Description
Future Opening: Supervisor Front Desk Associate A positive, empathetic, and supportive team and company
Aesthetically inspiring work environment
Competitive compensation + generous commissions
Bonus based on performance
The NOW is Hiring a Supervisor Front Desk Associate The NOW Massage is seeking a highly skilled and motivated Supervisor of the Front Desk associate's team. As a Supervisor, you will play a key role in managing and training the Front Desk/Experience Guide team, ensuring seamless operations, sales excellence, and exceptional customer service. You must be comfortable selling in a retail sales environment.
Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays
The NOW Massage is open 7 days a week from 9:00am to 8:00pm
Starting salary $17 per hour, plus sales commission and bonus
Aggressive sales commission structure. If you are uncomfortable with retail sales, this is not the job for you.
Discounted massages and products
Fun and team-oriented environment
Best-in-class training
Unique high-energy atmosphere
Requirements: Accurately book massage appointments and check guests in and out
Actively sell services, enhancements, memberships, and retail products.
Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, and membership benefits.
Properly open and close the boutique each day according to Standard Operating Procedures.
Develop the ability to work without constant direct supervision.
Assist in training new Experience Guides and provide shift coverage during absences.
Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
Communicate product updates and service protocols to the team.
Complete monthly inventory reports.
Ensure the facility's cleanliness and presentation.
Support General Manager with guest concerns.
Qualifications Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Key-holder and/or lead/supervisory experience preferred
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Possesses problem-solving and troubleshooting skills.
Company Overview The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage ’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com
Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple.
Relax your body. Reset your soul. Start NOW.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Compensation: $17.00 per hour
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
Do you have prior retail sales experience? *
Do you have any staff supervisory experience? *
Are you available to work on some weekends and holidays? *
Referral code from a current employee If no code provided, add their name instead.
WHY JOIN THE NOW MASSAGE TEAM? Aesthetically-inspiring work environment
Growth potential
All supplies are provided
$100/year Wellness Reward
Continuing Education Reimbursement
I have been a licensed massage therapist for 15 years. I've worked in an array of atmospheres. There is definitely a huge difference between working for someone versus working alongside someone. The NOW offers a personal and loving environment. The owners are genuine, generous and benevolent with staff.
The sincerity from management is undeniable! Also, the appreciation and consideration that I receive from front desk associates is phenomenal! Last but not least, the camaraderie shared between the therapists has been unmatched. Those are only a few of the reasons I am loyal and proud to be a part of this company and all of their endeavors! Do not pass up this opportunity!
#J-18808-Ljbffr
Aesthetically inspiring work environment
Competitive compensation + generous commissions
Bonus based on performance
The NOW is Hiring a Supervisor Front Desk Associate The NOW Massage is seeking a highly skilled and motivated Supervisor of the Front Desk associate's team. As a Supervisor, you will play a key role in managing and training the Front Desk/Experience Guide team, ensuring seamless operations, sales excellence, and exceptional customer service. You must be comfortable selling in a retail sales environment.
Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays
The NOW Massage is open 7 days a week from 9:00am to 8:00pm
Starting salary $17 per hour, plus sales commission and bonus
Aggressive sales commission structure. If you are uncomfortable with retail sales, this is not the job for you.
Discounted massages and products
Fun and team-oriented environment
Best-in-class training
Unique high-energy atmosphere
Requirements: Accurately book massage appointments and check guests in and out
Actively sell services, enhancements, memberships, and retail products.
Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, and membership benefits.
Properly open and close the boutique each day according to Standard Operating Procedures.
Develop the ability to work without constant direct supervision.
Assist in training new Experience Guides and provide shift coverage during absences.
Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
Communicate product updates and service protocols to the team.
Complete monthly inventory reports.
Ensure the facility's cleanliness and presentation.
Support General Manager with guest concerns.
Qualifications Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Key-holder and/or lead/supervisory experience preferred
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Possesses problem-solving and troubleshooting skills.
Company Overview The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage ’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com
Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple.
Relax your body. Reset your soul. Start NOW.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Compensation: $17.00 per hour
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
Do you have prior retail sales experience? *
Do you have any staff supervisory experience? *
Are you available to work on some weekends and holidays? *
Referral code from a current employee If no code provided, add their name instead.
WHY JOIN THE NOW MASSAGE TEAM? Aesthetically-inspiring work environment
Growth potential
All supplies are provided
$100/year Wellness Reward
Continuing Education Reimbursement
I have been a licensed massage therapist for 15 years. I've worked in an array of atmospheres. There is definitely a huge difference between working for someone versus working alongside someone. The NOW offers a personal and loving environment. The owners are genuine, generous and benevolent with staff.
The sincerity from management is undeniable! Also, the appreciation and consideration that I receive from front desk associates is phenomenal! Last but not least, the camaraderie shared between the therapists has been unmatched. Those are only a few of the reasons I am loyal and proud to be a part of this company and all of their endeavors! Do not pass up this opportunity!
#J-18808-Ljbffr