Accounting Customer Service Specialist

Salary: $15.91 - $21.22 Hourly Location : Campus - To be determined by department, MI Job Type: Part-Time Job Number: 202300615 Department: Financial Services Division: Finance Opening Date: 10/09/2024 Closing Date: 3/8/2025 11:59 PM Eastern Bargaining Unit: PT Position Level: 5 Salary Range: 15.91 to 21.22. Maximum salary upon new hire is 15.91. Working Hours and/or Working Conditions: Position will be primarily at South Campus unless otherwise assigned by the department. Must be able to travel and work between Center or South campus, when needed. Hours worked for this position will be during daytime hours. Knowledge, Skills and Abilities: Ability to work independently or as a team member, be flexible, prioritize duties and multitask. Good communication, problem analysis, and problem-solving skills. High level of accuracy, attention to detail, organization and customer service standard required. Proficient in relevant computer software. Knowledge of accounts receivable and general accounting principles. Supervision: SUPERVISION RECEIVED: Reports to the Director of Financial Services. Takes direction from Operation Coordinator SUPERVISION GIVEN: None.

Job Function

Performs under general guidance a variety of tasks requiring minor decisions and involving a high degree of accuracy in observing, recording, and transmitting data while adhering to precise procedures and standards.

Job Responsibilities

Will be expected to use Microsoft Office Programs including, but not limited to, Word, Excel and Outlook. Additionally, will be expected to know or learn and use other software packages utilized within the department. Daily, this position uses Colleague, Lumens and the Microsoft Office programs including Excel, Word and Outlook, ImageNow, BI, Microsoft Teams, Cisco ACD (Automated Call Distribution System), Multi-Function Ricoh copy/scan/fax unit. Research, interpret, analyze and problem solve Accounts Receivable questions including from other college departments as needed regarding registration, billing, financial aid, refund and payments via phone, e-mail, fax and in person while maintaining confidentiality of records in accordance with FERPA. Maintain appropriate files and records Maintain accounts, process invoices and cash receipts through the College computer system (currently Colleague) Assist students with Macomb OneCard including account activation and replacement card orders. Ability to work independently and meet timelines without direction or reminder from immediate supervisor Sets own work priorities based on supervisor's direction or previous practice Prepare reporting and reconcile accounts using Excel and system reports Acquire a basic understanding of the common forms, policies and procedures from other departments to assist with student inquires. (Financial Aid, Records and Registration) Balance payment activity to computer generated cashier session reports. Prepare bank deposits, when needed. Communicate with College departments regarding billing, cash receipts and collections Communicate with students, companies and other creditors regarding funds owed to the College Assist in preparation of 1098-T Tax Form and interpret and explain form data to students Must project a good image and show courtesy when dealing with the public and staff Assist in Year End close May be required to distribute mail within the Department Able to adapt to peak workloads during registration and payment days; will be expected to be able to deal with multiple tasks at one time Able to provide clerical support to other areas within Financial Services (i.e. Payroll, and/or AP), when needed. Participate in relevant workshops, training and business process improvement Maintain confidentiality of vendor, student and employee records Maintain PCI (Payment Card Industry) compliance Perform other duties as assigned, when needed.

Education

High School Graduate.

Qualifications

Three years related AR customer service experience required and one year of accounting experience preferred. Part-time employees are eligible for some Macomb Community College benefits including retirement with the Michigan Office of Retirement Services, as well as voluntary options for retirement. Part-time employees are also eligible for accrual of PTO and tuition waivers.

To learn more, visit our Bargaining Unit Information page https://www.macomb.edu/human-resources/employment-information/bargaining-unit-information.html