S&S Cycle Tech Representative at S & S Cycle

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Viola, WI

Posted 38 days ago

Business

Job Description

Job Description Job Description

TITLE: Tech Representative

DEPARTMENT: Sales REPORTS TO: Technical Services & Warranty Lead

JOB SUMMARY: Provides professional technical service to our customers.

ESSENTIAL FUNCTIONS:

Thoroughly understand and adhere to technical departmental goals, objectives, and strategy Establish and maintain credibility throughout the organization as an effective developer of solutions Present and maintain positive morale amongst employees Provide prompt, professional service to our customers Provide technical service which includes setting up returns, and working with Re-manufacturing Investigates and resolves customer problems Assist with warranty policies and procedure changes Assist as needed with quality issues Represent S&S at trade shows, seminars, and races Assist with the development of instruction sheets and fliers for new and existing products (may include educational videos) Generate company sales by directing customers to S&S products for their needs Road test as necessary Assist R&D as required Answer customer e-mails and phone calls with accurate information in a timely manner

QUALIFICATIONS:

Experienced working as a technical service support representative Flexible, energetic, forward-thinking, and creative with high moral and ethical standards High analytical ability, good judgment, and strong operational focus Well organized and self-directed Able to relate to people at all levels of the organization in a positive fashion Excellent verbal and written communication skills; working knowledge of basic computer applications Experience in motorcycle repair, with Dynamometer experience is a plus Excellent diagnostic and trouble shooting skills Motorcycle License preferred