Customer Service Representative
Infotree Global Solutions
Job Description
Job Description Manage inbound inquiries on behalf of the client, acting as an extension of our client. Act confidently with minimal support, maintaining professionalism while resolving issues. Participate actively in new hire training, build product and process knowledge, and effectively interact with customers within business guidelines. Identify customer needs, research client systems, and utilize tools to interpret and analyze data. Handle complex inquiries across multiple systems (up to 10) and manage challenging customers effectively.
Job Qualifications High school diploma, GED, or equivalent required; bachelor’s degree preferred
3+ years of experience in a customer support role
Passion for service excellence
Strong communication, customer service, and active listening skills
Problem-solving, critical thinking, and analytical skills with adaptability
Proficiency in computer systems, querying, and multitasking across multiple screens
Excellent organization and time management in a fast-paced, high-volume environment
Typing speed of 35+ WPM
Knowledge and experience with Microsoft Office
Attention to detail and ability to adhere to schedules and deadlines
Patience, empathy, and collaborative working skills
Additional Information Seniority level: Associate
Employment type: Contract
Job functions include Customer Service, Other, and Information Technology
Industries: Information Services, Technology, Media, IT Services, and Consulting
#J-18808-Ljbffr
Job Qualifications High school diploma, GED, or equivalent required; bachelor’s degree preferred
3+ years of experience in a customer support role
Passion for service excellence
Strong communication, customer service, and active listening skills
Problem-solving, critical thinking, and analytical skills with adaptability
Proficiency in computer systems, querying, and multitasking across multiple screens
Excellent organization and time management in a fast-paced, high-volume environment
Typing speed of 35+ WPM
Knowledge and experience with Microsoft Office
Attention to detail and ability to adhere to schedules and deadlines
Patience, empathy, and collaborative working skills
Additional Information Seniority level: Associate
Employment type: Contract
Job functions include Customer Service, Other, and Information Technology
Industries: Information Services, Technology, Media, IT Services, and Consulting
#J-18808-Ljbffr