Customer Service Rep

Job Description Job Description (Conover, NC)

A leading supplier for woven and nonwoven fabrics, materials, and more is hiring for a clerical position.

Customer Service Rep Schedule:

Monday - Friday: 8:00 am- 5:00 pm.

Customer Service Rep Qualifications:

Applicant must have 2-5 years of customer service experience. Able to operate office equipment. Must have cooperative attitude necessary to work effectively with others. Good communication skills (verbal & written). Must be able to follow verbal & written instructions. Commitment to Management System and Continuous Improvement process.

Customer Service Rep Responsibilities:

The primary duties of the employee are (but are not limited to) the following: Receive and enter all orders verbal, faxed or e-mailed. Handle all inquiries/problems. Receive and review electronically transmitted orders. Handle all customer service duties for salespersons and regions. Coordinate handling of customer inquiries and issues. Confirm rush orders and create back orders. Work with the plant on ship dates and any problems related to an order. Maintain open order files. Fax order confirmations to customer if required. Relay information relative to other FOB’s. Advise the salesperson of any customer issues. Write up return authorizations (CARs) and follow up. Make quote changes for all local sales accounts. Perform other duties as assigned.

Customer Service Rep Pay:

$19 /hr. #HKY Text #APPLY to 980-575-1638