Project Coordinator at RCN Technologies

Dynamic Environment

MDS Coordinator

Centers Healthcare Far Rockaway, NY

Far Rockaway Center is hiring an MDS Coordinator in Far Rockaway, NY. DUTIES: Completing accurate assessments, MDS care plans as assigned Initiating care plans and supporting activities as assign

Immediate Start

Service Desk/Call Center Analyst (COB000001638)

Innova New York, NY

Innova Solutions is immediately hiring for a Call Center Analyst ( 4pm- 11pm)Position type: Contract Duration: 12 months +Location: 55 Water Street, NY, NYWill be working 100% remotely, Mon-Fri (4 p.m

Work Life Balance

Program Coordinator, Licensed

VNS Health New York, NY

Overview Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability Employer-matched retirement saving funds Personal and financial wellness programs  Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement  Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities   What You Wil Do Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times. Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies. Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements. Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed. Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements. Oversees compliance of quality and performance indicators and supervises staff to achieve goals. Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program. Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients. Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping. Ensures established program financial targets are consistently met in all categories. Educates and supervises team regarding client safety issues when in the field visiting with clients. Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed. Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training. Represents VNS Health on internal and/or external committees in the community when requested. Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames. Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members. Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management. Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate. Qualifications Licenses and Certifications: Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State required Education: Master's Degree in Social Work, Education or related field from an accredited college or university required Work Experience: Minimum three years of experience in a community mental health setting required Minimum of one-year of supervisory experience required Effective oral, written and interpersonal communication skills required Proficient with personal computer skills including Microsoft Word and Excel required Minimum of one year of training and/or experience in integrated mental health and substance abuse treatment required Compensation $70,200.00 - $87,700.00 Annual About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Posted 10 hours ago

Social Work Care Coordinator

VNS Health New York, NY

Overview Provides care management through a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet member's health needs through communication and available resources, while promoting quality cost-effective outcomes. Maintains members in the most independent living situation possible; ensures consistent care along entire health care continuum by assessing and closely monitoring members' needs and status. Provides care management services and authorizes/ coordinates services within a capitated managed care system. Communicates and collaborates with primary care practitioners, interdisciplinary team and family members. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability Employer-matched retirement saving funds Personal and financial wellness programs  Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement  Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities   What You Will Do Assesses, plans and provides intensive and continuous care management across acute, home, and long-term care settings. Develops and negotiates care plans with members, families and physicians. Assesses a person’s living condition/situation, cultural influences, and functioning to identify the individual’s needs; develops a comprehensive care plan that addresses those needs. Assesses an enrollee’s eligibility for Program services based on his or her health, medical, financial, legal and psychosocial status, initially and on an ongoing basis. Plans specific objectives, goals and actions designed to meet the member’s needs as identified in the assessment process that are action-oriented, time-specific and cost effective. • Implements specific care management activities and or interventions that lead to accomplishing the goals set forth in the plan of care. Coordinates, facilitates and arranges for long term care services in the home and community-based sites, such as adult day care, nursing homes, rehab facilities, etc. Arranges for on-going nursing care, service authorization and periodic assessment. Collaborates and negotiates with interdisciplinary teams, health care providers, family members, and third party payors, as applicable, across all health settings to ensure optimum delivery and coordination of services to members. Monitors care management activities, services, and members’ responses to interventions, to determine the effectiveness of the plan of care and the utilization of services. Evaluates the effectiveness of the plan of care in reaching desired outcomes and goals; makes modifications or changes in the plan of care as needed. Identifies trends and needs of groups in the community and plans interventions based on these identified needs. Provides care management services across sites and collaborates with appropriate facility discharge planner and/or HCC when members are transitioned between settings. Manages expenditures to ensure effective use of covered services within a capitated rate. Fiscally responsible in providing services based on members’ needs. Provides social work services in accordance with NASW code of ethics, VNS Health policies, practices, and procedures. Participates in outreach activities to promote knowledge of the Program and its services and to coordinate Program activities with outside community agencies and health care providers (e.g., community health screening, In Services). Participates in the development of programs to meet the specialized needs of this selected patient population. Documents services in accordance with Health Plans Community Care standards and Managed Long Term Care (MLTC) and Licensed Home Care Services Agency (LHCSA) regulations. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Licensed Social Worker in New York State preferred Education: Master's Degree in Social Work required Case Management Certification preferred Work Experience: Minimum of three years of Social Work experience required Minimum of two years in a case management and/or community based environment preferred Bilingual skills may be required, as determined by operational needs. Clinical expertise in geriatrics, Long Term care and Managed care experience preferred Compensation $70,200.00 - $87,700.00 Annual About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Case Coordinator/Bilingual Social Worker, New York

General Dynamics Information Technology New York, NY

Type of Requisition: Regular Clearance Level Must Currently Possess: Other Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Functional Experts Job Qualifications: Skills: Case Management, Social Work, Technical Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: Bilingual Case Coordinator: We are GDIT. The people supporting and securing some of the most complex government defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Bilingual Case Coordinator joining our team to support project activities in the Kingston, NY or surrounding area. Job Responsibilities: 1. Thoroughly reviews, assesses, and completes third party release recommendations related to family reunification options. 2. Visits care provider sites to conduct weekly staffing reviews. 3. Confers weekly with customer staff and direct care providers to discuss cases employing perspectives from child welfare, juvenile justice, and mental health in adherence with policy. 4. Writes reports on progress and tracking/elevating issues related to program trends. 5. Assists care providers to recognize potential victims of trafficking. 6. Provides technical assistance to grantees related to policies and procedures. Location: 1. This position is physically based in the Kingston, NY or surrounding area. While you may work from home, you will be handling cases in the Northeast area, (NY, CT, MA), and remotely dependent on need. Job Requirements: 1. MA/MS in Social Work or a social science related discipline +2 years postgraduate child welfare experience, or +3 years of post-undergraduate child welfare experience, or 2. BA/BS in Social Work or a social science related discipline and +5 years of post-degree demonstrated child welfare experience, or 3. BA/BS in a non-social science related discipline and +7 years of post-degree child welfare experience 4. Bilingual proficiency in English and Spanish (will be tested) 5. Prior experience working with immigrant youth and families is highly preferred (case management, psycho-social assessments, direct mental health therapy, etc.). Juvenile justice experience can be a differentiator. 6. Position requires fingerprint background checks and child abuse / neglect checks. 7. Position requires a Tier 2 Public Trust investigation. WORK REQUIREMENTS YEARS OF EXPERIENCE 5 + years of related experience * May vary based on technical training, certification(s), or degree CERTIFICATION TRAVEL REQUIRED 10-25% ABOUT OUR WORK We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. The likely salary range for this position is $65,582 - $87,400. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None T elecommuting Options: Remote Work Location: USA NY Home Office (NYHOME) Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Social Work Care Coordinator, Bilingual Bengali/Urdu/Hindi Preferred (mostly remote)

VNS Health New York, NY

Dynamic Environment

Program Coordinator

Columbia University New York, NY

Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: 63,700-87,700 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the Program Director and the Senior Program Coordinator, the Program Coordinator manages and coordinates all activities and resources in fulfillment of the General Surgery Residency Program. Responsibilities Program Coordination: Working with faculty director, institutional officials & agency sponsors, manages all aspects of the training program. Provides administrative & logistical support to residency program leadership and chief residents. Creates, reconciles & monitors resident duty hours & work schedules within MedHub; coordinates space for didactics and meetings; arranges & proctors exams; manages semi-annual resident/faculty/program evaluations. Manages coordination of resident electives in and out of the institution in addition to Program Letters of Affiliation for outside rotations. Identifies opportunities to improve efficiencies, develop & implement pragmatic solutions, improves workflow and optimize resources. Compiles & analyzes reports; maintains program manuals/documentation; assists in semi-annual data reporting for Clinical Competency Committee and Program Evaluation Committee. Effectively addresses problems for faculty, staff & residents; appropriately seeks input and support from subject matter experts. Recruitment & Selection-GME: Administers annual residency recruitment processes. Point of contact for all applicants. Updates, produces & distributes program information; compiles applicant dossiers for faculty evaluators; schedules & manages interview days; coordinates & hosts recruitment receptions, dinners, etc.; develops, updates & manages all relevant online program & application sites including National Residency Matching Program (NMRP), Electronic Residency Application System (ERAS), FREIDA Online program directory, Accreditation Council for Graduate Medical Education (ACGME), American Board of Surgery (ABS) Appointments & Credentialing: Coordinates appointment/reappointment, credentialing & onboarding process for all trainees, observers. Coordinates and prepares orientation training. Resolves open issues. Assists applicants to access & use online credentialing & in-service training systems. Compliance: Researches, digests & disseminates information regarding regulations & policies of various regulatory bodies including ACGME, ECFMG, ABS, NY State, NYPH & CU. Guides faculty, trainees & staff to ensure compliance. Ensures regulatory requirements, documentation and deadlines are met. Effective planning & response to periodic regulatory audits, reviews & RRC/ACGME reaccreditation; remediates deficiencies. Works with NYPH GME office to assure resident compliance with all hospital resident requirements & duty hour submission. Planning: Confirms meeting and conferences; assists with travel arrangements and itineraries; processes honoraria, travel and expense reimbursements as needed. Reserves rooms for classes or and meetings; coordinates room and equipment rentals and set up/clean up; arranges catering, transportation and parking; handles maintenance complaints and issues. Arranges related receptions, lunches and dinner events. Performs related duties & responsibilities as assigned/requested. Minimum Qualifications Bachelor's degree or equivalent in education and 3 yrs of related experience Preferred Qualifications TAGME Certification Other Requirements Working knowledge of Graduate Medical Education, and ACGME Expert knowledge of Microsoft Office Suite, MEDHUB, ACGME WebADS. Ability to work under pressure with multiple and competing deadlines required. Must be highly organized, with excellent communication and follow up skills. Ability to work as part of a team, with administrative, clinical research, and financial staff. Knowledge of Federal, State, and University policies and regulations regarding the medical education delivery is preferred. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Administrative Coordinator

Robert Half New York, NY

Job Description Job Description We are offering a contract for a permanent position as an Administrative Coordinator in the non-profit sector, based in New York. The selected candidate will be tasked with a variety of responsibilities, including the management of scheduling, document handling, and donor management. Responsibilities: • Effective administration and operation of the Partnership and Advancement Department through maintenance of necessary records and files. • Conducting research for potential prospects as directed by the Vice Presidents. • Timely response and follow-up on all requests to enhance departmental efficiency. • Coordinating scheduling, preparation, and logistics for both internal and external appointments and meetings. • Accepting and exploring new and different requests to add value to job requirements. • Assisting in the planning and execution of Partnership & Advancement events. • Managing the contracts process, including receipt of checks, donor commitment forms, and acknowledgments. • Uploading relevant documents to cyber grants applications. • Maintaining a system for donor management using tools like Raiser Edge. • Managing the Vice Presidents' schedules, including travel, meetings, and teleconferences.• Proven experience in administrative assistance or related role within a non-profit organization • Exceptional organizational and multitasking skills • Excellent written and verbal communication abilities • Proficient in the use of office management software such as Office Suite • Ability to handle sensitive and confidential information with discretion • Strong attention to detail and problem-solving skills • Demonstrated ability to manage projects and deadlines effectively • Capacity to work independently as well as part of a team • Knowledge of non-profit operations and regulations would be advantageous • Bachelor's degree in business administration or a related field preferred • Flexibility to adapt to changing circumstances and priorities in a non-profit environment.

Mailroom Coordinator

TEKsystems New York, NY

Job Description Job Description Job Description: Receive all incoming USPS mail, FedEx, and UPS packages in conjunction with the distribution of outgoing mail, while maintaining a current log of all activity. Logistics on receiving of freight & palletized shipments. Educating users on the building protocols and logistics in regards to such deliveries. May be called upon to support Receiving. Receiving- deliveries of large pallets, boxes, special deliveries in alignment with building manager protocols via freight system. Ensuring that timing and logistics are in compliance with the Company’s shipping protocols and security. Deliver packages between sites, keeping packages in pristine condition upon delivery, and ensure company van is maintained in high standards. Process and inventory all deliveries into the Company’s internal Beartracks system and manage system processes to secure and comply with the Company’s SRM Standards and operating procedures. Identify solutions for potential process opportunities in partnership with SRM Team. Ensure that all spaces in the mailroom are cleaned and organized kept at peak levels to cleaning the Company’s standards and in alignment with Environmental Health and Safety protocols. Engage cross functionality with broader Facilities team and partners to support when called upon as it relates to Shipping, Receiving and Mail. Top Skills: Highly organized, great communicator, customer facing, collaborative, work in high paced environment

Knoxville, TN

Posted 4 days ago

Technology

Job Description

Job Description Job Description

Are you an exceptional leader with a passion for driving growth and creating impactful customer experiences? Do you revel in the world of technology and have a relentless drive for excellence? If so, RCN Technologies invites you to join our extraordinary team in revolutionizing the technology industry. We are not just another tech company—we are trailblazers, disrupting the market with our commitment to unmatched customer service and cutting-edge solutions.

Why RCN Technologies? At RCN Technologies, our company culture revolves around our Core Values: "Enjoy the Journey," "Embrace Development," "Extreme Ownership," "Stronger United," and "Create Wow." Our team members embody these values daily, creating a fantastic work environment where innovation and growth thrive. We invest in our employees' professional development by providing access to top-notch industry training and integrating with key partners to ensure you stay at the forefront of the ever-evolving technology landscape.

Extraordinary Opportunities Await Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G, Private Cellular Networks, and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.

We Value Our Team We don't just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization, ensuring that your voice is heard and valued. Our leadership team is engaged and approachable, inviting contributions from every employee, regardless of rank. We celebrate individual successes and accomplishments through team lunches, recognition programs, and an on-tap beer to toast to your achievements.

Proud of Our Achievements As a company, we have achieved significant milestones, earning a spot on the Inc. 5000 list for three consecutive years and becoming the first woman-owned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.

Work-Life Integration Matters We understand that work and life should go hand in hand. At RCN Technologies, we support work-life integration through flexible schedules and leave benefits, work from anywhere days, as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.

Join the Innovation As our a Field Services Coordinator, you will play a pivotal role in delivering excellence, fostering team growth, and optimizing customer experiences. You will be at the forefront of our connected services, disrupting traditional telecommunications and connectivity channels.

What You’ll Do

The ideal candidate is highly organized, detail-oriented, and excels at multitasking. They have strong communication skills and are customer-service oriented. This person enjoys problem-solving and working in a fast-paced environment. They are adaptable, able to handle scheduling challenges efficiently, and capable of building strong relationships with vendors and team members. While no specific qualifications are required, the ideal candidate is eager to learn and improve processes.

Role 1:Scheduling and Coordination

Collaborate with the sales team to understand the job in question

Coordinate with customers on the services sold to ensure proper scheduling and to set expectations for the work

Keep stakeholders in the loop for scheduling updates or other job progression

Monitor timelines and address delays promptly

Role 2: Documentation Writing and Understanding

Ensure expectations are clear with the customer via Service Level Agreements and Master Service Agreements.

Amend any changes for jobs that require updates

Coordinate with internal parties on new contract drafts needed or updates to existing contracts

Frequent communication and review with RCN's sales team to ensure pre-sales questions are asked

Role 3: Vendor Relations

Maintain and establish positive relationships with third party vendors

Negotiate pricing for third party work

Collaborate with RCN's finance team to ensure bills are entered properly to have bills paid and relationships maintained

Continually recruit new third party vendors to increase pricing leverage and redundancy

Role 4: Database Entry

Update customer and vendor interactions in to RCN's CRM for proper tracking and visibility

Weekly reporting to ensure up-to-date scheduling

Suggest and encourage systems and process improvements to increase efficiency and data visibility

Requirements It is important that all team members embody RCN’s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully with or without reasonable accommodation.

This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment. Remaining in a stationary position, often walking, standing, or sitting for prolonged periods (including driving, flying, etc.) Moving about to accomplish tasks or moving from one worksite to another. Repeating motions that may include the wrists, hands, and/or fingers. Operating motor vehicles or heavy equipment.

What We’re Looking For RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day.

You’re eager to work on a great team. You’re inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You’re committed to our ethos of #ExpectMore.

Customer Service: Possess the personality and professionalism to engage with customers and partners successfully.

Positive Outlook: Naturally possess an upbeat attitude and desire to work in a rapid-growth professional environment.

Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement.

Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able to convey situations and issues both on-site and over the phone.

Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team.

Adaptability: Ability to adjust to business needs; positively drive change.

Self- Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented.

Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution.

Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records.

Education & Experience

1-3 years telecom field service experience preferred (bonus points for: copper POTS line/telecom installs, fire alarms and security systems installs, aftermarket vehicle electronics installs, satellite dishes and/or interior or exterior building installs, network cabling or AV installing) Proven track record as a strong, effective communicator 1+ year in project management. Knowledge of Wireless Technology, Networking, and Telecommunications preferred Bachelor's degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field preferred

Radio Frequency Experience

Familiar with Microsoft Office Suite and Zoho Software

Required Skills

Ability to create and provide spreadsheets to track orders and deliver a finished product Stellar verbal and written communication skills to engage with stakeholders. Ability to comprehend technical concepts and be independently resourceful Assess highly variable situations and find solutions Able to travel nationwide on occasion Able to drive a vehicle with an appropriate driver's license Maintain a professional appearance and demeanor Must be a life-long learner Excellent time management and organizational skills Excellent analytical and problem-solving skills Ability to work well in teams Strong work ethic and attention to detail

Success Criteria for this Position

After training, showing the ability to conduct an installation without revisiting an installation site once complete Ability to schedule and complete installations within established timeline goals Ability to minimize the time on-site while completing an installation properly Ability to communicate the process of an installation to a customer and answer any questions they may have Ability to continue education to understand and be certified to install new products as they arrive Can clearly communicate with vendors, customers, and sales reps by 60 days Tracing POTS lines in under 1 hour Believes and advocates for a culture of accountability, results and positivity within the sales organization Is excited by the prospect of making a true impact on a small but rapidly growing technology solutions company

Benefits Competitive Compensation: We recognize and reward excellence with competitive compensation tailored to your experience and achievements.

Health Coverage: We offer health, vision, and dental insurance options to ensure your well-being (Health/Dental: 50%+ employer paid, Vision: 100% employer paid).

Work-Life Flexibility: Enjoy Flex Days (work from anywhere), Unlimited Paid Time Off, and 4 weeks of Paid Parental Leave for work-life integration (all are earned benefits).

Family-Friendly Environment: We encourage a family-friendly atmosphere, where you and your loved ones can join us for various events.

Innovative Workspace: Our purpose-built office in downtown Knoxville provides a dynamic environment.

Continuing Education: Access to both hands-on and online courses to support your professional development.

Company Culture: Our engaging work environment, casual dress code, team-building meals and activities, and fully stocked refrigerators, snacks, and beer taps create a positive and fun workplace. Ready to Thrive? If you're an extraordinary leader with a passion for technology and innovation, join RCN Technologies and take part in shaping the future of connectivity. Apply now to be part of our extraordinary team and leave your mark on the technology industry.