VP of Outpatient and Residential Services

Job Summary: The Vice President of Outpatient and Residential Services assumes overall responsibility for the operational management of outpatient and residential care services within the Retreat and other outside organizations. Duties include, but are not limited to, responsibility for the provision of therapeutic interventions and clinical services provided in outpatient and residential service lines, oversight that ensures that services are provided in a timely fashion and in accordance with Retreat policies and protocols and in compliance with all regulatory, licensing and accrediting agencies. The Vice President of Outpatient and Residential Services is responsible for the fiscal performance of programs and services within its scope and takes appropriate actions to rectify budgetary variances in expenses and revenues. The Vice President of Outpatient and Residential Services, in partnership with the Chief Medical Officer, Outpatient Medical Director, Clinical Director of Outpatient Programs and Director of Child/Adolescent Residential Programs, sets standards of practice for clinical programs. This role also represents the Retreat at a variety of external forums and maintains effective working relationships with community partners locally and regionally including referral sources, managed care entities, state and federal regulatory agencies, and all Retreat staff. QUALIFICATIONS:

1. Master's degree in clinical or healthcare administration/related field.

2. A minimum of ten years administrative and supervisory experience in a health care setting.

3. Must have excellent interpersonal skills, as well as verbal and written communication skills and the ability to be a good team member.

4. Experience working with databases and word processing programs required.

5. Demonstrated ability to work effectively with all levels of an organization

Core Leadership Standards & Competencies

Develops and maintains goals and objectives for Outpatient and Residential Services that are consistent with organizational goals.

Assures a workplace environment and culture that optimizes patient care and patient safety to reduce the likelihood of health care errors.

Promotes and encourages a workplace environment that embraces a customer service philosophy in interactions with all patients, visitors, staff and vendors.

Demonstrates a workplace that is committed to the Brattleboro Retreat's mission and core values as outlined in the strategic plan.

Fosters a teamwork approach when problem solving.

Effectively hires, retains, motivates, praises and disciplines staff as appropriate.

Working with operational leaders, insures appropriate staffing levels with competent, team-oriented employees.

Performs effective and timely annual performance evaluations of staff.

Provides ongoing coaching, mentoring, recognition and feedback to all management staff.

Plans and implements staff development activities. Provides education to staff on performance improvement plans and patient safety initiatives.

Ensures that staff is competent and up to date with required mandatories.

Responsible for effectively supporting, championing and communicating strategic organizational initiatives to staff, particularly in the area of quality service and patient safety.

Demonstrates an ability to lead cultural change for staff.

Monitors and maintains quality and performance improvement activities, and supervises their reporting to the organization as a whole.

Oversees the identification, collection and reporting of relevant statistical data to reflect the activities of the department and staff.

Oversees the establishment and maintenance of policies, procedures and documentation standards for the department.

Follows all organizational policies and procedures outlined in the Policies and Procedures Manual of the Brattleboro Retreat.

Participates in developing annual operating budgets and monitors the programs' fiscal performance to ensure compliance with budgetary guidelines, and initiates and implements any necessary changes should there be significant budgetary variances. Attends required management meetings and in-services.

Completes required mandatory education, e-learning courses assigned to improve skills and professional development courses required to maintain competency.

Department Specific Competencies - Outpatient and Residential Oversees all aspects of the administrative operations of the Outpatient Services, including Anna Marsh Clinic, PHP/IOP programs, Specialty Medication and TMS services. Maintains and/or optimizes the operations and infrastructure of all programs as needed.

Oversees all aspects of administrative operations of the Residential Services, including the Abigail Rockwell Children's Center (ARCC) and the Adolescent Residential Treatment Facility (PRTF).

Works closely with Chief Medical Officer, Medical Directors of Outpatient and Residential Services and service line directors, to set interdisciplinary goals and standards across programs

Makes recommendations to CEO about programmatic and strategic direction of in-scope programs as they relate to overall hospital goals.

Makes recommendations for new service lines that could enhance clinical quality and financial performance of the Retreat Develops, implements, and evaluates new services lines, as above, in accordance with Retreat priorities

Maintains an affirmative work environment that facilitates and supports staff productivity.

Responsible for the administrative supervision of ambulatory and residential managers and directors.

Develops positive working relationships to clinical providers, managers and frontline staff. Participates in compliance committee, and weighs in on any compliance concerns and initiatives that touch on in-scope service lines

Participates in the development and maintenance of policies and procedures for the effective clinical and administrative functioning of all services lines in scope.

Participates in Administrator On-Call rotation with other Executive team members