Operations Manager
Job Description
Job DescriptionThe Operations Manager is responsible for the success of assigned functions within the distribution center, ensuring all key metrics are met, supporting company policies, procedures and safety while creating an inclusive high performance culture. Essential Duties and ResponsibilitiesEnsure all Safety policies and procedures are adhered to and enforced at all timesLead and manage a team of front line managers in the daily planning and execution of daily operations of assigned functional areas within the Distribution CenterManage team performance to meet or exceed established cost, productivity, quality and service targetsPlan, monitor, appraise, and manage subordinate performance resultsModels the Company's values so to influence others to perform in an aligned mannerDevelop subordinate leadership team through mentoring, coaching and training so to enable a global perspective as well as promoting optimal results within the multifunctions of the operationProvide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessaryManage staffing, supply and equipment needs based on forecasted volumesand ensure that established policies, rules and regulations, and procedures are followedLead the creation and sustainment of a culture of continuous process improvement and associate engagementConduct regularly scheduled functional area reviews/reporting and provide follow-upTroubleshoot and provide solutions for issues of a moderate to complex scopeExecute assigned operational responsibilities to achieve assigned KPIs while staying within budget parameters. React to variances and approve plans to get back on planDevelop and/or manage KPIs to ensure performance, service, quality and cost goals are achievedEnsure work instructions are documented and current for all functional areas and escalate any changes to SOP to appropriate partner. Receive and approve all related process changes to improve efficiencies, safety, etc.Ensure all training/cross-training plans are achieved on time as scheduledEnsure that a climate of openness, trust and respect exists for each AssociateEstablish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectivesLead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirementsCollaborate and partner cross-functionally at all levels within the DC and across divisions of the company, including communication with corporate partners, external vendor partners and resourcesEnsure all process and functions support inventory integrityClearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timelyContinually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on factsDevelop self so to enable having a global perspective as well as being able to , promote optimal results within the multifunctions of the operationOther duties as assigned ScopeSupervises staff - 3 to 5Financial Scope - $80MOrganizational Scope - All US locations/Single Category/Region/District/Distribution CenterDecision Making - Creates policy and resolves problemsTravel - 5%RequirementsJob Qualifications - Education and ExperienceBachelor's Degree in Business, Supply Chain Operations or Operations Management preferredMaster's Degree in Business or Operations Management a plusMinimum 3-5 years of experience in a big box, high volume distribution center environment8+ years of experience in lieu of DegreeMust be highly organized, able to handle multiple projects/tasks simultaneously and capacity to take on large areasPossess a high degree of analytical skillsExcel at working and leading in a team environmentAbility to clearly communicate both verbally and written at all levels of managementProficient with all aspects of Operations Management, techniques and principlesPossess mid to high level computer skills Competencies: Leadership - Models the Company's values and influences others to achieve individual or team objectives.Communication - Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely.Initiative - Approaches work objectives with a sense of urgency and a dedication to exceeding performance expectations.Problem-solving/Decision-making - Accurately identifies problems, issues and opportunities, collects data to draw conclusions and chooses a course of action based on facts.Planning & Organization - Establishes courses of action for self and others to ensure that work objectives are met.Policy Compliance - Manages in accordance with Company policies and procedures and promotes compliance in others.Physical RequirementsGeneral office environment requiring ability to:stand, walk, sit for extended periods of timespeak and listen to others in person and over the phoneuse keyboard and read from computer screen and reportslift 50 pounds Safety:Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others. The anticipated salary range for this position is $125,000 - $143,750 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. Inaddition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.About Harbor Freight ToolsWe're a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,500 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.