Application Engineer (Technical Account Management)
Job Description
Company Overview:
About Dematic
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 8,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
About KION
Dematic is a member of KION Group , a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.
In the Mobile Automation business unit we develop mobile robots and mechatronics, robotic controllers and cloud-based management systems. Automated Guided Vehicle (AGV) systems from Dematic are fully autonomous robots that move and transport items in production, warehouse, and distribution centers without manual intervention or permanent conveying systems.
The Mobile Automation business unit is a start-up within a world-famous, economically very stable group and is a virtual organization. It is the fastest growing division of the company and has locations in the USA, Australia, Zwijndrecht (Belgium) and Bremen. In the second half of 2020, a further location in Eastern Europe is to be added as part of the further expansion. 2018 the company started with around 25 employees, has currently around 300 employees and is expected to grow by another 150 employees this year, and by another 100 employees in 2021. In total, there are more than 6,000 vehicles in use and so far transported 3.4 billion pallets, another 670,000 a day. The Role: As an Application Engineer TAM (Technical Account Management) , you will provide existing customers with the best technical solutions. Afterwards you and your colleagues are responsible for carrying out these improvements. Your role involves working closely with colleagues in different domains to find the optimal, customer-centric solution. Customer focus and problem solving belong to your strongest skills.
During the implementation phase on site you are often the first point of contact for the customer. To fit in with our corporate culture you are accountable, open and driven. In return you can count on our enthusiasm and passion to grow together so we can become a better engineer then we were yesterday. What We Are Looking For:
Knowledge of Autocad, Visual Studio and different office packages Interest in the applied high technical solutions in industrial surroundings Take responsibility and are accountable Share your passion Open communication You have an excellent knowledge of English. Knowledge of Dutch ,French and/or German is a plus You are willing to work on abroad and are flexible to travel (up to 30%)
What We Offer?
We are the largest provider on the market and want to further expand? leadership position in the field of mobile automation. We have the speed and short decision-making paths of a start-up, but the financial security and the standing of a large corporation. We have top technologies, have a global sales and network and work for the big global e-commerce customers who are looking for global solutions. Our development and processes are very fast (f.e. SW-update every 3 months) and our R&D developers always look after a product holistically from start to finish and do not just manufacture a single component - they accompany the entire product from A-Z.
Would you like to go your way in a unique, technology-savvy organization and make a significant contribution to further expansion?
We should get to know each other!