Contact Center Agent I at NBT Bank

High salary

Radiation Therapist - Full TIme - Days

Mohawk Valley Health System Oneida, New York

Job Summary Works under the direction of a Radiation Oncologist and performs responsibilities associated with the localization of tumors and the administration of radiation therapy. Possess knowledge in principles, practices and procedures involved with the operation of ionizing radiographic and radiation therapy equipment. The knowledge of human anatomy and proper positioning of the patient to provide radiation therapy treatment. Able to perform CT Simulations in accordance with the instructions of the radiation oncologist. Is responsible for patient safety protocols and adhere to departmental policies and procedures. Participates in the department's performance improvement and continuous quality improvement (CQI) activities. Maintains patient work flow and problem solve treatment issues. Have excellent technical and communication skills and shows ability to develop relationships with the staff, patients and families. Upholds NYS Licensure, registration in Radiologic Technology, ARRT and BLS certification. Core Job Responsibilities Delivery of Radiation Therapy Administer prescribed dose of radiation therapy under the direction of a radiation oncologist, in accordance with regulatory standards and hospital policies, practices and procedures, including but not limited to: • Positions patients for radiation therapy treatments with accuracy; utilizing image guidance. • Simulates patients under the guidance of radiation oncologist and make custom immobilization devices. • Performs daily quality assurance checks on linear accelerators and CT/simulation • Ensure that all applicable treatment information and quality assurance checks; regarding the proposed treatment plan is correct before the start of radiation. • Trains and supervises students during their clinical rotation, and or shadow program; Orient new radiation therapist and act as their mentor. • Acts as a consistent team member with patient care as the priority. Effectively rotates as needed with seamless efficiency. Able to treat efficiently with all radiation therapists • Able to effectively communicate with Radiation Oncologist, Dosimetrist, Physicist and support team. • Adheres to punch in/punch out policy. PEAR reports for missed punches are signed by supervisor before the end of the pay period • Correctly identify patient in ARIA and accurately deliver the treatment to correct patient. Identify each patient and treatment area prior to treatment according to policy. • Maintain patient confidence and protect operations by keeping information confidential Education/Experience Requirements Required: Graduate from an accredited School of Radiation Therapy Technology Preferred: Bachelor of Science in Radiation; AAS degree in Radiation Therapy also accepted. Licensure/Certification Requirements Required: Current NYS Licensure registration in Radiologic Technology Radiation Therapy . Registered with the American Registry of Radiologic Technologist (ARRT) Current Cardio Pulmonary Resuscitation Certification Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 93053 Department RADIATION MEDICINE Shift Days Shift Hours Worked 7.50 FTE 0.94 Work Schedule HRLY NON-UNION Employee Status A1 - Full-Time Union Non-Union Pay Range $32 - $54/Hourly

Best Match

CNA - Full Time (0.94) - Nights

Mohawk Valley Health System Oneida, New York

Job Summary Provides direct and indirect resident care activities under the direction of an RN or LPN. Assists residents with activities of daily living, provides for personal care, comfort and assists in the maintenance of a safe and clean environment for an assigned group or residents. Core Job Responsibilities Ability to read medical record Ability to comprehend medical record Ability to accurately document Education/Experience Requirements Preferred: High School diploma Licensure/Certification Requirements Preferred: NYS Certification Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 92115 Department CLARK NORTH Shift Nights Shift Hours Worked 7.50 FTE 0.9375 Work Schedule HRLY NON-UNION-LONG TERM CARE Employee Status A1 - Full-Time Union Non-Union Pay Range $16 - $20 Hourly

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Internal Auditor - Full Time - Days

Mohawk Valley Health System Oneida, New York

Job Summary Become an Internal Auditor at MVHS and play a vital role in improving healthcare processes and quality systems! In this role, you’ll perform thorough audits of key processes, analyze complex data, and work closely with departments to identify and implement improvements. You’ll help evaluate the effectiveness of corrective actions, ensure adherence to quality standards like ISO 9001, and collaborate with staff on quality initiatives and audits. This position is perfect for someone with a strong background in internal auditing and a passion for innovation in healthcare quality. If you’re ready to make a positive impact and help elevate healthcare operations, we want to hear from you—apply today! The Internal Auditor is responsible for conducting Internal Audits on any operational areas of MVHS, Inc. via the established internal auditing process described in the MVHS Quality Manual. Works under the supervision of the Director of Quality Management Systems & Regulatory Affairs. Core Job Responsibilities Conducts Internal Audits on processes/systems identified via the Quality Management System, root cause analyses, high risk processes/systems, and/or processes identified as "broken". Prepares the internal audit required paper work that adequately assess the processes/systems to be reviewed, as per the policy. Conducts internal audits, collecting and verifying information, generates audit findings, and determines audit conclusions. Prepares and distribute written reports for each audit to the appropriate person(s). Evaluates the effectiveness of the corrective action plans. Completes the Internal Audits and documentation in a timely manner. Assists with the integration of Quality Management & Performance Improvement activities. Works closely with the Process Improvement Specialist to identify the necessary Internal Audits to perform and reports audit results through the Quality Management System. Perform related duties as assigned. Education/Experience Requirements REQUIRED: Bachelor's Degree in Healthcare or equivalent work experience. 5 years operations/quality management systems experience. 2 years of experience as an Internal Process Auditor. Knowledge of ISO 9001 Quality Management System requirements. Understanding of variation analysis and its role in process improvement. Highly proficient with database applications, spreadsheet, and word processing. Excellent interpersonal, verbal and written communication skills. Proven ability to apply the principles and practices of internal auditing procedures. Ability to gather, organize and present data, analyze complex problems and issues. PREFERRED: Healthcare background. Knowledge of Process Management Methodology (Lean/Six Sigma) and principles of Continual Quality Improvement. Lead Auditor experience Licensure/Certification Requirements REQUIRED: Certification as an Internal Auditor. PREFERRED: Registered Nurse Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 92263 Department PERFORMANCE EXCELLENCE OFFICE Shift Days Shift Hours Worked 8.50 FTE 0.94 Work Schedule SALARIED GENERAL Employee Status A1 - Full-Time Union Non-Union Pay Range $55,000-$85,000K/Annually #GP01

Registered Nurse - Full Time - Evenings

Mohawk Valley Health System Oneida, New York

Job Summary Assesses, plans, implements and evaluates the nursing care of residents within the skilled nursing setting. Responsible for ensuring continuity of care of the residents between shifts by providing direct care as well as supervising the care given by CNA’s, LPN’s and supportive staff members. Participates in resident and family teaching/conferences. Maintains a role as a resident advocate with a focus on the facility’s mission. Core Job Responsibilities Assesses residents on admission and, as well as when conditions change. Documents appropriately including Care Plans and Medical Record. Educates LPNs on PPS documentation requirements and ensures compliance. Assesses and reassesses pain using appropriate pain management techniques. Educates the resident and family regarding pain management. Reviews all records and ensures pain log is complete. Assesses the resident’s condition and nursing needs; sets goals; prescribes appropriate nursing action. Performs all aspects of resident care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Submits records and written documentation in timely, clear, concise and pertinent manner. Notifies physician of changes in resident’s condition and follows through until appropriate action is taken. Notes and carries out physician’s orders in a timely manner. Accompanies physician on floor rounds and prepares all 30 and 60 day reviews in advance. Gives a thorough report to oncoming shift by participating in walking rounds. Follows through timely on information given by shift report, resident or family regarding resident concerns. Documents complaints on appropriate form. Investigates and develops solutions, gives feedback to resident/family. Keeps leadership informed. Implements plan of care for the resident based on assessments and goals as established by the interdisciplinary care team. Evaluates plan of care for effectiveness and revises as indicated by the resident’s response to treatment. Treats all residents and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and spiritual needs of residents and their families. Interacts with residents, families, co-workers, managers and other staff in a kind, knowledgeable and friendly manner. Administers medications, following the five medication rights and reduces the potential for medication errors. Identifies and interprets clinical changes as they relate to medical diagnosis. Takes personal responsibility and accountability for professional practice and growth for self, others and the nursing profession. Learns new clinical skills independently. Supervises and leads other members of the healthcare team to accomplish the plan of care which has been developed. Delegates to LPNs and CNAs in a manner that contributes to the excellence of the nursing unit. Acts as a preceptor/resource person and assists others in implementing nursing care. Functions as a resident advocate by protecting the resident’s rights. Remains calm in emergency and/or stressful situations. Complies with all applicable regulations and MVHS policies and procedures. Performs other duties as required. Education/Experience Requirements REQUIRED: Graduate of an accredited nursing program Good interpersonal, written and verbal communication skills. PREFERRED: Bachelor of Science in Nursing from an accredited nursing program or higher degree One year experience in long term care Licensure/Certification Requirements REQUIRED: Registered Nurse licensure in NYS. Preferred: Basic Life Support Certification Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 91172 Department CLARK NORTH Shift Evenings Shift Hours Worked 7.50 FTE 0.94 Work Schedule HRLY NON-UNION-RN Employee Status A1 - Full-Time Union Non-Union Pay Range 26.30-45.30 Hourly

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Occupational Therapist - Full Time - Days

Mohawk Valley Health System Oneida, New York

Job Summary The Occupational Therapist evaluates, plans and provides occupational therapy treatment programs for patients whose injury or disease interferes with daily functioning. Provide skilled intervention using varieties of techniques that are appropriate to achieve identified goals, restore function or prevent disability. This position may work in an inpatient, outpatient or home care setting. Core Job Responsibilities Performs appropriate assessments on all patients (neonate, pediatric, adolescent, geriatric patients and general patient population) in accordance with patient diagnosis and physician orders. Establishes long and short term goals and a plan of care in collaboration with patient / family / caregiver. Implements treatment to patient according to established individualized program plan. Uses various occupational therapy procedures and techniques to produce changes in the condition that are consistent with the diagnosis and prognosis. Observes and evaluates treatment effect, and updates the plan of care as needed. Formulates a discharge or follow-up plans to include continuation or discontinuation of O.T. services, implementation of home programs, recommendations for adaptations/equipment in patient’s home environment, and community resources in collaboration with patient, family, caregivers and staff. Implements an education plan based upon learning needs and evaluates for effectiveness. Includes family in teaching. Provides positive supportive communication to enhance patients’ morale and self-esteem. Evaluates and makes recommendations regarding adaptive equipment for patients (i.e.: wheelchairs, bathroom equipment, ADL devices, etc.). Designs, fabricates, and applies orthotic devices in accordance with patients’ diagnosis and physician’s orders. Instructs patient and/or family in the application, care and precautions of orthosis and equipment. Attends patient case conferences or discharge planning meetings, obtaining and reporting pertinent information regarding patient’s present level of functioning, and future goals/plans. Consults and collaborates with interdisciplinary team when needed. Makes appropriate referrals to other practitioners. May conduct patient home evaluations via actual visits, gather information regarding home, or simulate with patient/family, and make recommendations for changes or equipment to promote patients’ highest level of functioning within the home. Ensures all documentation and reports are complete, accurate and timely. Submits all patient charges promptly. Communicates patient or problem issues appropriately to supervisor, physician, family and staff. Anticipates adverse outcomes or medical changes and communicates with referral source and/ or appropriate staff. Performs all aspects of care in a manner that optimizes patient and therapist safety and reduces the likelihood of medical/health care errors. Keeps current in trends and best practices in occupational therapy treatment techniques, modalities, equipment, and exercise programs. Complies with all regulations, professional standards and MVHS policies. Assists with orientation of new staff members. Provides clinical supervision to COTA and OT students. Maintains a positive and collaborative working relationship both within the department and with other departments. Actively participates in departmental performance improvement/Continuous Quality Improvement (CQI) activities. Provides clinical supervision and direction to Certified Occupational Therapist Assistants, students, Rehab Aides, support staff as assigned. Performs related duties as assigned. Education/Experience Requirements REQUIRED: Bachelor of Science or Master’s Degree in Occupational Therapy. Ability to travel to other worksites within the region. Licensure/Certification Requirements REQUIRED: NYS license as an Occupational Therapist. Current BLS Certification. Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 93397 Department OCCUPATIONAL THERAPY - FAXTON Shift Days Shift Hours Worked 8.00 FTE 1 Work Schedule HRLY NON-UNION Employee Status A1 - Full-Time Union Non-Union Pay Range $35 - $47/Hourly

Quick Apply

HVAC Technician - Full Time - Days

Mohawk Valley Health System Oneida, New York

Job Summary General facility maintenance and repair duties as directed. Pneumatic and direct digital control experience. Knowledge of air conditioning and refrigeration including ice machines. Experienced in troubleshooting and repair of HVAC equipment. Ability to cut and thread pipe to meet base fabrication needs. Maintain and install filter systems. Some knowledge of medical gas systems. Install and maintain circulating pumps. Knowledge of high-pressure steam boilers and delivery systems. Estimate and requisition materials needed for projects. Working knowledge of OSHA, State, DOH and Hospital Safety Standards. Ability to analyze and troubleshoot Electrical controls. Additional electrical experience is helpful. Experienced in all forms of soldering. Ability to understand and complete preventative maintenance programs. Be able to perform heavy lifting and climbing. Ability to perform snow removal duties including shoveling salting and working knowledge of snow plow operations. Strong self-motivation is expected. Core Job Responsibilities 55% Work order response: but not limited to area temperature problems throughout the Facility. Replacing/repairing pump and circulators. Repairing and charging refrigerant systems. Adding or moving equipment for construction projects. 25% Preventive maintenance duties: Typical but not limited to filter changes, coil cleaning, and belt changes. Ice machine cleaning and service. 10% Compliance with regulatory responsibilities: Ensure appropriate function is maintained to comply with various regulatory agencies. Refrigerant reclaiming, and Fire barrier repair. 10% Quality Improvement: to look for ways to improve the patient/visitor experience. Update heating and cooling systems. Modifying or move HVAC components or sensors for improve comfort. Education/Experience Requirements Required: High School or equivalent, 5 years of HVAC Experience Preferred: Associates or higher degree 3-5 years of Healthcare Facilities or Trade Experience Licensure/Certification Requirements Required: Universal Refrigerant Reclaiming license Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 89077 Department ENGINEERING Shift Days Shift Hours Worked 7.50 FTE 0.94 Work Schedule UFCSM Employee Status A1 - Full-Time Union 2006 - UFCW Pay Range $21 - $27 Hourly #GP01

CNA - Full Time (0.94) - Evenings

Mohawk Valley Health System Oneida, New York

Job Summary Provides direct and indirect resident care activities under the direction of an RN or LPN. Assists residents with activities of daily living, provides for personal care, comfort and assists in the maintenance of a safe and clean environment for an assigned group or residents. Core Job Responsibilities Ability to read medical record Ability to comprehend medical record Ability to accurately document Education/Experience Requirements Preferred: High School diploma Licensure/Certification Requirements Preferred: NYS Certification Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 92104 Department CLARK NORTH Shift Evenings Shift Hours Worked 7.50 FTE 0.9375 Work Schedule HRLY NON-UNION-LONG TERM CARE Employee Status A1 - Full-Time Union Non-Union Pay Range $16 - $20 Hourly

CNA - Full Time (0.94) - Days

Mohawk Valley Health System Oneida, New York

Job Summary Provides direct and indirect resident care activities under the direction of an RN or LPN. Assists residents with activities of daily living, provides for personal care, comfort and assists in the maintenance of a safe and clean environment for an assigned group or residents. Core Job Responsibilities Ability to read medical record Ability to comprehend medical record Ability to accurately document Education/Experience Requirements Preferred: High School diploma Licensure/Certification Requirements Preferred: NYS Certification Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 91828 Department CLARK NORTH Shift Days Shift Hours Worked 7.50 FTE 0.9375 Work Schedule HRLY NON-UNION-LONG TERM CARE Employee Status A1 - Full-Time Union Non-Union Pay Range $16 - $20 Hourly

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Registered Nurse - CTICU - Full Time - Nights - Utica, NY

Mohawk Valley Health System - Utica, NY Oneida, NY

Job Summary The Registered Nurse promotes and restores patient's health by completing the nursing process: collaborating with Physicians and multidisciplinary team members: providing support to patients, visitors and families. Responsible for assessing, planning, promoting and evaluating quality patient care. A Registered Nurse provides teaching to patients, families and the public. A Registered Nurses will follow the mission, vision, I-CARE values, policies and procedures of Mohawk Valley Health System. Core Job Responsibilities Identify patient care requirements establishing personal rapport with patients and families and understanding of plan of care throughout the patient’s experience. Establish a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends and families. Promote patient independence by establishing patient care goals; teaching patient, friends and family to understand disease process, medications, and self-care skills, and provide time to answer questions. Assure quality care by adhering to therapeutic standards measuring health outcomes against patient care goals and standards; making or recommending adjustments to the patient’s needs. The nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimum patient care Ensure operation of equipment by completing preventive maintenance requirements following manufactures instructions troubleshooting malfunctions, calling for repairs; maintaining equipment, inventories, and evaluating equipment and techniques. Protect patients, employees by adhering to infection control policies and protocols, medication administration and controlled substance regulations. Utilize universal precautions and practice at all times. Maintain a safe and clean working environment by complying with procedures rules, and regulations; calling for assistance from health care personnel. Education/Experience Requirements Required: Graduate of an accredited associate degree Preferred: Bachelor of Science in Nursing from an accredited nursing program or higher degree One or more years of experience in a related setting Licensure/Certification Requirements Required: Current New York State licensure as a Registered Nurse Preferred: Basic Life Support Certification Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 92897 Department CARDIOTHORACIC OR Shift Nights Shift Hours Worked 12.50 FTE 0.9 Work Schedule NYSNA - 12 HR Employee Status A1 - Full-Time Union 2004 - NYSNA Pay Range $34 - $48 per hour

Oneida, NY

Posted 2 days ago

Job Description

Pay Range: $17.50 - $21.53 Salary range for this job is: $18.00-$21.14 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.

The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.

Education and Experience:

High School Diploma or GED required Associates Degree preferred Customer service experience preferred

Skills and Abilities:

Strong Communication skills, both written and verbal Great active listening skills A patient, empathic attitude A passion to support Customers Ability to work and learn in fast paced environment Ability to work quickly and accurately Ability to multitask Computer Literacy Basic Trouble shooting skills

Unique Job Characteristics and Requirements:

Must be able to work flexible hours Requires Saturday hours

Tasks Performed:

55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals. 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.

10% Complete account, product maintenance as well as complete monetary customer transactions. . 10% Ensures that all security measures, policy and procedures are adhered to.

5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs

Benefits for Full-Time Employees:

Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

Parental Leave : Six weeks of paid leave at 100% of your salary.

Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

Dental and Vision Coverage : Ensuring your overall health and well-being.

Flexible Spending Accounts : For healthcare and dependent care expenses.

Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

Voluntary Benefits : Including hospital, accident, and critical illness coverage.

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

Adoption Assistance : Supporting your growing family.

Tuition Reimbursement : Invest in your education and career growth.

Employee Assistance Program (EAP) : Access to support and resources.

Financial and Banking Services : Various benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

Paid Sick and Safe Leave : For your health and safety.

Employee Assistance Program (EAP) : Access to support and resources.

Financial and Banking Services : Various benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.