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Brooklyn Heights, OH

Posted 2 days ago

Job Description

Summary: The Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to customers.

Essential Duties and Responsibilities: • Process, expedite, and quote orders. • Prioritize, respond to and flag incoming phone calls and e-mail messages. • Recommend, configure and quote products. • Provide technical support to customers, territory managers and application engineers. • Process returned goods (RMA). • Support outside sales personnel. • Interact with suppliers, vendors, engineering, sales and service departments. • Communicate with the manager on all issues that affect sales and profits. • Maintain professional and technical knowledge by attending educational workshops and vendor training. • Promote teamwork and communication within organization. • Other duties as assigned.

Education/Skills/Experience

Required: • High School diploma or equivalent. • 2+ years of customer service experience (call center or professional office environment). • Strong attention to detail and high standards of work quality. • Excellent communication skills, multi-tasking and problem-solving ability. • Excellent interpersonal skills; professional and outgoing personality.

Preferred: • Associate or bachelor's degree. • Pump, industrial hose, or filter experience. • Customer service experience in the industrial equipment industry. • P21 (Prophet/Epicor), and/or equivalent ERP system usage. • Willingness to take on new challenges and seek opportunities to improve business operations.

Physical Requirements: • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer