Customer Service Representative - Powersports & E-Commerce Specialist at BPRATV

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💰 Highest-Paid Full Time in Upland

Upland

Looking for Full Time positions in Upland? Explore local job openings and connect with employers today. Your next career move starts here

Upland, CA

Posted 33 days ago

Business

18USD - 22USD per hour

Job Description

Job Description Job Description ATV Motorcycle Powersports - Customer Service Representative Job Details

Salary: $18 - $20 per hour (Negotiable based on qualifications) Commission on sales (Sales experience is desirable but not mandatory) Guaranteed 40 hours per week with weekends off Work schedule: Monday to Friday, 8:00 AM to 4:00 PM

Qualifications:

Minimum of 1 year of customer service experience (Preferred) High school diploma or equivalent (Required) Proficiency in basic computer skills, including Microsoft Office, email communication, and web/social media tools (Required) Background in motorcycles, ATVs, and powersports (including parts, service, and installation) is desirable, with potential for a negotiable salary Sales experience (Desirable; salary negotiable)

Full Job Description

Position: Customer Service Representative Location: Upland, CA Employment Type: Full-time We are a growing and dynamic e-commerce company in the powersports industry seeking an enthusiastic and motivated Customer Service Representative to join our expanding team. This role involves collaboration with multiple departments, including customer service, order and client management, and shipping, with a diverse range of daily duties. The ideal candidate is highly organized, proactive, self-motivated, and effective at managing multiple tasks in a fast-paced environment. Key Responsibilities:

Communicate with customers via phone, email, and helpdesk ticketing systems Resolve customer inquiries and provide optimal solutions Assist customers in navigating the e-commerce platform and placing online orders Answer detailed questions regarding products, pricing, and availability Address shipping inquiries and provide timely updates on order status Develop in-depth knowledge of company products to deliver exceptional service and meet customer needs Update and manage inventory systems using Excel and database tools Process customer orders, refunds, and exchanges via phone or online platforms Promptly handle updates to customer orders, such as replacements, address changes, shipping method adjustments, cancellations, and tracking information Perform administrative support tasks, including invoicing, purchase order processing, creation of shipping labels, and record maintenance Review orders for accuracy, verify their contents, ensure correct labeling, and issue packing lists to the warehouse Notify customers of any changes to their orders and provide relevant updates in a timely manner Communicate unusual customer issues or high-risk orders with management Excel in a fast-paced working environment

Compensation:

$18 - $20 per hour (Negotiable based on qualifications)

Benefits:

Health insurance Paid time off Fixed schedule Weekends off

Schedule:

Full 8-hour shift: 7:00/8:00 AM to 3:00/4:00 PM Major holidays off Monday to Friday schedule Optional weekend availability during peak seasons

Education:

High school diploma or equivalent (Required)

Experience:

Minimum of 1 year of customer service experience (Preferred)

Work Location:

Upland, CA This role is ideal for individuals who are detail-oriented, highly motivated, and thrive in a dynamic and fast-paced workplace. Our company has experienced significant growth, providing abundant opportunities for professional advancement. We seek candidates who view this role as a gateway to long-term career development. The powersports industry presents an exciting opportunity to work with products such as ATVs, dirt bikes, and side-by-sides, making it an engaging and rewarding field. Join our team and contribute to our continued success. Company Description We provide servicing and sell parts for all major brands of ATVs, UTVs, side-by-sides, and dirt bikes. With over a decade of experience, our business has consistently grown year after year. Our sales are primarily conducted online through leading e-commerce platforms such as eBay, Amazon, Shopify, and others. Operating in a dynamic and engaging industry, we are seeking dedicated, self-driven individuals to join our team and contribute to our continued success and growth. Company Description We provide servicing and sell parts for all major brands of ATVs, UTVs, side-by-sides, and dirt bikes. With over a decade of experience, our business has consistently grown year after year. Our sales are primarily conducted online through leading e-commerce platforms such as eBay, Amazon, Shopify, and others. Operating in a dynamic and engaging industry, we are seeking dedicated, self-driven individuals to join our team and contribute to our continued success and growth.