Customer Service & Order Entry Representative at Proforma Edge

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Mount Kisco, NY

Posted 2 days ago

Business

19USD - 21USD per hour

Job Description

Job Description Job Description Overview Proforma is a top-5 national supplier of branded merchandise, including branded apparel, and commercially printed products to help companies grow. Collectively, our 600+ offices generate over $600 million in revenue and we continue to grow. Proforma Edge is an independent office of Proforma, located in the New York Metropolitan area. Proforma Edge is seeking a dedicated and proactive Customer Service Representative to help with recent growth and expansion. In this role, you will be responsible for entering orders of branded merchandise, apparel, printing, packaging, and other types of products clients order. Training of our proprietary software will be provided. Required Core Competencies

Strong customer service orientation

Excellent problem-solving and analytical skills

Strong organizational and time management skills

Ability to function well in a high-paced and at times stressful environment.

What You Will Do

Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.

Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.

Responsible for working with suppliers and the internal team on order issue resolution when needed.

Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.

Ensure up-to-date records of customer interactions, transactions, comments, and complaints.

Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.

Ensure that communication procedures, guidelines, and policies are followed.

Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.

Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.

Language Proficiency: Strong verbal, written, and English communications skills.

Working schedule: 9AM - 5 PM EST

Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

Industry Specific Software/Knowledge:

Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.

Customer orientation and the ability to adapt to and respond to diverse types of characters.

Familiarize yourself with CRM systems and practices.

REMOVE VS. ON-SITE The ideal candidate will be able to come meet in person 2-3 days a week, especially in the beginning for training. Eventually the job can be fully remote. Learn more at www.theproformaedge.com

Company Description Proforma is the natinoal leader in the printing, promotional products, apparel and packaging industries. As an agency without the agency fees, Proforma provides the most innovative and cutting edge product and service solutions through more than 650 offices. Proforma Edge is one of the NY offices of Proforma, and is looking to hire a customer service associate to help with our growth. Company Description Proforma is the natinoal leader in the printing, promotional products, apparel and packaging industries. As an agency without the agency fees, Proforma provides the most innovative and cutting edge product and service solutions through more than 650 offices. Proforma Edge is one of the NY offices of Proforma, and is looking to hire a customer service associate to help with our growth.