Customer Service Agent
Job Description
Job Description Job Description Salary: Global Fueling Systems Inc. is looking for a Customer Service Agent for our ecommerce business in Long Island, New York. Full-Time 40 hours per week
LEARN A GREAT PROFESSION AND GROW A CAREER! We are currently seeking experienced, hardworking, and motivated candidates to join our team! E-commerce is on the rise, and Global Fueling Systems is uniquely positioned to help companies meet customer demand by providing top-quality fuel and fluid handling equipment. Want to join this booming industry? As a leader in the sale and service of fueling facility and fluid handling equipment, we seek a customer-focused individual with industrial parts expertise to join our team. This position is for E-Commerce business and is responsible for answering emails, phone calls, & online chats helping to guide the customer through the ordering experience, inquiring on order status, & helping to rectify issues with shipments. Excelling at Global Fueling means being independent and motivated from within. A desire to try new things, expand your skills, and deepen your knowledge is part of who we are. Its this desire that enables us to deliver a world-class customer experience in everything we do. If youre passionate about doing your best work and want to make a difference, send us your resume or call Charlie at 631-293-6920 x 125 to schedule an interview.
CUSTOMER SERVICE AGENTS JOB RESPONSIBILITIES - Handle, Respond, and Return to multiple incoming telephone calls, emails, and customer support chats in a real-time environment - Answer product and order status questions via phone and email - Solve customer problems; expediting corrections & adjustments; following up with manufacturers and customers to ensure all issues have been resolved - Work with the Warehouse to ensure orders are shipped and tracking is added - Handle customer returns including product condition checks, refunds, and record-keeping including product condition checks - Handle damage claims through the carriers - Fraud order and decline refunds - Assist the staff and management in everyday work - Other responsibilities as assigned
CUSTOMER SERVICE AGENTS SKILLS/QUALIFICATIONS
- 1-3 years of experience in customer service - Must read, write, speak, and understand English with exceptional analytical, communication, and interaction skills - Knowledge of Internet/E-commerce; Internet competency and Internet shopping experience - Excellent customer service skills - Excellent communication skills, ability to establish reports, project a professional tone, and provide clear concise information - Mail Order - MS Office (Outlook, Word, Excel) - Knowledge of industrial parts, and accessories a plus - Plumbing / Electrical / Carpentry experience is a plus - Good memory skills - Well-organized - Willing to learn - Good team-based collaborative skills - Excellent Work Ethics