Patient Access Team Coordinator

Job Description Job Description

Coffee Regional Medical Center

Patient Access Team Coordinator POSITION SUMMARY • The Lead Team Coordinator will provide objective expertise to improve the value, quality and effectiveness of Patient Access revenue services, including operational workflow and system enhancements. o Responsible for providing timely feedback and assistance to employees as necessary to ensure compliance with department policies and procedures. o Assist leadership with development of effective monitoring techniques, quality processes, and other duties as assigned. OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A. Knowledge, Skills and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision. • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize. • Possesses exceptional verbal and written communication skills. • Possesses independent work habits, is self-reliant and self-directed. • Ability to learn, adapt, and change as required by the job functions. • Ability to maintain absolute confidentiality of material and information accessed and reviewed. • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting. • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines. • Ability to maintain attendance to meet standard job practices. B. Education C. Licensure D. Experience E. Interpersonal skills F. Essential technical/motor skills G. Essential physical requirements H. Essential mental requirements I. Essential sensory requirements J. Other K. Equipment used. OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) B. Age of Patient Populations Served JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. o Monitor and oversee daily activities, quality assurance projects and education programs to validate effective workflow objectives. o Monitor progress toward key milestones; complete monthly dashboard reports and communicate monthly outcomes. o Assist with the evaluation, education, counseling, department staff meetings and implementation of departmental policies and procedures. o Assist Director in creating effective monthly staff schedules that meet patient flow needs and budgetary restraints. o Provides system support for the implementation and maintenance of new and existing software/programs of moderate complexity. o Assist with hiring selections, onboarding and orientation of new employee candidates. o Positively collaborates with other disciplines to ensure effective patient flow and achieve desired patient outcomes. o Attend facility meetings on and off site. Offer objective, workable, and innovative ideas that will work to move the facility initiatives. o Assist in ordering supplies according to budget guidelines and department needs. o Provide regular status updates to Access Director o Maintain an above average collection, accuracy, and attendance rate. o When appropriate, relieve staff members during employee sick/vacation times. o Assume on-call responsibilities to ensure adequate staffing and problem-solving, including weekend or overnight coverage. o Act in capacity of Director in his/her absence and inform of all issues upon his/her return. o Demonstrate knowledge of occurrence reporting system and utilize system to report potential patient safety issues. o Refrain from negative behaviors, ideals and habits that do not meet the philosophy, mission and vision of CRMC. o Model hospital guidelines in all interactions with the patient and employees and ensure staff are adhering to these same patient experience expectations. o Attend in-service presentations and complete mandatory education. o Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement