Customer Care Coordinator 1 at PrideStaff

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MDS Coordinator (LPN or RN)

The Laurels of West Columbus Columbus, 43228

Are you an experienced MDS nurse interested in the next step? The MDS Coordinator provides oversight of the RAI process and conducts assessments and care plan coordination for guests. Benefits: Comprehensive health insurance - medical, dental and vision. 401K with matching funds. DailyPay , a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays. Flexible scheduling. Tuition reimbursement and student loan forgiveness. Zero cost uniforms. Responsibilities: Completes the MDS, CAA’s and care plans within regulated time frames. Coordinates scheduling the RAI process with the interdisciplinary team. Assesses resident through physical assessment, interview and chart review. Discusses resident care needs with care givers, including physician, nursing, social services, therapy, dietary, and activity staff. Reviews information from hospital, consults and outside agencies and uses such information in the completion of the assessment and care planning. Coordinates, identifies, and/or initiates significant change MDS. Is prepared to conduct PPS meetings maintaining MDS assessments per Medicare schedule and maintains PPS board for monitoring of Medicare days and RUGs utilization in the absence of the Care Management Coordinator. Remains current with American Association of Nursing Assessment Coordinators (AANAC) requirements. Qualifications: Licensed Practical Nurse (LPN) or Registered Nurse (RN) AANC certification a plus. RAC-CT. Knowledge of the Resident Assessment Instrument (RAI) process, including the principles the Prospective Payment Process (PPS) strongly preferred. Experience as an MDS Nurse. Ciena Healthcare: We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way. IND123

Posted 9 hours ago

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Scheduling Coordinator / STNA

Westerwood Columbus, 43231

Westerwood is seeking an experienced Scheduling Coordinator to add to our exceptional team and community. This position is full-time and is regularly scheduled during business hours, Monday-Friday. This position is responsible for generating, managing, and updating the nursing department’s schedule according to the staffing ladder, census fluctuations, call-offs and pre-planned absences, as well as managing time-off requests, filling staffing vacancies and maintaining attendance records. In addition, this position will also manage and coordinate a variety of medical appointments, and assist residents in the Rehabilitation Center (as-needed). The ideal candidate should possess outstanding communication and organizational skills as well as solid interpersonal and problem-solving skills. Must be dependable, detail oriented, and have the ability to multi-task and prioritize. Must be able to work independently as well as work as part of a team, and use effective time management skills to achieve deadlines. Must have a solid working knowledge of Microsoft Office Products (Excel, Word, Outlook), and a current STNA (State Tested Nursing Assistant) certification is highly preferred. WHY SHOULD YOU JOIN THE WESTERWOOD TEAM? Competitive pay, pay for experience, and annual pay increases We are a top-rated 5-star facility Highly tenured staff and management team STNA Career Ladder program, scholarship opportunities, and tuition assistance Excellent benefits including medical, dental, vision, FREE life and disability insurance, flexible spending account, generous PTO (paid time off), paid holidays, DailyPay (pay on demand), 401k retirement with company match, and more Scholarship opportunities and tuition assistance Serving seniors for over 45 years Named a Top Workplace by CEO Magazine for 9 years running Meaningful and rewarding employment A work environment that is fun, friendly, supportive, and caring Referral bonuses up to $1,000 No travel required Westerwood is a friendly nonprofit organization serving a community of vibrant seniors. Our mission is to promote a lifelong journey of personal purpose, for those we serve, by creating a culture of independence, wellness and community. E.O.E./M/F/H/V

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RN Safety & Quality Coordinator Women & Children Health - Relocate to Naples, FL

NCH Healthcare System Columbus, Ohio

DEPARTMENT: 18383 - Safety & High ReliabilityLOCATION: 350 7th Street North, Naples, FL, 34102WORK TYPE: Full TimeWORK SCHEDULE: 8 Hour DayABOUT NCHNCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.JOB SUMMARYThe RN Safety & Quality Coordinator for Women & Child Health is a professionally trained RN responsible for leading performance improvement activities associated with the full spectrum of services within Maternal and Child Health including but not limited to data abstraction, collection and analytics for participation in performance improvement activities and reporting relevant to the Florida Perinatal Quality Collaborative, Florida Department of Health, and community partners, Perinatal Core Measures, Leapfrog Group reports and assigned physician contract services. The coordinator organizes performance improvement processes for Women and Child Health service with an emphasis on clinical guidelines, evidenced based practices and outcomes management to deliver on the organizational strategic goals. The coordinator guides the development, ongoing review, implementation, education and documentation of evidence-based best practice guidelines, care delivery and process improvement for Women and Child Health services. The coordinator supports the functions of Quality & Patient Safety with clinicians, providers, and IT staff to improve EMR documentation to support quality data reports, mandatory quality reporting and performance metrics. The coordinator supports educational training including SIMS training and drills related to Women & Child Health services. The coordinator supports high reliability methods for patient safety and a just culture.ESSENTIAL DUTIES AND RESPONSIBILITIES– Other duties may be assigned. · Coordinates the education and ongoing development of the WCH team on emerging developments through organizing learning sessions. · Coordinates teams and manages projects focused on achieving clinical performance improvement, strategic imperatives, goals, and objectives. · Acts as a liaison to various organization wide and medical staff departmental committees where WCH data is relevant. · Communicates with contracted abstracting services to ensure NCH internal data is managed, abstracted, and delivered in a timely and accurate fashion. · Follows all protocols for documentation and maintenance of databases. · Maintains compliance with all required reporting, assures deadlines are met impacting hospital reimbursement and public healthcare ratings agencies. · Identifies and facilitates solutions to quality issues, which arise from the data analysis. · Analyzes, summarizes, and provides written reports to WCP team, highlighting performance metrics and opportunities. · Provides the WCP team with timely performance feedback (reports) of identified evidence-based quality metrics that enhance patient care and safety. • Communicates with NCH IT to improve clinical progress reports for internal performance monitoring. · Organizes collaborative improvement meetings with the WCP team and other multidisciplinary stakeholders. Documents meeting minutes. • Identifies potential topics for research related to the programs. • Keeps up to date on all current literature, studies, and training and serves as the primary resource to share this information with relevant stakeholders. · Maintains a database of clinical protocols for reference and review on a recurring basis (at least annually) to assure quality outcomes. · Works with multidisciplinary teams’ system wide to ensure compliance and success with Emergency Room treatment with use of evidence-based practices and regulatory standards. EDUCATION, EXPERIENCE AND QUALIFICATIONS· Minimum of BSN from an accredited nursing program required. · Minimum of 3 years of nursing experience required; Labor and Delivery experience preferred. · Licensed as a Registered Nurse in the State of Florida (or obtained within 1 year of hire). · Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association. · Experience with an electronic medical record preferred. · Quality data analysis, performance improvement and lean process experience preferred. Certification in Healthcare Quality (CPHQ) or IHI healthcare quality training within 2 years of hire. · Maintains open communication with the leadership at NCH Healthcare Systems regarding quality improvement, protocols, and public reporting/ratings agencies. · Utilizes improvement methodologies including lean six‐sigma and PDSA cycles for rapid‐cycle change. · Must have ability to use judgment and discretion in dealing with confidential information. · Hight to intermediate computer knowledge: Uses Microsoft applications and ability to learn and utilize various computer databases and E.M.R. navigation, reports, and dashboards.

Safety Coordinator

Uline Etna, OH

Safety Coordinator Ohio Branch 8320 Global Way SW, Etna, OH 43018 Join Uline as we expand our operations to Ohio! Find fulfillment in your career - at Uline! As Safety...

Hospice Volunteer Coordinator

Capital City Hospice – an Addus family company Grove City, OH

Posted 35 minutes ago

Sterile Processing Education Coordinator - Main OR

UVA Health Columbus, OH

RELOCATE TO VIRGINIA OPPORTUNITY Join our esteemed team of healthcare...

Hospice Volunteer Coordinator

Capital City Hospice – an Addus family company Columbus, OH

Capital City Hospice is proud to be Ohio-made. Every decision we make about hospice care is made with patients and families in mind. Our team is rooted in the communities we serve and are dedicated to delivering the highest quality of care for our fellow Central Ohio residents. We believe that the best definition of care is determined by the wishes and needs of patients and their families. We are committed to supporting our patients to remain wherever they call home throughout their entire journey. To accomplish this, we strive to support not only our patients but the team that serves them. Our team carries low patient caseloads and are never on call. We provide a positive work experience for our employees by empowering our staff and giving them rewarding careers with manageable workloads, support, and flexibility. Come join the fastest-growing hospice care in the Midwest. Schedule: Monday-Friday 8a-5p What We offer: Great culture and team atmosphere Comprehensive benefits (medical, dental, vision, life/AD&D, disability) 401(k) retirement plan with a generous company match Generous time off accruals Paid holidays Mileage reimbursement Tuition Reimbursement Employee Referral Program Merit Increases Employee Discount Programs What You’ll Do: Develop and implement Volunteer Training Program. Recruit and train volunteers. Develop and maintain volunteer retention programs. Assures compliance with all regulatory issues related to volunteers. Develop programs that maximize the use of volunteers in both clinical and administrative services. Assumes other duties as developed by the Director of Operations Assists in the recruitment, training and development of all volunteer programs as needed. Qualifications: Outstanding interpersonal skills with the ability to communicate effectively and the ability to speak before groups with sensitivity and compassion. Significant group organizational experience. Volunteer experience desired, particular in recruitment, training, and supervision of volunteers. Knowledge of hospice. Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Demonstrates excellent observation, problem solving, verbal and written communications. Shows ability to organize and prioritize workload independently Text 7796 to (937)863-9487 to apply #ACHOS Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.

CME- Care Coordinator IC3

Aspire Behavioral Health & DD Services Columbus, GA

Job Description Job Description A. ORGANIZATIONAL RELATIONSHIPS Position Title: IC3 Care Coordinator Position Number: Work Unit: IC3 (Impact) Immediate Supervisor's Title: IC3 Wraparound Supervisor List positions supervised through immediate contact: None B. QUALIFICATIONS: Knowledge of agency policies and procedures. Ability to coordinate and organize delivery services. Ability to monitor youth's progress toward meeting established goals. Knowledge of youth's treatment goals. Ability to interview youths and or families using established techniques. Ability to develop youth profile. Knowledge of agency confidentiality policies. Knowledge of state and federal confidentiality laws and regulations. Knowledge of available community resources. Ability to make appropriate referrals. Knowledge of crisis intervention. Ability to develop client service plan to habilitate and rehabilitate client and assist client in attaining social, educational, and vocational goals. Ability to contact health care professionals to obtain additional background information. Ability to develop, implement, and facilitate workshops. Knowledge of target population. Ability to access what training is needed. Knowledge of agency specific software. Knowledge of available databases. Ability to prepare reports and case history records. Knowledge of eligibility requirements. Knowledge of information needed to complete applications. Knowledge of what qualifies as an emergency situation. Entry qualifications include a high school diploma or GED and two years' experience in a social services related position OR a Bachelor's degree in a social services related field OR one year at the lower level or position equivalent. (Physical) No lifting of more than 20 pounds. C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE: (Include emergency equipment, treatment equipment and high risk equipment) N/A D. BL00DBORNE PATHOGEN CATEGORY (check one) ____Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I). ____Employee performs assigned tasks which does not involve exposure to blood or other potentially infectious matter, BUT employment may require performing unplanned category I tasks (Category II). X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category Ill). E. MANDATORY TRAINING CATEGORY (Check One) ____Administrative _____ __x__Direct Care _____ ____Medical F. PERFORMANCE IMPROVEMENT The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of youth outcomes and satisfaction. All employees have a role in performanceimprovement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, youth focused services. G. PROGRAM DESCRIPTION Intensive Customized Care Coordination (IC3) is a provider based High Fidelity Wraparound intervention comprised of a team selected by the family/caregiver in which the family and team identify the goals and the appropriate strategies to reach the goals identified by the family. High fidelity wraparound (HFW) is an ecologically based process building on the collective actions of a team to mobilize resources and talents from a variety of sources to support families in their communities. In the wraparound process, a team of people are brought together around all the components of a family's life incorporating their history, culture, relationships, and other relevant information to address their challenges and formulate possible solutions. H. ASSIGNED DUTIES The care coordinator provides a broad range of case management services to patients/ clients/ youths and their families. Conducts patient/client/youth intakes, participates in treatment team planning, and performs crisis intervention. Assist in dealing with personal and social problems. May provide behavioral and emotional support to youths and families and/or serve as a liaison for social services. May perform case management duties. Assist individuals in identifying and gaining access to required services and supports, as well as medical, social, educational, development and other services and supports. Encourages the use of community resources through referral to appropriate traditional and non-traditional providers, paid, unpaid and natural supports. Coordinates a set of interrelated activities for identifying, planning, budgeting, documenting, coordinating, securing, and reviewing the delivery and outcome of appropriate services for individuals through a wraparound approach. Care Coordinators will deliver services and work in partnership with the individual and their family/caregivers/legal guardian to assemble the Child and Family Team (CFT). Care Coordinators will provide 3 hours of care coordination per week per individual services. Care Coordinators will have 1 face to face per week meeting per individual served. Duties Include: Implements and organizes the delivery of specific social services within the community. Monitors patient's/client's/youth's progress towards treatment goals. Completes patient/client/youth intakes based on interviews with patients/clients/youths, their families, significant others and appropriate community agencies. Assists clients in locating and utilizing community resources including legal, medial, financial assistance, and other referral services. Provides case management and referral services to clients with emergency situations. Coordinates Child Family Team and its members as identified by the family/youth. Provides crisis intervention services on a 24/7/365 basis to the youth they serve, to include face-to-face response when clinically indicated. Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress. Implements life skills workshops and programs in behavior management, youth services, community and social services. Maintains program statistics. Prepares intake reports and case history reports. NOTE: This position will answer directly to the IC3 wraparound supervisor Position Title: IC3 Care Coordinator

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Care Coordinator

Griswold Franklin/Delaware Columbus, OH

Job Description Job Description Job Title: Care Coordinator Location: Columbus, OH Job Type: Full-time Griswold Home Care of Franklin and Delaware Counties is a well-established and respected provider of non-medical home care services. We are currently seeking a Care Coordinator to join our team. The successful candidate will be responsible for coordinating and managing all aspects of home care services for our clients. Responsibilities Evaluate clients' needs and match the right caregiver, both in skill level and personality Manage the scheduling of a caseload Focus on the quality of care and build warm client, family, and caregiver relationships Provide counsel and loving support to clients, families, and caregivers to ensure an exceptional home care experience Visit clients in their homes to ensure satisfaction Earn additional compensation by participating in mandatory after hours “on call” rotation Requirements Caring, empathetic, and compassionate individual Strong verbal and written skills and a pleasant phone manner Ability to build strong rapport with caregivers, clients and families Creative problem solving skills Organized and detail oriented; good documentation skills Computer proficiency Experience with WellSky software is a plus. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, paid time off, and a 401k plan. If you are passionate about providing high-quality care and want to join a team that is dedicated to making a difference in the lives of others, we encourage you to apply for this exciting opportunity. To apply, please submit your resume highlighting your qualifications and experience. We look forward to hearing from you!

Care Coordinator

ST VINCENT FAMILY SERVICES Columbus, OH

Job Description Job Description At St. Vincent Family Services, it is our job to help families build bright futures. Make it your job too!   We offer competitive wages, comprehensive benefits, 401K matching & a generous PTO package.  These benefits are just a few reasons to join our team. SUMMARY We are currently looking for someone skilled at engaging and working with children, youth, and families with significant behavioral health needs to be a Care Coordinator. PRIMARY DUTIES AND RESPONSIBILITIES                                          Coordinates services as the lead member of the care team by coordinating, attending and actively facilitating team meetings to monitor/assess case progress, appropriateness of services, and meet the safety and treatment needs of the child, youth and family. Identifies cultural factors that influence strengths, functioning, and family interaction styles to ensure ongoing engagement and success in care planning. Coordinates family-based-services for children, youth, and families in their home, school, and community. Link service to families and support appropriate referrals to local community services and resources. Provides crisis response by phone and linkage to appropriate resources as part of an On-Call Rotation after regular business hours. Completes training in High Fidelity Wraparound and skills-based training to provide ICC and/or MCC and ensures maintenance of training and certification requirements. Utilizes Assessment, Care Planning and Coordination through the High-Fidelity Wraparound model to match the intensity of services to the needs of the children, youth and families. Ensures the utilization of the CANS for ongoing assessment to inform care planning and coordination and review care plan in accordance with coordination activities (OAC 5160-59-03.2). Updates services in care plan as children, youth, and family’s needs change pertinent to care plans and CANS assessments. Plans visits and attends scheduled meetings around family’s needs (i.e., work schedules, school activities, etc.). Develops collaborative relationships with partners and community resources tailored to meet the needs of culturally diverse healthcare consumers and family. Maintains fluency in systems and software pertinent to completion of required documentation and submission of required documentation. Participates in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to ICC/MCC planning process and service components. Participates in staff and team meetings for the schools and agency, staff development and in-service training, planning interventions and regular supervisory conferences. EDUCATION & EXPERIENCE Background in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field. Experience providing community-based services to children, youth, and their family or caregivers, family systems, community systems and resources, case management, child and family counseling or therapy, child protection or child development. Three years relevant experience with a high school diploma or equivalent; or Two years relevant experience with an associate’s degree or bachelor’s degree; or One-year relevant experience with a master’s degree or higher. SKILLS & ABILITIES Reasoning Ability Ability to maintain a high degree of empathy and compassion in meeting the needs of agency clients and client families. Ability to build strong bonds with employees to foster open, honest and candid communication. Ability to multi-task and maintain organization in a fast paced, changing environment. Ability to manage change in an organization reengineering its culture and approach to workload management. Ability to successfully operate with ambiguous guidelines where ethical decision will be required. Ability to create and maintain highest levels of confidentiality when dealing with client information, SVFS proprietary information and sensitive situations. Language Skills Ability to effectively communicate plans, goals, directives and diagnosis information between clinician and clients. Technology Skills Computer skills, Word, Outlook, GPS systems, and phone skills needed. ADDITIONAL Applicants will occasionally be asked to work evening and/or weekend hours due to the service delivery and administrative needs of SVFS clients and families. Applicants must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment. A Valid Driver’s License and Proof of Auto Liability Insurance with required limits needed.

Ashburn, VA

Posted 4 days ago

Job Description

PrideStaff - 549390 [Customer Service Representative] As a Care Coordinator at PrideStaff, you'll: Coordinate patient care plans and manage healthcare services; Supervise the daily operations of a team to ensure productivity and quality standards are met; Facilitate communication between patients, families, and healthcare providers; Implement care plans and monitor patient progress; Manage patient records and ensure compliance with healthcare regulations; Provide support and resources to patients and families...Hiring Immediately >>