Billing & Customer Care Specialist at SURTECO NORTH AMERICA INC

Dynamic Environment

Customer Care Representative-Bilingual (English/Spanish)

AMERICA AT WORK Reading, PA

Looking to hire a Customer Care Representative in Reading, PA. THE SKILLS SET NEEDED High School Diploma or its equivalent and one (1) year experience with office work. Type 40 words per minute error free. Bilingual (English/Spanish)

💰 Highest-Paid Customer Care Advocate in Reading

Reading

Looking for Customer Care Advocate positions in Reading? Explore local job openings and connect with employers today. Your next career move starts here

Work Life Balance

Customer Care Representative (Clerical Assistant 3)

Commonwealth of Pennsylvania Reading, PA

THE POSITION Are you passionate about delivering exceptional customer service? This role offers the opportunity to work as a Customer Service Representative (CSR) at PennDOT's Driver and Vehicle Services Customer Care Center, where you will address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other selected areas within PennDOT. Your responsibilities will include upholding a positive image of PennDOT while providing comprehensive, accurate, and detailed information to the public in a courteous and professional manner. Do not miss the chance to join the Department of Transportation team, apply today! DESCRIPTION OF WORK In this role, you will be responsible for addressing a wide range of inquiries related to Driver and Vehicle Services (DVS) and other specific topics under the Pennsylvania Department of Transportation (PennDOT). Customer Service Representatives (CSRs) manage inquiries concerning the Bureau of Motor Vehicles (BMV), Bureau of Driver Licensing (BDL), REAL ID, as well as issues related to snowmobiles, ATVs, and road conditions through various communication channels, including telephone, email, and online platforms. A strong emphasis on customer satisfaction is paramount in this position. CSRs utilize active listening techniques and ask insightful questions to uncover and meet the needs of customers effectively. They communicate in a straightforward and comprehensible manner, ensuring that customers understand the information provided. CSRs are adept at identifying the products or services that customers may require, even if these needs are not explicitly stated in their inquiries, and they offer comprehensive guidance accordingly. The role involves ongoing decision-making responsibilities, where CSRs apply control-oriented strategies to navigate unpredictable customer inquiries that may require selecting from various procedural options. They engage with customers to extract necessary information, enabling them to deliver the most relevant and accurate responses. CSRs consistently exercise independent judgment to determine the most effective solutions to customer issues. Additionally, CSRs are tasked with processing emails and other written correspondence, employing their knowledge of proper English, grammar, spelling, and punctuation to create or modify written materials. They craft personalized email responses after assessing the best approach to fulfill the needs of the customers effectively. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment, 80 hours bi-weekly Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch This position may be required to work during office closures Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Additional Requirements: You must be willing and able to travel to Harrisburg for a minimum of 5 weeks for training and orientation (travel expenses will be paid). You must be able to perform essential job functions. Preferred Qualifications (not required): Experience using a PC or laptop Experience using Microsoft computer applications such as Word, Excel, and Outlook Experience effectively communicating orally and in writing Experience working in a call center Experience with customer service Bilingual Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [email protected]. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

High salary

Customer Care Agent (TS)

Taxwell Reading, PA

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your

Customer Care Representative-Bilingual (English/Spanish)

America At Work Reading, PA

Looking to hire a Customer Care Representative in Reading, PA.THE SKILLS SET NEEDEDHigh School Diploma or its equivalent and one (1) year experience with office work.Type 40 words per minute error fre

Dynamic Environment

Seasonal Customer Care Specialist- FT & PT

Boscov's Department Store, LLC Reading, PA

Boscovs Seasonal Employment Opportunities Boscovs Customer Care Specialist- FT & PT *Nights & Weekend shifts required* Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today! Our Care Center Representatives are the front lines to assisting our customers via phone with navigating our website and placing orders. Additional responsibilities include: + Answer customers questions regarding existing orders + Provide detailed product descriptions for merchandise on the Boscovs website + Answer incoming calls for all store locations + Opportunity to learn additional customer service functions within our care center such as on line chat. Job Requirements + Excellent customer service skills; sales skills helpful + Excellent written, verbal, and interpersonal communication skills; Good team player; ability to multi-task + Ability to work in a fast paced & goal oriented environment + Excellent computer skills + Online shopping experience a plus + Desire to learn additional skills to enhance level of customer services provided + Flexible scheduling to include evening, weekends and holidays + Bilingual in English and Spanish a plus. Benefits At Boscovs, we value our employees, and thats why we provide a competitive compensation and benefits package. As a member of our contact center operations team you will be eligible to receive: + Weekly Pay + Bonus compensation for successfully promoting the Boscovs Credit Card + Storewide Employee Discount + Potential for regular employment following seasonal term + Much More! Work where people love to shop! Equal Opportunity Employer

Best Match

Customer Care Representative - Work From Home

Embrace Pet Insurance Reading, PA

[Call Center / Customer Service / Fully Remote] - Anywhere in U.S. / $40K per year + incentives / Health, dental & vision / PTO / 401k - As a Customer Care Rep you'll: Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction; Answer customer emails promptly, addressing their inquiries and concerns professionally; Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies; Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources...Hiring Fast >>

Customer Care Administrator - Work From Home

I-CAR Reading, PA

[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Care Administrator you'll: Answer incoming inquiries via phone, fax, and e-mail; Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers; Track, report and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; Resolve customer's service complaints by performing activities such as issuing refund requests...Hiring Fast >>

Dynamic Environment

Customer Care Advocate

TrueLink Ridley Park, Pennsylvania

As a Customer Care Advocate, you are the first-line contact for customer issues which requires a polished professional with true customer dedication. Provide exceptional care and support to customers by answering questions, providing proactive identity protection and advice, and assisting the custom

Customer Care Advocate- Hybrid

TrueLink Crum Lynne, Pennsylvania

Columbus, MS

Posted 9 days ago

Healthcare

23USD - 27USD per hour

Job Description

Job Description Job Description

If you're looking for a collaborative work environment with an established organization that also offers a variety of employee benefits and career advancement opportunities, then we invite you to consider applying for a position with SURTECO. SURTECO specializes in the production and sale of laminates, foils and vinyl-coated fabrics. Our technologies, products and services deliver distinctive performance features, thus helping to support our Customers’ reputations for trusted brands around the globe and in a wide variety of markets. We are currently seeking an experienced Billing & Customer Care Specialist to join our team!

Job Summary The Billing & Customer Care Specialist is responsible for the daily billing processes, coverage of customer care duties as needed for the Customer Care team, and management of the sampling collateral in Columbus, MS. No direct reports.

Key Responsibilities:

Processing of daily billing documents Create daily invoicing and order intake dashboard reports used by business and executive management Completing subcontract transactions in SAP necessary for billing Reconciling off-site warehouse inventory monthly Responsible for the management of sampling collateral including, but not limited to, receiving and reconciling sampling collateral inventory, filling sample orders and facilitating customer shipments daily Provide back-up to customer care colleagues when they are out of office to include the following: Receive, process, and own customer purchase orders from the time of order entry to delivery of material Initiate customer sample requests, request for quotes and other customer inquiries Proactively communicate orders statuses Assist in the collection of customer past-due payments when necessary Partner with commercial team in support of customers’ needs Build relationships with customers and internal partners

Other administrative duties as assigned – assist with cycle count reconciliation, goods receipts for offsite warehouses and direct shipments, coding of freight invoices, assist with audit requests

Required Knowledge/Skills/Abilities:

Strong knowledge of applicable software including Excel spreadsheets and SAP programs to record and report information critical to managing sales data Excellent written, verbal and interpersonal communication skills to all levels of management Excellent organizational skills and attention to detail Ability to prioritize tasks Ability to act with integrity, professionalism and confidentiality Ability to effectively present information and respond to questions from managers and fellow employees Strong analytical and problem-solving skills to define issues, collect data, establish facts and draw valid conclusions Ability to read, write and comprehend instructions, correspondence, business forms and memos utilizing instructions in written, oral, diagram, or schedule forms Education and Experience:

High School Degree/GED 3 years’ experience in customer service, sales, supply chain SAP Experience Preferred.

Physical Requirements:

Regularly required to stand; walk; sit; bend; kneel; squat; climb stairs; use hands to finger, handle, or feel; reach with hands and arms Travel Requirements: No Travel required.

Company Statement:

SURTECO North America is an Equal Opportunity employer committed to providing equal access to employment . We value diversity and inclusion and encourage all applicants to apply. In addition, the health and safety of those who contribute to business development is a priority. Open dialog with our employees is a matter of course, and the further development of their knowledge is a special concern. We enable them to find the right balance between personal and professional life.

8AM-5PM Monday - Friday Onsite (not remote)